Goodwin Creek Gardens

Thecustomer ordered plants from us in to be delivered in spring of Usually, to MA, we wait until mid or late May to avoid late frostsPlants are not always ready when we want them to be; in this case the order was shipped out close to our expectations: June 1.The customer is absolutely correct, however, in stating that we did not communicate with her in a timely manner about the status of her orderWe apologize for this lapseThis is our very busiest time of the year, and we did not keep up with our goal of great customer serviceWe will work to provide better service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Thecustomer ordered plants from us in 2014 to be delivered in spring of 2015. Usually, to MA, we wait until mid or late May to avoid late frosts. Plants are not always ready when we want them to be; in this case the order was shipped out close to our expectations: June 1.The customer is absolutely...

correct, however, in stating that we did not communicate with her in a timely manner about the status of her order. We apologize for this lapse. This is our very busiest time of the year, and we did not keep up with our goal of great customer service. We will work to provide better service.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]