***:I have reviewed the patient’s complaintThe patient was seen on 6/5/15.There was no call recorded from the patient on 6/8/The account was billed to insurance on 6/9/ The patient can visit the web portal at payments.franciscanalliance.orgto request a payment receiptI printed the receipt today and 1) attached to this emailresponse as well as 2) mail a copy to the patient In the future, the patient does not need to call, the patientcan obtain from the website, however if the patient would have called, we couldhave printed and mailed There is no call activity on this account atall When a call is received, the representative notes the file If the patient is certain they called on 6/8/15, please offerthe phone number they dialed, the time of day (morning or afternoon) and therepresentative they spoke to Deb D [redacted] Franciscan Alliance/CBOCustomer Service Supervisor(219) [redacted] Phone(219) [redacted] Fax
***:I have reviewed the patient’s complaintThe patient was seen on 6/5/15.There was no call recorded from the patient on 6/8/The account was billed to insurance on 6/9/ The patient can visit the web portal at payments.franciscanalliance.orgto request a payment receiptI printed the receipt today and 1) attached to this emailresponse as well as 2) mail a copy to the patient In the future, the patient does not need to call, the patientcan obtain from the website, however if the patient would have called, we couldhave printed and mailed There is no call activity on this account atall When a call is received, the representative notes the file If the patient is certain they called on 6/8/15, please offerthe phone number they dialed, the time of day (morning or afternoon) and therepresentative they spoke to Deb D [redacted] Franciscan Alliance/CBOCustomer Service Supervisor(219) [redacted] Phone(219) [redacted] Fax