Ms***, This is in response to Ms [redacted] ’s complaint The facts are that Ms [redacted] has continually paid late on her account We have always worked with her, and to date, we continue to work with her Her regular payment is $a month However, she has never made a payment in full Most payments we received from her are $or less In April, Ms [redacted] ’s account was in delinquent status where she owed $for the March payment and $for the April payment This information was communicated to Ms [redacted] Ms [redacted] made numerous promises to pay (PTP) After the promises were not kept, and Ms [redacted] was not communicating with us, the vehicle was recovered from herWe understand there was a confrontation between Mr [redacted] and the recovery company However, we do not know the specifics of the situationRegarding the alarm system, the recovery company paid for the repairs of the alarm system It is our understanding the alarm system is in good working orderPlease let me know if further information is needed to dismiss the complaintThank you, ~ [redacted]
Ms***, This is in response to Ms [redacted] ’s complaint The facts are that Ms [redacted] has continually paid late on her account We have always worked with her, and to date, we continue to work with her Her regular payment is $a month However, she has never made a payment in full Most payments we received from her are $or less In April, Ms [redacted] ’s account was in delinquent status where she owed $for the March payment and $for the April payment This information was communicated to Ms [redacted] Ms [redacted] made numerous promises to pay (PTP) After the promises were not kept, and Ms [redacted] was not communicating with us, the vehicle was recovered from herWe understand there was a confrontation between Mr [redacted] and the recovery company However, we do not know the specifics of the situationRegarding the alarm system, the recovery company paid for the repairs of the alarm system It is our understanding the alarm system is in good working orderPlease let me know if further information is needed to dismiss the complaintThank you, ~ [redacted]