Great Dane Heating & Air Conditioning, Inc.

On 20th March 2018, Mike the Technician from Graet Dane H&AC Inc ; attended to service orders on my Furnace & Boiler as directed through DTE ENergy Home Protection Plus Scheme
Did a very good Job

Everyone at Great Dane were very professional and kindThey also were thoughtful and cleanMy experience with them was wonderfulAlthough I was scared at first, they put me at easeGREAT JOB GUYS!!!
Bernadette Love

Furnace stopped working on a weekendService technician came out within given time frameHe was very thorough, informative and professional

They did a great job

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12653370, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Regards,
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I had an issue with my heating system and after I contacted Great Dane I had a service technician on site in less than hours Brett diaganosed the problem and corrected it in less than an hour I was very pleased with both the responsiveness of the office staff but also by the service technician I would recommend them to anyone

We had a very positive experience! Amber R did a nice job of letting us know when Joe F would arriveAnd it was within the window of time we were originally givenJoe F was friendly, efficient , and knowledgeableHe did a great job!

I AM VERY HAPPY WITH THIS COMPANY,CAME OUT ON TIME,MIKE IS VERY NICE AND A PROFFESSIONAL.EVERYTHING DONE ON A TIMELY MATTER,

Great Dane is just that...Great! Ryan has been our service technician Ryan is smart, courteous and extremely thorough I have been completed satisfied on each and every visit

Qamrul F the Great Dane Technician did a wonderful job of thoroughly testing my furnace and helping me to understand the problem with it and my options for repair or replacementHe was kind and thoughtful and gave intelligent answers related to my furnace and its functionalityOverall A very good experience

Ian arrived to do my AC check-up Very polite and explained what he was going to do

On time for apptKind and Helpful

Had a problem with the thermostat and the team at Great Dane responded quicklyWe have always found the company to be very easy to deal with friendly, knowledgeable and courteous serviceThis holds true from your first phone call for service all the way thru resolution of the problemGreat job!

EVERYTHING WENT WELL ON MONDAY, LIKE USUALLYHAVE YOU BEEN ABLE TO FIND ME AN AIR CONDTIONING COVER YET?

Positive experience with Great Dane Nice, friendly, professional and knowledgeable people

the service was great, very professional young men

We had a very positive experience! Amber R did a nice job of letting us know when Joe F would arriveAnd it was within the window of time we were originally givenJoe F was friendly, efficient , and knowledgeableHe did a great job!

We had a problem with our A/C at our rental property and called Great Dane on a Saturday to fix itIssue was diagnosed to be a bad capacitor which needs to be replacedI was charged $(including 50% weekend surcharge) for labor & $for parts, a total of $Later I came to know through a friend that it should cost around $150-$So I looked up for cost of this capacitor based on Part# P291-4054RS listed on the invoice and most of them costed around $20-$60, which I was charged $i understand its a common practice to mark up replacement parts, so I called other heating & cooling guys and they quoted me $150-$ I called Great Dane for an explanation, and the service manager was trying to justify the cost by saying they offer year warranty (which is not listed anywhere in invoice) and also all their technicians are highly skilled (which should be covered under labor cost)When I questioned him more and mentioned about the other quotes I received, he sa

Brian Warrived promptly, was knowledgeable, professional and courteous in his service workI would highly recommend Great Dane for their work

Highly satisfied! Followed through with the whole process Particular to detail Great lead for the company Would recommend the company! Thank you for the experience