Granjan Puppet Productions (Div Of The Puppet Guys)

I looked into this matter and found that [redacted] did pay for the parts and labor to repair onlyThis unit had a serial number showing that it was manufactured around February making this unit four years old and making this unit out of warranty [redacted] had us take pictures of the rust, and decided to give this customer a onetime concession to replace the rusted topNormally the service charge is not covered by [redacted] and we have to collect for the service charge fee, and [redacted] only pays for the parts and labor to repair onlyYou have to remember that this unit is out of warranty and not in warranty, and that [redacted] is only paying for the repairEven though I believe that we informed the customer appropriately, I have decided to refund the charges because the customer felt that they were misinformedIn the future the customer may want to keep in mind that when a unit is out of warranty that a nonrefundable service fee is normally charged

ON 9/6/OUR TECH [redacted] WENT OUT REPLACED BEARING WHICH COMES IN HINGE ONLY MRS [redacted] HUSBAND HELPED TECH TO REMOVE DOOR BECAUSE THE DOOR IS HEAVY IF HE HAD NOT HELPED OUR TECH WE WOULD HAVE GOTTON ANOTHER TECH TO HELP THERE WASN'T ANYTHING ON TOP OF REFRIGERATOR ON 9/20/MAX ANOTHER TECH WENT OUT BECAUSE ICE MAKER NOT WORKING MAX CHECKED DOOR WHICH WAS CLOSING PROPERLY AND THE ICE MAKER AND WATER VALVE BAD AT THAT TIME NOTHING WAS SAID ABOUT ANYTHING BEING BROKEN ON 9/21/JASON CALLED QUOTED CUSTOMER AND THE QUOTE WAS CANCELLED NOTHING HAS BEEN SAID ABOUT ANYTHING BEING BROKEN SHE WAS QUOTED FOR ICE MAKER AND WATER VALVE ONLY IF I KNOW SOMEONE IS COMING TO WORK ON ONE OF MY APPLIANCES I WOULD MOVE ANYTHING BREAKABLE AND IF MY HUSBAND IS AT HOME HE WOULD? MAKE ? SURE THERE IS NOTHING THAT SHE CLAIMS THAT EXPENSIVE? OUT ON TOP OR ON COUNTERS

ON 6/9/ [redacted] CALLED TO SCH CALL FOR 6/13/TECH OLIVER WENT OUT CKED UNIT FOUND ICE MAKER BAD ON 6/14/ [redacted] CALLED QUOTED [redacted] TO QUOTE CUST FOR REPAIR WHICH SHE APPROVED ON 6/23/OLIVER WENT OUT REPLCED ICE MAKER ON 7/7/CUSTOMER CALLED SAID ICE MAKER NOT WORKING WE SENT OUR TECH MAX OUT AND THE ICE MAKER HAD FAILED AND THE WATER VALVE WAS BAD ON? 8/5/MAX WENT OUT REPLACED THE ICE MAKER? AT NO CHARGE AND [redacted] ALSO REPLACED WATER VALVE AT NO CHARGE TO THE CUSTOMERON 9/6/CUST CALLED BACK MAX WENT BACK AT NO CHARGE RECHECKED UNIT CALLED TECH LINE PER TECH THE PCB BOARD WAS BAD ON 9/7/ [redacted] CALLED CUSTOMER TO QUOTE HER FOR PCB BOARD FOR PART,FREIGHT AND TAX $NO LABOR OUR LABOR IS ONLY FOR DAYS AND THIS HAD BEEN SINCE JUNECUSTOMER REFUSED REPAIRSTHE ONLY PART THAT [redacted] HAS PAID FOR IS AN ICE MAKER THE WATER VALVE [redacted] PAID FOR PART AND FREIGHT WHICH COST OUR COMPANY A $THAT'S MORE THAN WHAT SHE PAID THE ICE MAKER .?

