Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statements made are completely untrue. In their first response they said that: "the Fraud accusation, our records show a charge of $700.00 on 8-30-13. Mrs. [redacted] was present at time of this charge. There was no fraud committed." Now they are saying that I called and said I was not going to pay, but at the same time I gave them the card number? When I was in the office paying the $700.00 I mentioned that I might use my [redacted] card for my next payment. When I called on the 20th, that is when I told them the card was not eligible for the 2013, so I would make payments as arranged by Dr. [redacted]. They went ahead and took $910.00 from the [redacted] anyway, since they have the number on file from previous transactions. If I had approved the charge, they would have sent me a receipt as they normally do. I did not receive a receipt from them, because I did not authorize this and they know it. I called several times to get it reversed and when they wouldn't that is when I talked to Ms. [redacted], Dr. [redacted]s wife and she asked me if I could make $300.00 a month payment. I said yes and have made a payment for April the next payment will be made for May. I kept my verbal agreement with Mrs. [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not referring to the $700.00 that I paid, that was authorized. It is the $910.00 that they pulled out of the [redacted] account without my permission on 2/20/14. They still have not reversed the charges to the [redacted] account and they knowingly admit that they took the money, but won’t reverse it unless I
sign an agreement. Doesn't that sound like they did wrong? And saying they won't put it back until I sign an agreement. I am not the person doing wrong I kept my word. Here is the claim ID for the money fraudulently taken from the FSA: [redacted] Amount $910.000 Merchant: [redacted] Family Dental.
It was not a mistake on my part, I specifically told them not to use the card on February 20th and they still did thinking they could force me to pay
the money in full at a later date. If they were really willing to work with me. have them reverse the money to the [redacted] Group as that is the honest and professional thing to do. As I stated before, this is not my money they are taking. I will continue to make my monthly payment as agreed to with Dr. [redacted] and his wife [redacted]. My word is good and sincere as they have already received my first payment of $325.00 for April.
Regards,
[redacted]
From: [redacted]
small; font-family: arial; color: #222222;"> <[redacted]>Date: Tue, Apr 8, 2014 at 12:40 PMSubject: ID # [redacted]To: [email protected]
On 8-30-13 2 implants were placed for the amount of $2136.00, patient paid $700.00. The abutments place on 12-17-13 for the amount of $3813.00, patient paid $300.00. Dr. [redacted] did a professional courtesy adjustment of $2759.00. Once the bridge was seated for the final amount of $2890.00, Patient paid $600.00 on 1-20-14. As of 1-20-14 all the work has been completed. Patient also stated she will pay $1400.00 on 2-20-14.
2-20-14 Patient had an outstanding balance of $1595.00, for work that was completed. Patient made an agreement to pay $1400.00 of the balance on 2-20-14. Patient did not honor her agreement, she stated she can't pay the $1400.00. Then she gave us a card # over the phone to charge only $910.00.
2-27-14 Patient called and was requesting her [redacted] to be refunded. Advised patient we will be more than happy to, but we will need another form of payment. Patient stated she wanted a bill and she will call us back.
3-17-14 We called the patient to set up a refund for the $910.00 with an agreement plan of the remaining balance of $1595.00. Patient said she didn't have a card available and once again would call us back when she wasn't at work.
3-26-14 Sent email with the payment plan attached, needing her signature, which would allow us to refund to her card. Patient never responded.
3-27-14 We left a message for the patient to see if she has received the email, once again, no response.
4-7-14 Revdex.com Letter received.
In response to the 'Fraud' accusation, our records show a charge of $700.00 on 8-30-13. Mrs. [redacted] was present at time of this charge. There was no fraud committed.
In summary, we are more than happy to work with Mrs. [redacted], we understand it was her mistake giving us the wrong card to charge. We just need her to sign the financial agreement to pay her balance of $1595 for the services already completed.
