Great Food Tours

The customer may receive a refund, however, since she had purchased the voucher from a third party site, that third party site would need to issue her the refund, as they have her payment...

information on file. Someone from our support staff should have made her aware of this. We are sorry that we were unable to reach her to respond to her inquiries; that may be the result of a server error or another technical glitch at the time. All of our customers can reach us 24/7 via email or online chat.

Review: I bought a [redacted] for my aunt and uncle as a going away present in **. Both my aunt and I have tried to reach them multiple times to setup the appointment both by email as well as phone with no answer. When using the link to enter the [redacted] information, it brings you to a site that isn't found. Also, their 1 800 number listed on their website is out of order.Desired Settlement: If the services aren't rendered I believe a refund is required.

Business

Response:

The customer may receive a refund, however, since she had purchased the voucher from a third party site, that third party site would need to issue her the refund, as they have her payment information on file. Someone from our support staff should have made her aware of this. We are sorry that we were unable to reach her to respond to her inquiries; that may be the result of a server error or another technical glitch at the time. All of our customers can reach us 24/7 via email or online chat.