To start with her unit is not still under warranty, and yes we do ask for a credit card to reserve an appointmentWe need our Tech’s leaving with a full route as I’m sure all companies would preferIf for some reason you cannot keep your appointment, we have the right to charge your credit card for the service call The service call was taken on 11/30/stating that the unit was not holding temperatures, and an appointment was scheduled for 12/2/On 12/2/Our Tech [redacted] did diagnose the unit and called the Tech-line and spoke with [redacted] at [redacted] to verify the diagnosis and I was listening in on a three way conversation [redacted] asks [redacted] to run several test on the inverter and the compressorAfter testing the unit components it was determined that both the inverter and compressor needed to be replaced [redacted] told the customer that we would look up the parts needed and call them back with a quoteWe also needed to see if anything would be covered by and extended limited warrantyAfter looking up the parts and the warranty, we found that there was no extended warranty on any of the parts neededWe tried to contact the customer with a quote and had to leave a message on 12/05/at 10:AMThey finally called back much later and we gave them a quoteThe quote first given to them was incorrect on the laborI called and spoke with the husband and corrected the quote and explained whyThe first quote was for a buiunit, and the corrected quote was for a free-standing unitThey ask for a written quote and we emailed it to the address they gave usThey called [redacted] and [redacted] sent them the inverter board (not covered by warranty) and had another company install itThe quote we gave them was for the parts that the [redacted] Tech-line told us to replaceThe inverter board and compressor work together and as a rule it is a good idea to replace both togetherWe have to warranty our work, and if the compressor only worked for a short period of time, they wouldn’t have been happy about that eitherI truly hope they do not have any further problem with their unit

ON 9/6/OUR TECH *** WENT OUT REPLACED BEARING WHICH COMES IN HINGE ONLY MRS *** HUSBAND HELPED TECH TO REMOVE DOOR BECAUSE THE DOOR IS HEAVY IF HE HAD NOT HELPED OUR TECH WE WOULD HAVE GOTTON ANOTHER TECH TO HELP THERE WASN'T ANYTHING ON TOP OF REFRIGERATOR ON 9/20/MAX ANOTHER TECH WENT
OUT BECAUSE ICE MAKER NOT WORKING MAX CHECKED DOOR WHICH WAS CLOSING PROPERLY AND THE ICE MAKER AND WATER VALVE BAD AT THAT TIME NOTHING WAS SAID ABOUT ANYTHING BEING BROKEN ON 9/21/JASON CALLED QUOTED CUSTOMER AND THE QUOTE WAS CANCELLED NOTHING HAS BEEN SAID ABOUT ANYTHING BEING BROKEN SHE WAS QUOTED FOR ICE MAKER AND WATER VALVE ONLY IF I KNOW SOMEONE IS COMING TO WORK ON ONE OF MY APPLIANCES I WOULD MOVE ANYTHING BREAKABLE AND IF MY HUSBAND IS AT HOME HE WOULD MAKE SURE THERE IS NOTHING THAT SHE CLAIMS THAT EXPENSIVE OUT ON TOP OR ON COUNTERS

Complaint: ***
I am rejecting this response because: ol Whoever wrote the reply on behalf of Williford’s Appliance Repair did not state their name or title with the companyFurthermore, the business reply is full of lies, deception, and inaccurate informationBelow is more of the same complaint details (as previously reported on 2-13-17): 1)The business DID NOT contact us, we had to contact them for the diagnosis and repair quote 2) No one ever explained to us why the quote all of a sudden “mysteriously” changed and was different then what we were told over the phone 3) The business knew it was a freestanding unit and NOT a built in unit, their so called “tech ***” saw it in person during his visitThey didn’t change their quote until we told them to email it to us so we could submit it to *** for warranty 4) Williford’s misdiagnosed our fridge and tried to price gauge us by claiming that NOT 2 (as previously stated by the representative replying) but parts needed to be replaced as per their written diagnosis (Invertor Board, Compressor, and Drier)Thankfully, the reputable and honest appliance repair company we got a 2nd opinion from only diagnosed part that needed to be replaced per their tech phone call with *** from *** during their diagnosis visitThis proves that Williford’s Appliance Service is untrustworthy, dishonest, and only trying to scam their customers or just plain incompetent of appliance repair. 5) The fridge WAS under warranty and *** DID cover the part that was replaced by the other company. 6) To date the unit is still functioning properly, we are satisfied with the other appliance repair company, and feel like were treated fairly and honestly by them, UNLIKE the service we were provided by Williford’s Appliance ServiceWe hope that by taking the time to report their inadequate services that other people will not get the run around and be subjected to fraudulent charges as we were. 7) Williford’s DID NOT try to remedy this issueI wasn’t even allowed to speak to their owner when I requested to before having to take it one step further and report them to the Revdex.com
Regards,
*** ***

I looked into this matter and found that *** did pay for the parts and labor to repair onlyThis unit had a serial number showing that it was manufactured around February making this unit four years old and making this unit out of warranty*** had us take pictures of the rust, and
decided to give this customer a onetime concession to replace the rusted topNormally the service charge is not covered by *** and we have to collect for the service charge fee, and *** only pays for the parts and labor to repair onlyYou have to remember that this unit is out of warranty and not in warranty, and that *** is only paying for the repairEven though I believe that we informed the customer appropriately, I have decided to refund the charges because the customer felt that they were misinformedIn the future the customer may want to keep in mind that when a unit is out of warranty that a nonrefundable service fee is normally charged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease advise Williford Appliance Repair that the warranty of my washing machine is still under a full manufacturer warranty through January 26,
Regards,
*** ***

