Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10268322, and find that this resolution is satisfactory to me To Anacapa - Sorry I was not able to return your call on Thursday or FridayOur sewer line ran a completely different direction than Jeremiah had thought - it was not under the driveway - our problem spot was on the other side of the house, in my front yard under the grassThank you for the refund Regards, [redacted]
Dear Customer, My office informed me of your call the end of day, on Friday 10/10. I was told that she informed you I was very busy, but would return your call ASAP the following week (this week). As I have had some major deadlines to adhere to, I did called you back as soon as I had... time (on the morning of 10/16), you called me back at 1:30 that afternoon, at which time we spoke at length. I heard your concerns over the matter and I stated that my "uttermost" concern was seeking a fair resolve as "Customer satisfaction" is our top priority. My understanding of the conversation was that you requested a refund, but also that you had another blockage in the same line (that day on 10/16) and were awaiting a "no show" from another plumber. I offered to come out within 20 minutes (at no charge) to clear the line and further resolve any of your concerns in person. You stated that you needed to talk to your husband first and would call me right back. I Never heard back from you. That was yesterday. While I am not elated to hear your complaint, I do thank you for your honest feed back, we always search for ways to improve our customer service. Per your request, and since I have not heard back from you in person, I have issued a refund check for $150. I sincerely apologize for any inconvenience or misunderstandings on the behalf of all of our staff and wish you the best of luck in the resolve of your plumbing issues. Respectfully, [redacted] - President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10268322, and find that this resolution is satisfactory to me To Anacapa - Sorry I was not able to return your call on Thursday or FridayOur sewer line ran a completely different direction than Jeremiah had thought - it was not under the driveway - our problem spot was on the other side of the house, in my front yard under the grassThank you for the refund Regards, [redacted]
Dear Customer, My office informed me of your call the end of day, on Friday 10/10. I was told that she informed you I was very busy, but would return your call ASAP the following week (this week). As I have had some major deadlines to adhere to, I did called you back as soon as I had... time (on the morning of 10/16), you called me back at 1:30 that afternoon, at which time we spoke at length. I heard your concerns over the matter and I stated that my "uttermost" concern was seeking a fair resolve as "Customer satisfaction" is our top priority. My understanding of the conversation was that you requested a refund, but also that you had another blockage in the same line (that day on 10/16) and were awaiting a "no show" from another plumber. I offered to come out within 20 minutes (at no charge) to clear the line and further resolve any of your concerns in person. You stated that you needed to talk to your husband first and would call me right back. I Never heard back from you. That was yesterday. While I am not elated to hear your complaint, I do thank you for your honest feed back, we always search for ways to improve our customer service. Per your request, and since I have not heard back from you in person, I have issued a refund check for $150. I sincerely apologize for any inconvenience or misunderstandings on the behalf of all of our staff and wish you the best of luck in the resolve of your plumbing issues. Respectfully, [redacted] - President