[redacted]
Office Manager
[redacted] Family Dental
###-###-#### Office
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statements made are completely untrue. In their first response they said that: "the Fraud accusation, our records show a charge of $700.00 on 8-30-13. Mrs. [redacted] was present at time of this charge. There was no fraud committed." Now they are saying that I called and said I was not going to pay, but at the same time I gave them the card number? When I was in the office paying the $700.00 I mentioned that I might use my [redacted] card for my next payment. When I called on the 20th, that is when I told them the card was not eligible for the 2013, so I would make payments as arranged by Dr. [redacted]. They went ahead and took $910.00 from the [redacted] anyway, since they have the number on file from previous transactions. If I had approved the charge, they would have sent me a receipt as they normally do. I did not receive a receipt from them, because I did not authorize this and they know it. I called several times to get it reversed and when they wouldn't that is when I talked to Ms. [redacted], Dr. [redacted]s wife and she asked me if I could make $300.00 a month payment. I said yes and have made a payment for April the next payment will be made for May. I kept my verbal agreement with Mrs. [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not referring to the $700.00 that I paid, that was authorized. It is the $910.00 that they pulled out of the [redacted] account without my permission on 2/20/14. They still have not reversed the charges to the [redacted] account and they knowingly admit that they took the money, but won’t reverse it unless I
sign an agreement. Doesn't that sound like they did wrong? And saying they won't put it back until I sign an agreement. I am not the person doing wrong I kept my word. Here is the claim ID for the money fraudulently taken from the FSA: [redacted] Amount $910.000 Merchant: [redacted] Family Dental.
It was not a mistake on my part, I specifically told them not to use the card on February 20th and they still did thinking they could force me to pay
the money in full at a later date. If they were really willing to work with me. have them reverse the money to the [redacted] Group as that is the honest and professional thing to do. As I stated before, this is not my money they are taking. I will continue to make my monthly payment as agreed to with Dr. [redacted] and his wife [redacted]. My word is good and sincere as they have already received my first payment of $325.00 for April.
Regards,
[redacted]
From: [redacted]
small; font-family: arial; color: #222222;"> <[redacted]>Date: Tue, Apr 8, 2014 at 12:40 PMSubject: ID # [redacted]To: [email protected]
On 8-30-13 2 implants were placed for the amount of $2136.00, patient paid $700.00. The abutments place on 12-17-13 for the amount of $3813.00, patient paid $300.00. Dr. [redacted] did a professional courtesy adjustment of $2759.00. Once the bridge was seated for the final amount of $2890.00, Patient paid $600.00 on 1-20-14. As of 1-20-14 all the work has been completed. Patient also stated she will pay $1400.00 on 2-20-14.
2-20-14 Patient had an outstanding balance of $1595.00, for work that was completed. Patient made an agreement to pay $1400.00 of the balance on 2-20-14. Patient did not honor her agreement, she stated she can't pay the $1400.00. Then she gave us a card # over the phone to charge only $910.00.
2-27-14 Patient called and was requesting her [redacted] to be refunded. Advised patient we will be more than happy to, but we will need another form of payment. Patient stated she wanted a bill and she will call us back.
3-17-14 We called the patient to set up a refund for the $910.00 with an agreement plan of the remaining balance of $1595.00. Patient said she didn't have a card available and once again would call us back when she wasn't at work.
3-26-14 Sent email with the payment plan attached, needing her signature, which would allow us to refund to her card. Patient never responded.
3-27-14 We left a message for the patient to see if she has received the email, once again, no response.
4-7-14 Revdex.com Letter received.
In response to the 'Fraud' accusation, our records show a charge of $700.00 on 8-30-13. Mrs. [redacted] was present at time of this charge. There was no fraud committed.
In summary, we are more than happy to work with Mrs. [redacted], we understand it was her mistake giving us the wrong card to charge. We just need her to sign the financial agreement to pay her balance of $1595 for the services already completed.
[redacted]
Office Manager
[redacted] Family Dental
###-###-#### Office
###-###-#### Fax