Graphicom Enterprises, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We did in fat follow Apple's SOP for this issue to the letter and the fact that it was replaced with at an Apple Store was completely the decision of the management at that locationThis customer clearly has some vendetta against us as shown by the same review he is posting all over the webTo say
this is a "poorly run", "amateur" business does not reflect the hundreds of satisfied customers that we have served over the last years