GOT JUNK

Unfortunately, we are at an impasse with this customerWe have not once disputed the fact that we arrived to the work site with a truck that was partially filledThe customer’s wife agreed to have us fill the remaining space in the truck and then return within an hour to complete the job [redacted] (who was never on-site), contacted his wife shortly thereafter and determined the situation to be unacceptable to himWe then accepted payment only for the items of junk that were actually removedThe pricing was agreed upon before we loaded any items onto the truck, and [redacted] signed the receipt and provided paymentAny misunderstanding that transpired had nothing to do with the on-site explanation of pricing and services, and the only reason that “junk” remains on the premises is [redacted] ***’s decision to refuse our offer to return to the site to complete the jobA 50% good faith refund is currently being processed by our company and will be forwarded to the ***’s within the next 5-business daysOur good faith refund offer was in fact $152.43, and was agreed to entirely in consideration of [redacted] ***’s perceived negative experience with our companyWe see no reason whatsoever to provide a 100% refund for services that were in fact agreed to, and rendered