Gordon Water Systems

The sales representative was informative answered my questions which confirmed I was making the right choice.

Installation day was a breeze. The tech showed me hoe to operate the system and answered my questions.

I will recommend Gordon's to my friends.

I only have praise for the work ethnic and professionalism displayed by Andrew. We had a 30+ year old Kinetic water softener that needed evaluation. Andrew not only tested the system but gave us many options to repair/replace it. Because the existing system had been so reliable we decided to upgrade and replace the existing system. Andrew made the appointment, showed up on time and completed the install in less time then originally estimated. Not only that, but, he completed the install in less space then the original system had taken up. Andrew not only explained the operation of the new system but demonstrated how to change the water filter. We do not regret choosing Gordon Water Systems.

Andrew replaced our 30-year-old 2-tank Kinetico water softening system today, including filter, salt bin, water pipes and connectors. He even rearranged the set up so it takes up less space than the old system. AND a very neat and tidy job! Love it. A very conscientious employee.
Andrew is from the Kalamazoo office, but I couldn't get this site to leave the review there - it just stayed on the Grand Rapids office???

Andrew from Gordon Water Systems - Kalamazoo serviced our Kinetico System and quickly solved our problem. He was knowledgeable in answering our questions, and gave us good advice. And we were serviced within a few days of our call. We are happy customers.

We had a senior service tech come in, evaluate our water softener, was honest and said they could seal a crack, and had it done in a few hours, and at an excellent price. The tech, Tony also was very professional and maintained all current Covid state regulations. He was respectful and let us know when he was on his way.

We had the good fortune of having Andrew resolve our issues with the water softener. We ended up getting a new kinetico which was installed yesterday. He was efficient, helpful, and personable. He is a great asset to your business.

Andrew *** arrived right on time and listened carefully as I described the issues related to our water softener and filter. He dealt directly with these issues and made useful suggestions for making the system more efficient. Moreover, I found him to be an especially pleasant and knowledgeable representative of Gordon Water Systems.

Andrew just left after installing our new water softener. He was polite, knowledgeable, and took the time to ensure I knew how to care for the equipment. We've been Gordon Water customers for almost 20 years and have been very pleased with their service.

Great service from Tony K Nice guy, polite, clean and wore booties. I'd ask for him if I need service on my water softener again.

I would highly recommend Phil M (The Bald Guy) to anyone looking at purchasing a new water system. He was extremely knowledgeable, honest, polite and took the extra time to educate me on preventive maintenance for my 30-year old water softener.

Thanks Phil!

I almost hate to leave a review because it will soon become even MORE difficult to schedule Tony (Kilmek) because he will be in even MORE demand than he is now! I will not let anyone in my home but Tony - he is always there when he says he will be, he will stay until he solves whatever problem we have (and we have BAD water here), he always reminds us of routine maintenance - I just can't say enough. He is polite and professional, always puts his little footies on, talks to me and explains anything I ask about (and I ask lot of questions)! I am unfortunately getting used to people NOT doing their job and NOT caring whether they do or not - TONY IS A DEFINITE EXCEPTION! Thank you Tony!!!! Have no doubt - he is the reason I stay with Gordon Water!!!

Andrew L. was a skilled technician who went the extra mile by helping me to understand how to maintain my soft water system, including how to change filters, what products to purchase, and what to watch for to make sure my drinking water is safe. He was at my home for a "check up" on an old water system, but he made sure I understood how it worked before he left. He was very pleasant and kind. His help was greatly appreciated.

Andrew took care of my issue promptly as well as some other issues with my system I was not aware of and gave me information on how the system works so I can stay on top of maintenance.
Great job!

Ian went above and beyond, not only fixing the initial problem I called about but identifying and correcting other potential issues with the unit settings. He also was very clear about explaining the steps he took and why these were helpful for the system.

Excellent service! Andrew called and gave his estimated arrival time, and then arrived when he said he would. He patiently answered all of my questions about my water system and graciously provided education into how the system operates. His attention to detail and pride in his profession were evidenced in the caliber of service work performed. I could not be happier with Gordon Water Systems and with Andrew in particular!

Andrew L fixed our problem within minutes! Thank you Gordon Water Systems.

Quick install, answered questions, and did a neat and clean job. I badly needed a water softener, and can already tell a difference.

Andrew Lechner went way out of his way to help me make sure that my water softener system was working properly considering I did not even have a appointment with the company. I know that he used part of his lunch hour to help me out. He is a very nice young man.

Andrew and Ian worked as a team installing a reverse osmosis system in our condo today. We were appreciative of their professionalism in problem solving, allowing for our input and patiently answering our many questions. We highly recommend Gordon Water Systems.

Ian was the service tech that installed our new Kinetico soft water system.
Arrived on time, informative about the removal of the old system and the installation of the new system. Knowledgable about this new system, answered our questions, professional and cleaned up after the new system was installed.
We are repeat customers of this company and recommend them for reliable soft water service.