Grand Automotive

On March *** I purchased a 2015 Subaru WRX Sti. Upon inspection it was found to have 3 dry rotted tires and most importantly the 2.0 liter engine block of a 2005-2009 Subaru Impreza. It should have a 2.5 liter engine. I contacted the sales person several times. She finally gave me the email of the general manager who told me in an email "Performance Sports Cars often have AFTER MARKET ITEMS on the vehicle installed by previous owners." I do not consider an older inferior engine block an after market item. I would like them to do the honorable thing and unwind this fraudulent sale. I also believe the manager was dragging his feet in responding to me in order to clear a 30 day benchmark to try and stick me with this cobbled together vehicle.

I Bought a used car from grand automotive *** Before purchasing a car they told me I have to take their factory warranty and pay an extra 2000 dollars and it wasn’t optional. Upon purchasing the vehicle I pointed out some defects in the door and tires etc and they said that they will take care of it. It’s been almost one month I spoke with 4 different people about the issue and they keep saying don’t worry don’t worry they will schedule me the appointment and fix the defects. About one month now I called about twice a week spoke to Angie, brittney, and Johnathan also and still no where. They never took care of my previous car loan. I’m going through and funeral and for about 4 days my previous bank called that I am 20 something days past due. I been calling the dealership about 2 to 3 weeks since purchased regarding that matter and still it isn’t resolved. I never missed a payment and it’s going on my record. The previous bank said they never received any form of payment and nothing is pending. They also was very pushy and wanted me to write a good review in front of them. I was also told that the finance manager wasn’t there and he would be in another day to see if I was approved for the loan. They lied he was there and they called me a hour later. After I went through this I told them I don’t want the car and why am I forced to pay the extra 2000 from them and they can’t honor their warranty why am I paying that money for. I took the car to the manufacturer and they told that both turbos needed to be replace and the alternator as well. My car has been sitting there for about two weeks I have no car.

Purchased a car discussed at one price , when obtaining loan loan was higher than indicated. Dealership had 2 days cancellation and refused to cancel the contact.

I purchased a car from Grand Automotive on June , 2019. The finance manager, Thomas persuade me to purchase a road hazard tire and wheel protection warranty from Nation Safe Drivers (NSD) for my "new" car. About two months ago, I damage two wheels of my car due to a pot hole. This is covered under the wheel and tire protection since it is considered a road hazard.

As instructed on the back of my contract I called NSD to file a claim but when I spoke to a representative they did not have any information of my contract being in their system. The representative advised me to get in contact with the dealership where I purchased my car so the marketing department at the dealership will get in touch with the representative at NSD.
NSD instructed me that Grand Automotive needed to send a remittance letter that the contract was paid for since NSD never received nothing from the dealership.

It’s been almost two months that I’ve been calling Grand Automotive to speak to the finance manager and/or the contract manager but I can never get in touch with them. The representative(s) at Grand Automotive take my information down and say they will let the finance manager call me back because he is “with a customer”. This was said on several occasion. The finance manager is avoiding my calls. This is a terrible way to treat a customer.

Since I could never reach anyone over the phone I went to the dealership in person to try to get this matter fixed. I live in Westchester, NY therefore, I had to miss work and pay tolls both ways in addition to gas as another expense. I spoke to Johnathan in person who is the dealership manager. He insured me that the claimed remittance letter was sent out by someone in his department. He told me to give it about 3-4 business days which I did. This was about 2 weeks ago. I called NSD and my claim was still denied because they still have not received anything. I try to text and call Johnathan as well but receive no answer from him.

It’s been almost two months since I was involved in a road hazard due to potholes in the streets and I have tried to file a claim with a warranty I purchased 7 months ago and my claim is denied due to the dealership unethical behavior. I am truly disappointed in this dealership and regret buying a car there.

Purchased an Acura ILX from this dealership over a month ago and am still waiting for my license plates and registration. The temporary plates that they provided me are now expired and they have been less than helpful. I have called countless times trying to follow up and keep getting the run around. The most recent call I made I was told “if you get pulled over because your temporary tag has expired - we will pay for it”

That isn’t this issue! The issue is I purchased a vehicle over 30 days ago and am still chasing my plates. No one seems to know what’s going on and the lack of customer service is disturbing

I purchased a 2012 Audi A5 in September 20*** from Grand Automotive, formerly known as Planet Mitsubishi at that time. I also purchased a 3 year extended warranty at the time of purchase of the vehicle. I subsequently sold the vehicle on May , 2019. As per the terms of the contract of the extended warranty, I was due the 6 month balance on the value of the warranty. I initially spoke to Kenny on 5//19, who was the Finance Manager at the time, and he told me to send in the required documents to process the refund. I sent in all the necessary documents on the following day 5/. I was told that the refund process would take a maximum of two months. To this date I have not heard anything about my refund. I have called and visited the business several times and have only gotten the run around from the Staff. The last time I was there on November *, 2019, I spoke to the new Finance Manager, Tomas Ramos, who assured me that he would handle the refund. He requested that I forward all the documents to him, which I did on 11/. To this date, I have still not heard anything. Grand Automotive is a predatory business and should be investigated! They are nothing but thieves who mislead customers and give them the run around. They are quick to take your money, but will refuse to issue you any refunds as per the same contracts which they provide. While I was there I heard multiple customers complaining about the dishonest services that they propagate. I request that my refund be processed immediately without further delay!