Complaint: [redacted] I am rejecting this response because:When it comes to lying and dishonest business practices, Granite Radiance takes the cake! [redacted] ***’s response to my complaint is so full of lies that anyone contemplating doing business with them ought to really think twice! He promised to finish the job in two daysIt took seven! During that period of time, his workers made a complete mess of my house, turning it into a dust-filled workshop that he never offered to clean up, contrary to his claimHe blamed me for not allowing his workers sufficient time to do their work, but they show up extremely late, expect you to accommodate them even on weekends, and they’ve had to replace my entire backsplash not because it was “cut slightly,” but because the job was so badly botched by inexperienced workers who didn’t know what they were doingFor the record, I never said I was “good” with the job they didThe project remained unfinished and the transaction was still in dispute when [redacted] texted me and said he’s cutting off all communications with me, and proceeded to charge my credit card without my knowledge or consentThat is when I filed a chargeback with my bank, which agreed with me that they only deserved a partial payment, and that is what they gotThe bank would have given me back all of my money if I were to let them take their stone back, but that’s obviously impossible, as they had already demolished my kitchen and there was no recourse This whole business about how I refused to pay a certain painter is patently and I have the paid receipts to prove itNot only did I tip him an extra $for a job well-done, I had checked with his field manager to see if there were any problemsHe laughed and said “That’s not NoeHe’s a minister at our church’s Spanish program, for crying out loud!” In fact, the manager himself came back to my house and performed another job a month after my horrible experience with Granite Radiance I can back up all of my statements with documents and nightmarish photos of my kitchenMy mistake in going with Granite Radiance was that they were the lowest bidderYou end up paying a high price going with a merchant that can’t/won’t hire competent craftsmen, relies on over-promising/under-delivery to stay in business, and then make dishonest claims about what really happened in order to appear like a victimThey WON’T live up to their promises and WILL rip you offBUYERS BEWARE!! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:When it comes to lying and dishonest business practices, Granite Radiance takes the cake! [redacted] ***’s response to my complaint is so full of lies that anyone contemplating doing business with them ought to really think twice! He promised to finish the job in two daysIt took seven! During that period of time, his workers made a complete mess of my house, turning it into a dust-filled workshop that he never offered to clean up, contrary to his claimHe blamed me for not allowing his workers sufficient time to do their work, but they show up extremely late, expect you to accommodate them even on weekends, and they’ve had to replace my entire backsplash not because it was “cut slightly,” but because the job was so badly botched by inexperienced workers who didn’t know what they were doingFor the record, I never said I was “good” with the job they didThe project remained unfinished and the transaction was still in dispute when [redacted] texted me and said he’s cutting off all communications with me, and proceeded to charge my credit card without my knowledge or consentThat is when I filed a chargeback with my bank, which agreed with me that they only deserved a partial payment, and that is what they gotThe bank would have given me back all of my money if I were to let them take their stone back, but that’s obviously impossible, as they had already demolished my kitchen and there was no recourse This whole business about how I refused to pay a certain painter is patently and I have the paid receipts to prove itNot only did I tip him an extra $for a job well-done, I had checked with his field manager to see if there were any problemsHe laughed and said “That’s not NoeHe’s a minister at our church’s Spanish program, for crying out loud!” In fact, the manager himself came back to my house and performed another job a month after my horrible experience with Granite Radiance I can back up all of my statements with documents and nightmarish photos of my kitchenMy mistake in going with Granite Radiance was that they were the lowest bidderYou end up paying a high price going with a merchant that can’t/won’t hire competent craftsmen, relies on over-promising/under-delivery to stay in business, and then make dishonest claims about what really happened in order to appear like a victimThey WON’T live up to their promises and WILL rip you offBUYERS BEWARE!! Regards, [redacted] ***