Grandma's Pizza & Pasta, Inc

Revdex.com called business to follow up on this complaint and spoke to [redacted], who responded verbally. He said he no longer owns the store in Whitehall but as a good will gesture he sent the consumer $20 worth of gift cards even though she had only paid for $15. She sent them back so at this point she...

needs to contact the Whitehall location where she purchased the gift cards.

Grandma's Pizza - E. Broad LocationDear [redacted]Enclosed is a copy of your March 8 letter that I received March 12. I know that theperson in Reynoldsburg said he sent me $20 but He did not. Please correct yourrecords. Fifteen dollars was sent to me but the legal agreement was they give to thePost Office.My temporary e-mail is [redacted]Thank You[redacted]

Cindy D[redacted], day shift manager, called Revdex.com in response to a courtesy call and responded to this complaint. She said that she had called the consumer on 1/6/17 and apologized. She offered her a refund or credit on her next purchase and free delivery. She chose a credit for what she had ordered...

before and it will be put into the system under her phone number.

To whom it may concern, I am one of the managers at Grandma’s Pizza & Pasta. I received the complaint letter on Tuesday, April 17. One of our other managers, Jenny, spoke to Shylya about the incident and she had said she forgot to give the salad to the customer and when he arrived home and...

noticed he then called to complain and she offered to give a credit or cash back, he was not willing to accept either. She is a shift runner not a main manager and had not been trained yet on how to do refunds on a credit card machine. Jenny called [redacted]r and apologized for the incident and offered the refund. He said he would drop the complaint as he only wanted to make us aware of the situation. I sent a money order for his refund of $3.49 along with $25.00 in gift certificates from our restaurant via certified mail. If you have any questions please contact me at ###-###-####Cindy D[redacted] Manager