Goodyear Tire Center South Hill

Immediately upon receiving your notice to me dated Oct 26, 2016, I contacted *** *** who was, at the time, out of State
I asked him to explain to me what happenedI was not involved in his most recent visit so I needed to know from his point what happenedFrom my conversations with him, we
discovered that the original work had been done under someone else's nameMy manager, at this time Mr*** was in for the work on Oct 24, 2016, did not realize the original work had been done at our shopHe could not find the original work because he was looking for the history under Mr ***'s nameAfter this call I covered the new information with my manager, Gerry, who immediately called Mr***, to proceed on resolving this matterUltimately, Mr*** and I have agreed to refund Mr*** for the air conditioning service we performed on October 24, 2016, as it was under warrantyThis was satisfactory to resolve this matter by Mr***
Bob S***, Owner
Goodyear Tire Center
Puyallup, WA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]