Grantmoor Motor Lodge

Please see consumers documentation as attachment

Review: My company booked 3 rooms for 2 nights. The rooms were uninhabitable and my team refused to spend the night. I tried contacting the Staff immediately but they were unreachable until the next morning. WHen I finally did speak with someone, they vehemently refused to provide a refund and do the right thing. I DO NOT promote anyone stayng at this location!!Desired Settlement: I want a refund but am going to handle it with my Credit Card provider. ([redacted])

Review: I booked a hotel through [redacted] for 11/22/2014.

I have booked

with [redacted] numerous times over the past eight years and have

never had an issue with any hotels I've stayed in. My husband and

I took out two children, ages 2 and 6, to the Grantmoor Motor

Lodge, thinking that it would be like every other normal hotel

we've booked through [redacted]. It was a two hour drive. However,

this was not the case. The Grantmoor Motor Lodge was basically an

"adult only" type of hotel. When we brought our luggage in the

room we noticed that this hotel was completely disgusting. The

carpets were not vacuumed, there were weird substances all over

the furniture and the mirrors and as soon as my children turned on

the television, [redacted] was instantly playing on the screen. I went

into the bathroom to find no hand soap at all and the toilet had

not been cleaned. I then went to look at the bed and inside the

sheets were long black hairs in every layer of bedding. I wouldn't

even let my children take there socks off because the floor was

dirty and sticky. I opened one of the dresser drawers and realized

that the dresser was completely broken and the drawers had no

bottoms. I immediately called [redacted] and was forwarded to an

agent a [redacted]. I notified her of the room's condition and

she said she could possibly more my family to another hotel close

by. She then came back to tell me that the hotel was refusing to

refund my room and that if I wanted to switch motels, I would have

to pay again. At this point, it was 6 p.m. and my family and I had

plans for 7 p.m. We did not have the time to book another hotel

and my [redacted] was about to die, so I was basically stuck with no

options. I decided that my family and I would have to cancel our

plans and just go home, so I went to the front desk and politely

asked for a refund. The representative told me that he would not

refund me but could move me to a different room. I explained to

him that I lived two hours away, just drove here with a 2 year old

baby and requested for a room that was not used for sexual

purposes and that would be clean and sanitary. I quickly chose a

room that seemed decent and asked for new bedding because there

were hairs under the comforter again. I then requested that

someone vacuum and clean the bathroom for my children and instead

of sending someone to clean, the representative knocked on the

door and handle me a bottle of orange cleaner; with no paper

towels or sponges. After looking at a number of horrifying rooms,

I found one that seemed okay. My husband and I threw our luggage

in the new room and left the hotel for our 7 p.m. plans. When we

got back to the hotel we realized that although the new room

seemed clean for the 3-5 minutes we were in it previously; it was

not clean at all and the bath tub was broken. I went to the front

desk and a different man was behind the counter. He explained to

me that I had already seen several rooms and was annoyed that I

was asking to switch again. I looked at a few rooms and every

single one smelt of smoke, was not clean and had mirrors on the

ceilings. I couldn't imagine driving home 2 hours that late at

night, so I chose one of the rooms that seemed to be livable.

However, yet again... I was wrong. The new bedding given to me had

an enormous, red stain on the comforter and the pillows were

stained and brownish-yellow. There were splotches all over the

mirrors, the shower was filthy, the walls had stains on them, the

rugs weren't vacuumed, there was a stain on the mattress itself

and blood on the floor and mirror. There was no hand soap in the

bathroom. There was a tray in the room with complimentary plastic

cups on it; the tray was covered in cigarette burns and a sticky

substance. I went to [redacted] and purchased paper towels, hand soap, [redacted], bathroom cleaner, tooth paste and [redacted]. I got back to the

hotel after midnight and spent an hour cleaning and sanitizing the

hotel room. Even after scrubbing the shower, I still did not feel

comfortable having my family shower in there and we did not use

the shower during our stay. My family and I had plans to spend our

Sunday in Connecticut and were not even able to shower beforehand

because of this gruesome hotel. I am beyond mad at this point and

deserve a refund plus compensation for the times wasted, stress,

and all of the cleaning supplies I had to purchase. I had to lug

my items from room to room and then was expected to clean the room

myself; it is absurd.Desired Settlement: I would like to be fully refunded plus compensation for stress, time and products I had to buy to clean and sanitize the hotel room.

Consumer

Response:

Please see consumers documentation as attachment