Grayson Financial Services

Revdex.com:
At this time, I have not been contacted by Grayson Financial Services regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Grayson Financial Services regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Review: [redacted] promised to repair my credit, I paid him $2300.00 for a credit score of 800+ I did not achieve this goal. The business moved or was evicted from the office space. I was contacted a month later that they have a new office location, but was never contacted again.Desired Settlement: I want my credit repaired and a full refund.

Consumer

Response:

At this time, I have not been contacted by Grayson Financial Services regarding complaint ID [redacted].

Sincerely,

Review: I went in for a consultation regarding my credit report, and the debt I owe. I was told by an employee, [redacted] what the process is and what it entails. [redacted] informed me that the process would take 1-3 months to rectify the situation, if the situation was not rectified there would be a 100% refund. On March **, 2012 I authorized Grayson Financial Services to charge my Debit Card $2000.00 for consultation. Initially I was told that the process would take up to three months to clear my credit report. After 6 months of Grayson Financial Services of not accomplishing what they said they would, I ended up in court, lost the case, my salary was garnished, and Grayson Financial Services was of no help. I have requested my files to be returned to me and a refund of $2000.00 and my request has been ignored. [redacted] informed me via the phone that I would receive a refund after filling out a request refund form. After waiting a month and not receiving a refund I contacted the company and was informed by a female employee that although there have been many Request Refund Forms filed, [redacted] has never approved any of them, and it's all a scam.Desired Settlement: $2000.00 full refund

Business

Response:

We operate as a back office for several other companies who are in the same business as we are. These businesses sell their services to the public and then contract us to facilitate those services. According to our records this client came from a company which we no longer do any business with. Our records indicate that this client should be contacting [redacted] with a company called Strategic Credit Restoration. [redacted] does not have a contract with our company. We have gotten a lot of complaints from this company which is why we canceled their contract. To my knowledge we never received any money from this client. We are currently tracking down her file which is in storage. If the client has a receipt and contract from our company I would like to see these documents so that we can pursue this mater further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please refer to complaint # [redacted]... I do not know why Revdex.com closed this complaint in my last response I stated that I need this case to still be open and I accept their response as far as giving them a month to find the correct paperwork. I did not want the case to close. Please reopen the complaint and contact Grayson Financials. I want my $2000.00 refunded back on my credit card. Thanks

Sincerely,

Business

Response:

Response:

I apologize for the late response. When I logged onto the website it said that no further action was required. At this point I am very anxious to resolve this matter and to restore confidence to [redacted]. On our refund agreement there is a list of documents that we require to insure that the clients are refunded the proper amount of their escrow-ed funds. We will only deduct for services rendered. Please fill out this form and forward those documents to me immediately. Upon receipt of those documents I will have your refund check prepared in 5 business days if you are indeed eligible for a refund. most of our clients who are truly eligible for a refund are granted one almost instantly so I am not sure why this situation has progressed to this point. Thank you in advance for your patience and consideration in this matter.

[redacted], CEO

Review: I have sent numerous e-mail to Dr. Michael Grayson and call his office serveral times and I havent't had any response back at all. I did talk to them mayby three times and was given information but never did they proceed with the information I was given from them. I thought by now I would be completely straighten out with my debts thru them but I am not getting anywhere with the company and I have paid them $500.00 to get started and now no response at all. So all I want is a refund back that I have sent them so I can go somewhere else that will help me.Desired Settlement: I use two different Debit Cards for this company

Consumer

Response:

At this time, I have not been contacted by Grayson Financial Services regarding complaint ID [redacted].

