Governor's Row House

In speaking with the Dealer Principle it was offered to take the original diagnostic charge and apply it to the repair bill. The customer declined and had the vehicle fixed elsewhere.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told very clearly that the $335.00 registration fee  was to transfer my plates from one vehicle to another.  I was even asked to send the copy of my current registration.  At no point did anyone reach out to me to tell me it would be a problem to do so.  Why am I paying $335 for a service that was not completed as promised?  If it couldn't be transferred, then how was I able to go to the DMV myself and get my plates transferred very easily?  I paid the necessary fee's so I should be reimbursed for those fee's since you were not able to complete the task you assured me would be completed.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer had plates he wanted registered which were out of state, and since it was a lease in his state they were registered to hyundai which is from my understanding how they do it  therefore we could not register them for him on the car he purchased. We registered new plates for him which he was unhappy with as he had some kind of custom plates so he went to MV in his area and re registered his custom plates in his name and he now wants a refund for the new plates we got for him. He is not entitled to a refund and know we tried to re-reg his custom plates and they would not allow us. I appreciate your assistance in closing this case  Thank youMichael S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't feel that is fair.  You shouldn't promise to do something, then charge for it, then not do it but keep the customers money.  Totally inappropriate and unethical.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry that you feel we were not conducting our business in an ethical way. The reason we were unable to trasfer the plates was because the original registration was registered to Hyundai Leasing Company and not to your own personal name. We are glad that you were able to take care of it to...

your liking in your home state. We have not done any wrong doing and feel we do not owe you the $142. We truly wish you luck with your vehicle!