Goodyear Auto Service Center

Revdex.com, refererence number [redacted] talked to customer about concerns when his next oil change he will come in and we will go over warranties and check his tires and take care of any problems thank you [redacted] goodyear [redacted] **

Revdex.com, scroll 0% 0% white;">refererence number [redacted] talked to customer about concerns when his next oil change he will come in and we will go over warranties and check his tires and take care of any problems thank you [redacted] goodyear [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below NoAt no point did I receive an estimate from the dealership My truck was on the dealership lot for three weeks, so you think I would have been able to get this type of information, but I was not able to get anyone to return my calls Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It took an extremely long time and I won't be returning to Andy Mohr Chevrolet again, but they did end up doing the right thing and taking care of a customer Regards, [redacted] ***

We agreed to pay for the repairs to Mr***'s vehicle, which he serviced at his preferred provider Check Number *** Dated 02/13/Pay to: ** *** Automotive

I spoke to Matthew *** on 6/30/17 about his door issue on his Silverado I offered to check it for him, he said he had it fixed and is no longer concerned about itIssue is closed as far as I knowGoodyear Tire and Rubber Doug *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, the warranty company
covered the cost of replacing the transmission because that was covered by my warranty contract, as are the repairs that are needed now The warranty company is denying the claim because the lift kit, which was on the truck at the time of purchase, was not disclosed to them by Andy Mohr There is a line in the contract that stipulates this, and someone at your dealership failed to let them know If they would have been notified, this work would be covered.The money I had to pay to my mechanic is a small part of this I need the repair work done at no cost to me and my rental vehicle cost reimbursed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No. At no point did I receive an estimate from the dealership.  My truck was on the dealership lot for three weeks, so you think I would have been able to get this type of information, but I was not able to get anyone to return my calls.
Regards,
[redacted]

Revdex.com,  
scroll 0% 0% white;">refererence number  [redacted]   talked to customer about concerns when his next oil change he will come in and we will go over warranties and check his tires and take care of any problems     thank you   [redacted]  goodyear [redacted]

Revdex.com,   refererence number  [redacted]   talked to customer about concerns when his next oil change he will come in and we will go over warranties and check his tires and take care of any problems     thank you   [redacted]  goodyear [redacted]

Did the customer receive an estimate to get the vehicle fixed at our dealership?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  It took an extremely long time and I won't be returning to Andy Mohr Chevrolet again, but they did end up doing the right thing and taking care of a customer.  
Regards,
[redacted]

Review: I had brought my car in for an oil change. I was told I needed 4 new tires because the inside surfaces were worn. After I explained that I had a protection service agreement (warranty) with them, they told me to wait until the next oil change to get new tires as there wasn't enough mileage for the warranty to be effective. Why was it so urgent to get new tires until they were informed about the warranty? Clearly trying to sell someone goods when it benefits them, not for safety reasons.Desired Settlement: Complete replacement of 4 tires at no cost!

Business

Response:

Revdex.com, refererence number [redacted] talked to customer about concerns when his next oil change he will come in and we will go over warranties and check his tires and take care of any problems thank you [redacted] goodyear [redacted]