Grand Strand Water and Sewer Authority

I called yesterday to have my water turned on for a house I'm rentingThe lady on the phone was quick to take the $to have the water on They sent no one out that day and left a note on my door saying they didn't have it turned on because "everything wasn't turned off" The lady didn't tell me to have all valves off and I checked and they all wereWhen I called to have the water turned back on she said it was a $"possible" chargeso $ to my water TURNED ON? It's been over hours with out water and this is bsThey have no competition in the area and charge everyone a insane money