Grace Memorial Gardens and Funeral Home

We installed the rain gutters on June 01, In late June the customer called me (very upset) because they had just got back from an out of town funeral A trip that they couldn't really afford to take She asked me if she could pay me $a monthI told her that wouldn't work, but that she could make it in a couple of payments The first was supposed to be within ten days I called and left a message on August 31st telling her that I never received payment I called again on Sept02, she told me that she would mail another one on Tuesday 06th I called again on 9/stating that I didn't receive the check and that I would have to lien her house if I didn't receive payment right awayShe told me that she would deliver a check that day She called back with a charge card The charge card was ran and attached to her statement We failed to credit her account in a timely manner We then received her check and credited her account She called this a.m9/27, we explained the book keeping error and that we would pay her $NSF charges (which will be in the mail today) We regret making this error, it was never our intent to fraud the customer

I called [redacted] My service tech and I explained what we did on the job After a lengthy discussion, We came to an agreement that we would refund the June 10th invoice of $even though we didn't agree with the other company finding We have been to this address twice Last year the system was low on charge We charged the system and found the leak Since it was a small leak, she was able to use the system last year without doing the repairs She explained to me that her cash flow was low and wanted to put it off This in no way damaged her system

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
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We were out to access the damage to the wall caused by the screw mentioned We met the owners handyman at the house, he told us that he already had the situation under control At that point we assumed the problem had been taken care of The owner thought that We had hired his
handy man to make the repair with out discussing it with him I took full responsibility for the damage, he will deduct the $from our invoice We rehung the gutter per the home owners request I asked him to call me if he had any more problem with the installation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We installed the rain gutters on June 01,2016.  In late June the customer called me (very upset) because they had just got back from an out of town funeral.  A trip that they couldn't really afford to take.  She asked me if she could pay me $100 a month. I told her that wouldn't work,...

but that she could make it in a couple of payments.  The first was supposed to be within ten days.  I called and left a message on August 31st telling her that I never received payment.  I called again on Sept. 02, she told me that she would mail another one on Tuesday 06th.  I called again on 9/16 stating that I didn't receive the check and that I would have to lien her house if I didn't receive payment right away. She told me that she would deliver a check that day.   She called back with a charge card.  The charge card was ran and attached to her statement.  We failed to credit her account in a timely manner.  We then received her check and credited her account.  She called this a.m. 9/27, we explained the book keeping error and that we would pay her $75 NSF charges (which will be in the mail today).  We regret making this error, it was never our intent to fraud the customer.

I dropped off my documents you needed on Friday at 4:30pm at your office on jefferson. Thank you

I called [redacted].  My service tech and I explained what we did on the job.  After a lengthy discussion, We came to an agreement that we would refund the June 10th invoice of...

$299.59 even though we didn't agree with the other company finding.  We have been to this address twice.  Last year the system was low on charge.  We charged the system and found the leak.  Since it was a small leak, she was able to use the system last year without doing the repairs.  She explained to me that her cash flow was low and wanted to put it off.  This in no way damaged her system.