Grand West Kia

In response to the complaint ID#[redacted], First off attached is the response between KMF and Grand West Kia. This issue of the contract is not between Grand West Kia and Mrs. [redacted]. It is between KMF and Mrs. [redacted]. The contract that we had her sign, where everything was disclosed to her...

prior to signing documents, is accurate. The issue that occurred on the payment and the bill she received was due to an incorrectly calculated sales tax by KIA MOTOR FINANCE. The attached documentation will prove that. As far as the confusion about the lease itself it was explained to her in great depth before she chose to move forward. She is requesting something that we cannot change. The national advertisement that KIA put out is very confusing and we did go over that with her and made sure that it all made since. It was already told to her how much money she needed to put down to get to the advertised payment that KIA put out on their website. Nothing was changed or altered on the contract from what we discussed in the finance office. This customer is not very easy to talk to and not very rational at all. We let her talk for minutes at a time and when it comes time for us to address the concerns she has she keeps interrupting. We did refund her the difference in her payment which was $7.10 for 36 months, that total came to $255.60 We did not have to do that but when she was in here about a week ago that is the solution that she wanted. Apparently that was not good enough. We did not even have to do that based on KIA's statement below that I have attached. This was not a Grand West Kia issue. We did that to try and make amends with her as a customer. She has come into our showroom shouting that we have committed loan fraud and things like that. That is not the case. We have bent over backwards for her and we are truly sorry that she feels this way. Justin S[redacted] Grand West Kia Finance Manager/General Sales Manager ###-###-####