Sincerely,

Review: In February 2012 I had signed up with Grayson Financial to repair my credit. I went in and met with [redacted] himself and was told that all of my credit issues would be wiped away for a fee of $1250.00 and $500.00 per judgment if I had any. At that time I was in a financial mess as my wife was in between jobs and we were trying to make ends meet. So I made 3 separate payments the first payment was for $625.00 which I deposited into their Chase Account that was under the name Strategic Credit Restoration the second payment was made into the same account in May for the amount of $325.00 and the 3rd payment which was cash and that is when I met [redacted] in person and spoke to him extensively about my credit issues. He told me that my case was a slam dunk and there would be no problems at all. He explained to me that it’s illegal for 3rd party contractors to collect a debit. I then informed him of the judgments pending against me and that my check might be garnished if these weren’t taken care of. He said that he deals with this every day and not to worry, it will all be taken care of because the judgments were with a 3rd party contractors that buy the debit for pennies and try to collect but the original company writes it off as bad debit. At that time I was told that [redacted] would be handling my case and to sign up for a free credit report and send it over to her so that everything that was on it could be wiped out. So I did what I was told and got the free credit report and sent it right over. I was then told that they would she would be sending out a scrub package to all the credit companies that I owed money to so that they could be wiped away. My wife [redacted] followed up with the office every week to get an update. As weeks went on [redacted] was no longer taking care of my case it was now [redacted]… And [redacted] didn’t know anything about my case at all. So I had to resend everything to her and now sign up for another free credit report yet from another place as my credit report expired and they wanted one every 3 months and the company that I originally signed up for doesn’t update their reports that often.. So once I got her over yet another credit report she said she would take care of everything and yet send out another scrub package to all the companies as in my file it didn’t look as if anything was done. I also had to send her all the emails that I had with the previous girl taking care of my case. So at this point I was nervous and knew I had to follow up more than once a week. And so I did. Then I was served from 2 different creditors. At this point I called the office and GUESS WHAT, [redacted] was no longer there and yet someone else had my file and when I spoke to her she said that nothing was done in my file at all and that she would be sending out another scrub package but needed yet another updated credit report!!!! Again I had to now send all my emails from the past 2 girls that were working on my file. I was beyond done with this company but at that point I felt like they were holding the torch as I felt I needed them cause I was served from 2 creditors and my clock was ticking cause they were going to garnish my paycheck.. I had a date to appear in court and was clueless on what to do as I was told that all this was going to be taken care of. Well when I contacted the office yet again to tell them that I now have these 2 court dates and I need some help as these were supposed to be taken care of. They then told me yes we can defiantly make those go away with no problems for another $500.00. I was beside myself as I was in a financial hole at this point more than when I signed up with this company. So I felt that I had no choice but to hand over yet another $500.00 that I didn’t have and had to borrow. Keep in mind in the mist of this I had to default on my mortgage. After all was said and done I lost both cases and lost a total of $1750.00 to Grayson Financial and am still to date today in a hole because of Grayson Financial. On February **, 2013 my wife called the office and requested a full refund as nothing was done for my case and I ended up in more debt than I ever was. They sent us a request for to fill out for the refund. We filled it out at least twice mailed it in emailed it as well as faxed it and still nothing. She called for weeks to see what was going on and always got passed to a voicemail of someone who no longer works there. It became a joke; they knew when she was calling and would put her on hold as well as transfer her all over the building. Then at one point she said to them listen I paid you $1750.00 and nothing was done can you please make good of our money and just clean his credit report up and she never got a call back. The money I paid to them was a lot to me so I kept calling and finally spoke to a [redacted] who said that he will be taking care of my credit to please get him an updated credit report I said absolutely not I want a full refund that I have been requesting for over a year now and how am I supposed to trust them doing anything for me. I was then told to forward all of my documentation to [redacted] so he can look into my case as my file was now in some storage room and he had to go find it. So I had to now go into all my emails from April of 2012 on and forward him all of the information. With that he called me back and said that he would have to give it over to the in house legal counsel to look into to see if I can get a refund. Then a man named [redacted]. called me back stating he was in [redacted] for Grayson Financial and in my file it shows that I received a refund. I then asked him for proof that it was sent and the check cleared as I NEVER received a refund or even a call in over a year regarding my case. [redacted] then realized I didn’t get a refund and then asked me to forward him all of my contracts that were signed with Grayson Financial as well as an updated copy of my credit report. I did as he asked. He then called my wife back and told her that Grayson Financial did their job as my credit score went up from the time I signed up with Grayson Financial. My wife told him that the contract that I signed under SERVICES TO BE PROVIDED it is stated that "In most instances, GFS will complete all of its services to Client within 15 to 30 working days from the time that Client executes this agreement. In all cases, GFS agrees that it will not take more than 12 months from the date of execution of this agreement to execute any of the individual items selected by client, otherwise, Client shall recieve a prompt refund in accordance with GFS Gaurentee of Performance as set forth below. NONE of what I signed up for has happened. My wife also explained to him that No it didn’t because of what Grayson Financial did it went up because with in this past year (2014) I paid off all of the debts and judgments and my wife sent all of the documentation to the 3 credit bureau’s to clear up my report. So to prove to [redacted] their “so called” [redacted] that Grayson Financial had nothing to do with my score going up in 2 years because of them I sent him over all of the credit reports for the year (2012) that I was signed up with Grayson Financial and showed how the score kept going down throughout the year. Since then I have reached out to [redacted] many times and he keeps telling me he has to talk to [redacted] and get back to me. Its been well over a month if not 2 months and my wife has been calling and everything goes to voicemail of the [redacted] and we have yet to get a phone call back.. I am very angry and would like a FULL refund of my money as this company is a scam and I don’t know how they stay in business. Can you please help me in getting my refund? I have all of my documentation emails, contracts & deposit slips to back up my case.Desired Settlement: I would like a full refund for services that were not rendered asap.

Review: I paid 1250 up front cost for services from Grayson Financial Services in the month of Febuary 2014 this money was debited from my account with my consent . The [redacted] of this company came to Tulsa Okla and did a work shop and passed out forms explaining how the program worked and this was in June of 2013. I was then able to make contact by phone on a regular basis to discuss payment and services . A packet was then mailed out to me to follow the requirements to proceed in getting my credit improved . I have not spoken to anyone by phone since May 2014 because no one answers or returns any of my calls,the phone rings and goes straight to voice mail daily . I call daily several times and still no answer. I feel I have been scammed I dont think this is a legit business and I dont want anyone else to be taken by these people. I also notice when I was able to make phone contact I could never speak to the same person and the phone ext always was different, and so was the person I spoke to last was no longer working there at least that is what I was told.Desired Settlement: Let everyone know if this is a legit business or not, I figured it was since the [redacted] stood up in the church and informed everyone there of his product and services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,