Goulds Pumps

I made reservations for a Tree Top Villa months in advance, had to cancel days in advance due to scheduling conflicts and had the worst customer service experience of my life At the time I made my reservations-I was not provided with any verbal cancellation policy Nothing was sent to me IN WRITING via email or US Mail with a receipt, a confirmation number, or information outlining the cancellation policy Only when I contacted the office to cancel my reservation was I informed of the policy and provided with a receipt (none of which showed where they actually sent me the initial confirmation) After multiple emails and their denial of a refund, I left it in the hands of my bank to resolve To make matters worse, they automatically charged me for the remaining balance of my "stay" the day I would have checked in When I disputed this charge with Summit by replying to the cancellation email chain, the office manager's response was that my reservation was never officially cancelled but she would refund me the fees charged on the supposed day of my check in but nothing else