Gottfried Institute-Dr. Sara Gottfried, MD

Initial Business Response /* (1000, 5, 2015/04/27) */
According to our records the product has been delivered. Tracking #'s via UPS are as follows: 1ZXXXXXXXXXXXXXXXX
1ZXXXXXXXXXXXXXXXX
Per our policy we can issue a refund once the product has been sent back to us. Customer can contact us...

directly for a Return Authorization # and address here: [redacted]@SaraGottfriedMD.com
Initial Consumer Rebuttal /* (2000, 7, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes the product was finally received - but a very painful process going back and forth with their customer service department to get to this point. I've never experienced anything this complicated with any company. It's too bad because they seem to sell a good product and Dr. [redacted] provides good information to women going through hormonal changes.

Initial Business Response /* (1000, 8, 2015/12/09) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gottfriedinstitute.com
Upon investigation, this customer chose to unsubscribe from the [redacted] Institute's emails on May 17, 2015. We sent...

the program-related emails to the email address provided by the customer but they were undelivered due to her status as Unsubscribed (Marked as Spam). Nonetheless, as this customer was unable to benefit from our program, we have agreed to refund her payment in full.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/10) */
Mimi from customer service with [redacted] Institute (GI) has contacted me yesterday (December 8, 2015) and is offering to refund the class fee that I had initially paid for the detox class. According to Mimi from customer service the emails that the GI had sent went to my spam, I was not able to locate GI's email address in my spam list, but I am satisfied with the return of the class fee. Waiting on the class fee reimbursement at this time.

Initial Business Response /* (1000, 5, 2015/08/05) */
Yes, the customer emailed and requested that her auto-shipment be canceled and our team canceled per her request. As mentioned to her in an email, we need to have her ship the unopened products back to the warehouse. Once the warehouse...

receives and processed the return we will be notified and be able to process the refund for her.