Goodman Electric

Better Business...

Bureau                                     ...⇄ 3

January 2014

ID# [redacted]

For your information regarding this compliant, I have talked

to the customer (wife) on at least 3 occasions, explaining what the work was

that we did, how it was done and why.

My service techs also explained to her what the problem was

and how we were going to fix it.  She

understood.   She also understood why we

needed to cut sheet rock.  I also talked

to the customer regarding the 2nd bill which they do not want to

pay.   I explained to her what we did and

why.  She told me her husband did not

want to pay for the 2nd bill.  

I even offered to come over to her house and meet with them to review

the work.  She did not want me to do

so.  I explained to her that the two jobs

were separate…the electrical work was on two different unrelated circuits.   In their complaint they put that we

“refused” to drop the 2nd bill. 

That is not true as I offered to come personally to their house to

explain the work.  If a mistake was made

on our part, I am always willing to correct them and make them good.  It is difficult to satisfy a customer when

they are not willing to allow us the chance to explain what we did.

I called the customers upon receipt of this complaint and I

do have an appointment to go to their house on Tuesday, January 7th

at 5:30 pm to review the work.  I am very

willing to review this with them and possibly drop the 2nd bill, but

they need to understand what work we exactly did and why.  I understand that the general public may not

understand electrical systems.  That is

why my service techs and myself went out or our way to explain how we were

fixing their problem and why.

We will report back to you on the results of our meeting.

January 8th 2014

Met with the customers (both husband and wife) last night at

5:30.   I 

explained the events of how we repaired the circuit.  Upon review of the work performed and talking

with my service man, I told them  that we

would gladly drop the 2nd bill. 

The work performed both times may have been on related circuits.  However, it was verified that the homeowners

had plugged in a space heater which may have caused damage to

outlets/wiring.  They did

understand.  They were happy with the

result of dropping the 2nd bill.

Review: We hired Goodman Electric when our outlets in two rooms stopped working. They spent approximately 3 hours diagnosing the problem in two small rooms with only 8 outlets and charged us for 4.5 hours. They then spent approximately 2 hours the next day with two workers fixing the problem and charged us for 3 hours for each worker. In the process they cut 5 large holes in our drywall which they told us would cost approx. another $500 to fix. We obtained a second opinion from another licensed electrician who was horrified they had cut all the holes in our drywall, and said they could have easily replaced the wire from the attic (Goodman Electric claimed the attic was too small). We paid the $488.19 and fixed the drywall ourselves. Two days after they left when I started to work on patching the drywall I tried to use one of the outlets in the room and discovered it was not working. We called and informed them the job had not been completed and an outlet in the room was still not working. We did not authorize any additional charges, and expected them to stand behind their work. We recently received another bill for $188.61 for another claimed 3 hours of work to replace a wire that goes about two feet from an outlet to a switch. We contacted Goodman Electric and asked them to drop the secondary charges and stand behind their original work and the bill we already paid to fix the outlets in the room. They refused. We are seeking to have the second bill dropped as we feel this was all one job they failed to complete the first time. We also feel we were charged excessively for an electrician who took an inordinate amount of time to fix the problems and caused excessive damage to our home.Desired Settlement: Drop the second billing which was a follow up to the first job we already paid for.

Business

Response:

Revdex.com 3

January 2014

ID# [redacted]

For your information regarding this compliant, I have talked

to the customer (wife) on at least 3 occasions, explaining what the work was

that we did, how it was done and why.

My service techs also explained to her what the problem was

and how we were going to fix it. She

understood. She also understood why we

needed to cut sheet rock. I also talked

to the customer regarding the 2nd bill which they do not want to

pay. I explained to her what we did and

why. She told me her husband did not

want to pay for the 2nd bill.

I even offered to come over to her house and meet with them to review

the work. She did not want me to do

so. I explained to her that the two jobs

were separate…the electrical work was on two different unrelated circuits. In their complaint they put that we

“refused” to drop the 2nd bill.

That is not true as I offered to come personally to their house to

explain the work. If a mistake was made

on our part, I am always willing to correct them and make them good. It is difficult to satisfy a customer when

they are not willing to allow us the chance to explain what we did.

I called the customers upon receipt of this complaint and I

do have an appointment to go to their house on Tuesday, January 7th

at 5:30 pm to review the work. I am very

willing to review this with them and possibly drop the 2nd bill, but

they need to understand what work we exactly did and why. I understand that the general public may not

understand electrical systems. That is

why my service techs and myself went out or our way to explain how we were

fixing their problem and why.

We will report back to you on the results of our meeting.

January 8th 2014

Met with the customers (both husband and wife) last night at

5:30. I

explained the events of how we repaired the circuit. Upon review of the work performed and talking

with my service man, I told them that we

would gladly drop the 2nd bill.

The work performed both times may have been on related circuits. However, it was verified that the homeowners

had plugged in a space heater which may have caused damage to

outlets/wiring. They did

understand. They were happy with the

result of dropping the 2nd bill.