Goodyear Tire & Rubber

As the customer has pointed out on numerous occasions there are other companies (which she has used before) that will provide the service she requires We suggest using one of them if you she does not want to pay the fees we charge Ambler Fireplace has offered to provide service on the unit she requested at an agreed upon price and agreed upon conditions in a phone conversation with her on July 18th After the agreement was sent to the customer as discussed on the phone she subsequently decided to add additional services to the agreement and did not want to honor the agreed upon price during the phone conversation We, as a [redacted] fire dealer will inspect the unit and point out any issues or problems but will not clean chimneys as told to the customer on many occasions as we are not performing that service She has the agreement and it is now up to her if she would like to honor what was discussed and agreed during the phone conversation or utilize the services of a different company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I'm being BLACKMAILED BY AMBER FIREPLACE & PAITO AND MISLEAD ME BY TELLING ME THAT THEY WOULD PROVIDE SERVICE AND ANNUAL MAINTENANCE FOR THE BRANDS THEY SELL AND INSTALL PRIOR TO PURCHASE.I purchase the fireplace insert from Ambler fireplace & Patio on 09/05.17, they told me that they service and do annual maintenance for a fee, which was fine, months later when I called for service I was told repeatly that they don't doservice in my areaAFTER YRS AMBLER FIREPLACE AND PATIO WANTS TO DO A ONE TIME SERVICE OF MY FIREPLACE INSERT ONLY A VISUAL INSPECTION !!! NO PARTS WILL BE REMOVED !!!! INEXCHANGE FOR ME TO DROP ALL COMPLAINTS AGAINST AMBLER FIREPLACE AND PATIO WITH Revdex.com AND [redacted] -FIRE , THIS IS BLACKMAIL AND I DON'T AGREE !I WAS MISLEAD BY AMBLER FIREPLACE AND PATIO PRIOR TO PURCHASE MY FIREPLACE INSERT, THEY TOLD ME THAT THEY DO SERVICE AND DO ANNUAL MAINTENANCE, AND THEY LIED.AMBLER FIREPLACE AND PATIO CLAIMED THAT MY HOME ISN'T SAFE FOR THEIR TECHNICIANS AND ALSO ACCUSED ME SOMETHING ABOUT MY LANGUAGE, YOU COULD HAVE REFUNDED MY MONEY IF MY HOME WASN'T SAFE FOR YOU EMPLOYEES TO ENTER MY HOMEWHY DID YOU ALLOW THEM, I ALREADY SEND YOU PICTURES AS TO THE CONDITION OF MY HOME I CONSIDER THIS DEFAMTION OF CHARACTER AND YOU ARE DISCRIMINATING AGAINST MY ORIGIN MY LANGUAGE !!!!THE PUBLIC WILL BE MADE AWARE OF THE WAY AMBLER FIREPLACE AND PATIO TREATED ME.Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I'm being BLACKMAILED BY AMBER FIREPLACE & PAITO AND  MISLEAD ME BY TELLING ME THAT THEY WOULD PROVIDE SERVICE AND ANNUAL MAINTENANCE FOR THE BRANDS THEY SELL AND INSTALL PRIOR TO PURCHASE.I purchase the fireplace insert from Ambler fireplace & Patio on 09/05.17, they told me that they service and do annual maintenance for a fee, which was fine, 4 months later when I called for service I was told repeatly that they don't doservice in my area. AFTER 4 YRS AMBLER FIREPLACE AND PATIO WANTS TO DO A ONE TIME SERVICE OF MY FIREPLACE INSERT ONLY A VISUAL INSPECTION !!! NO PARTS WILL BE REMOVED !!!! INEXCHANGE FOR ME TO DROP ALL COMPLAINTS AGAINST AMBLER FIREPLACE AND PATIO WITH Revdex.com AND [redacted]-FIRE , THIS IS BLACKMAIL AND I DON'T AGREE !I WAS MISLEAD BY AMBLER FIREPLACE AND PATIO PRIOR TO PURCHASE MY FIREPLACE INSERT, THEY TOLD ME THAT THEY DO SERVICE AND DO ANNUAL MAINTENANCE, AND THEY LIED.AMBLER FIREPLACE AND PATIO CLAIMED THAT MY HOME ISN'T SAFE FOR THEIR TECHNICIANS AND ALSO ACCUSED ME SOMETHING ABOUT MY LANGUAGE, YOU COULD HAVE REFUNDED MY MONEY IF MY HOME WASN'T SAFE FOR YOU EMPLOYEES TO ENTER MY HOME. WHY DID YOU ALLOW THEM, I ALREADY SEND YOU 3 PICTURES AS TO THE CONDITION OF MY HOME.  I CONSIDER THIS DEFAMTION OF CHARACTER AND YOU ARE DISCRIMINATING AGAINST MY ORIGIN MY LANGUAGE !!!!THE PUBLIC WILL BE MADE AWARE OF THE WAY AMBLER FIREPLACE AND PATIO TREATED ME.Regards,
[redacted]

