Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net We analyzed the customer's complaint and have established that, customer has a problem with the sunroofThe third time when she came back one of my guys ran water and blew air around the glass and he couldn't find the water leakage however he saw that customer's car sunroof it wasn't completely closedWe explain the customer what was the problem but she said that is not the sunroofWe, Grand Auto Glass, will gladly to take care of problem but customer needs to fix the sunroof as well, because even if we remove the glass again she will have the same problem.We regret the inconvenience this may have caused our customer
Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net We analyzed the customer's complaint and have established that, customer has a problem with the sunroofThe third time when she came back one of my guys ran water and blew air around the glass and he couldn't find the water leakage however he saw that customer's car sunroof it wasn't completely closedWe explain the customer what was the problem but she said that is not the sunroofWe, Grand Auto Glass, will gladly to take care of problem but customer needs to fix the sunroof as well, because even if we remove the glass again she will have the same problem.We regret the inconvenience this may have caused our customer