Our Legal Name is:Alamo Area Appliance Inc., DBA Williford's Appliance ServiceWithout going into a lot of details and after reviewing the customers complaint, we took care of this customer without any additional charges

ON 6/9/*** *** CALLED TO SCH CALL FOR 6/13/TECH OLIVER WENT OUT CKED UNIT FOUND ICE MAKER BAD ON 6/14/*** CALLED QUOTED *** *** TO QUOTE CUST FOR REPAIR WHICH SHE APPROVED ON 6/23/OLIVER WENT OUT REPLCED ICE MAKER ON 7/7/CUSTOMER CALLED SAID ICE MAKER NOT WORKING
WE SENT OUR TECH MAX OUT AND THE ICE MAKER HAD FAILED AND THE WATER VALVE WAS BAD ON? 8/5/MAX WENT OUT REPLACED THE ICE MAKER? AT NO CHARGE AND *** ALSO REPLACED WATER VALVE AT NO CHARGE TO THE CUSTOMERON 9/6/CUST CALLED BACK MAX WENT BACK AT NO CHARGE RECHECKED UNIT CALLED TECH LINE PER TECH THE PCB BOARD WAS BAD ON 9/7/*** CALLED CUSTOMER TO QUOTE HER FOR PCB BOARD FOR PART,FREIGHT AND TAX $NO LABOR OUR LABOR IS ONLY FOR DAYS AND THIS HAD BEEN SINCE JUNECUSTOMER REFUSED REPAIRSTHE ONLY PART THAT *** *** HAS PAID FOR IS AN ICE MAKER THE WATER VALVE *** PAID FOR PART AND FREIGHT WHICH COST OUR COMPANY A $THAT'S MORE THAN WHAT SHE PAID THE ICE MAKER .?

To start with her unit is not still under warranty, and yes we do ask for a credit card to reserve an appointmentWe need our Tech’s leaving with a full route as I’m sure all companies would preferIf for some reason you cannot keep your appointment, we have the right to charge your credit card
for the service call The service call was taken on 11/30/stating that the unit was not holding temperatures, and an appointment was scheduled for 12/2/On 12/2/Our Tech *** did diagnose the unit and called the Tech-line and spoke with *** at *** to verify the diagnosis and I was listening in on a three way conversation*** asks *** to run several test on the inverter and the compressorAfter testing the unit components it was determined that both the inverter and compressor needed to be replaced*** told the customer that we would look up the parts needed and call them back with a quoteWe also needed to see if anything would be covered by and extended limited warrantyAfter looking up the parts and the warranty, we found that there was no extended warranty on any of the parts neededWe tried to contact the customer with a quote and had to leave a message on 12/05/at 10:AMThey finally called back much later and we gave them a quoteThe quote first given to them was incorrect on the laborI called and spoke with the husband and corrected the quote and explained whyThe first quote was for a buiunit, and the corrected quote was for a free-standing unitThey ask for a written quote and we emailed it to the address they gave usThey called *** and *** sent them the inverter board (not covered by warranty) and had another company install itThe quote we gave them was for the parts that the *** Tech-line told us to replaceThe inverter board and compressor work together and as a rule it is a good idea to replace both togetherWe have to warranty our work, and if the compressor only worked for a short period of time, they wouldn’t have been happy about that eitherI truly hope they do not have any further problem with their unit

Complaint: ***
I am rejecting this response because:? the business is not stating accurate information.? While the dates are off slightly, the matter of this complaint, is the total dollar value, $paid for service call on June 13, and $paid for the part and repair.? To date, the ice maker is still not in functioning mode.? While, the business has stated, their service tech has been out, and did not charge for a valve, my stance is still stating the diagnosis was wrong.? If the diagnosis had been correct, there is a strong possibility the "no charge" item was not needed.? As stated earlier, the tech made the diagnosis, after consulting with the 1-***-Samsung line.? I am still respectfully requesting, due to the challenging encounters, I have had with the business, and has not fulfilled the repairing of the ice maker, a refund of the receipts listed above.? *** has made it very difficult to for me to be heard; therefore, I do not wish to continue to be treated as a second class customer.? I have had many repairs in my home, and while I do not have an issue paying for a repair; in this case, the issue has never been resolved.? Please note, I would have submitted the two invoices, but I did not know how to load them.? I had some trouble.? Thank you for your time.Respectfully,*** ** ***
Regards,
*** ***