Tell us why here..I purchased a [redacted]-fireplace insert from Ambler Fireplace and patio on 0952013 and it was installed on 102513. I purchased the insert from the owner and he told me THEY SELL THE [redacted]-FIRE INSERT [redacted] THEY INSTALL THEM AND SERVICE THEY DO A YEARLY MAINTENANCE so I bought a...

[redacted]-fireplace insert from Rick Urie the owner of Ambler fireplace and Patio. Five months later I called for service to have the [redacted]-fireplace insert serviced Mike arrived at my home he needed to use my bathroom when Mike came out of the bathroom Mike told me that they DON'T SERVICE THE [redacted]-FIRE INSERT AND THAT THEY ONLY DO INSTALLATION I TOLD MIKE THAT'S NOT WHAT I WAS TOLD 5 MONTHS. MIKE TOLD ME THAT HE'S ON HIS WAY TO ANOTHER JOB AND HE LEFT.Five months after purchasing this unit I tried to contact Rick U[redacted] but he doesn't return calls. I must have called 6 XI contacted [redacted]fire.com ###-###-#### I spoke to Joslin case # [redacted] I was told WHEN THEY SEEL THE UNITS THEY SERVICE THEM.I search [redacted]fire fireplace list for an authorized dealer and they are all out of my area except one [redacted] I called them and they aren't familiar with the insert. I called at least 6 other dealers and they are all far away and nobody wants to travel.The customer is correct in stating that we sell, service, and install [redacted]fire products.  We have been in business since 1968 and have been selling, installing, and servicing [redacted]fire products for almost as long.  We ALWAYS stand behind warranties on everything we sell and will service any product for our customers as long as our technicians feel safe in the environment in which they are working.  Unfortunately in this situation the technicians do not feel safe or comfortable in this customers home due to the past history in the condition of her home, the manner in which she chooses to conduct herself, her language, and demanding nature in blaming employees to fix unrelated items and issues that are totally unrelated to the fireplace.  We regret not being able to service this product, however, the working conditions prohibit us from going back to what we consider to be unsafe work environment that may put our technicians are risk for additional unfounded culpability to her house and unit.

As the customer has pointed out on numerous occasions there are other companies (which she has used before) that will provide the service she requires.  We suggest using one of them if you she does not want to pay the fees we charge.  Ambler Fireplace has offered to provide service on the unit she requested at an agreed upon price and agreed upon conditions in a phone conversation with her on July 18th 2017.  After the agreement was sent to the customer as discussed on the phone she subsequently decided to add additional services to the agreement and did not want to honor the agreed upon price during the phone conversation.  We, as a [redacted]fire dealer will inspect the unit and point out any issues or problems but will not clean chimneys as told to the customer on many occasions as we are not performing that service.  She has the agreement and it is now up to her if she would like to honor what was discussed and agreed during the phone conversation or utilize the services of a different company.