Good2GoCo

Hello, I havent bought in two years, looks like the overflow purchases got out of hand for the business. However, I had great success, I received all the items in great condition, and have never had an issue with any of them. Sorry you are gone.

I placed an order with Good2GoCo on Nov 22 of 2023.
Despite my monthly efforts to contact the company through emails, phone calls and through their own website, I cannot get a response other than a auto generated email asking me to be patient.
I have taken to writing reviews and will be contacting my CC company as well as the suppliers to try to shake the tree a bit.
At this point, 5 months later, I just want my money refunded.

Called credit card company to retreat my money back. Do not believe these website.

Never buying again.

Regular customer for years.
Received email for holiday sale.
Order confirmation with free shipping.
1 MONTH no shipment or contact then G2GCo asks me to pay for shipping, something about rural/remote locations (I'm in Ottawa).
I offer to SPEND more money to make it a better deal for them.
Told I have to call in to change order and even then it might not meet their shipping requirements. This seemed like a hassle.

In summary, I followed G2GCO link to spend money, received an order confirmation listing free shipping, waited a month with no shipment or message from the company, then offered to spend more money.

You could have increased minimum order amount for free shipping, I wouldnt care. I offered to spend more money.

You could have messaged within a month.

You could have just covered the shipping that I have a confirmation email stating is free.

I'll take my business to Amazon.ca

Amazing customer service, talked with Keely delightful and extremely helpful ! Great products,
I have purchased their Alex water filter and tons of freeze dried . So grateful they have this in a one stop shop. Ordered over $1,350 of product! Thank you so very much!

bad experience and poor customer service response. ordered 16june. by aug15, had received nothing, asked for a refund. on 18aug received a notification item had shipped and product received to door by 22aug. unfortunately in the 3 day lag between after asking for a refund, we had purchased with another provider, who had already fulfilled our order. good 2 go has ignored our requests for a refund.

Wishing I read reviews before placing my order with this company. I made my first purchase and it will be my last!
I strive to support Canadian companies but not at the expense of this kind of hassle, inconvenience, and lack of customer service. I am NOT a satisfied customer! They have my money and I have a damaged product!
This is my current experience with a damaged Long Term Storage Food Tin item. I will note: ALL EMAILS WERE SET WITH "HIGH IMPORTANCE". Received my order April 6/22. Contacted them immediately through “contact us” on their website then followed up with an email to attach 4 photos of the damaged item. Got a reply April 7/22 asking for photos of the box it came in so it could be sent to their claims department. I sent the photos of the box on April 8/22. I forwarded that same email on April 12/22 and asked for an update - heard nothing. On April 13/22 I phoned the company. During the phone call, I received excuses how they are so busy and not even answering emails at times. It appeared that my emails from Apr 8 & 12th were not read. I was told my email was going to be sent to the "manager" for a decision in how to handle this; I would likely get 2 options for a resolution but they couldn’t speak more about it. They couldn’t make a resolve, it was up to the manager and I may not get a reply that day…busy, in meetings, whatever. April 20/22, still no response. So, I sent yet another email telling them I want a refund on the damaged item. I was not prepared to accept any kind of discount offer as this item is intended solely for long term storage emergency use. The item is in a damaged state and does not meet my needs as intended. I informed them how disappointed I was with their lack of customer service and how concerned I was that I still had items on that order to be fulfilled and that if received damaged or not received at all, I would have to go through all this aggravation again. I also informed them that for the hassle to be continually contacting the company, the inconvenience for the delay in response/no response because of poor customer service, I will be sharing this on all social media platforms I'm on and every site that I can share my truthful review on.
This should be a QUICK, SIMPLE, HASSLE FREE solution - send me a return mailing label to send the damaged item back and refund my money. This is not rocket science! I doubt I'm the ONLY person who ever had a damaged item in their order. I get it that times are challenging. busy, etc, etc…but those excuses only holds water for so long. There is a very clear problem within their company and quite frankly, it’s not my problem. Yet, they make their problem my problem with their inability to provide customer service. Customers want communication. Customers want service not recycled excuses. Customers want a problem made right in a timely fashion.
It appears that by reviews I’ve been reading and some of the company responses to those reviews, as old as 2 yrs, the company has made little effort to improve their customer service, nor do they value and care about their customers b/c these similar bad experiences are still happening. This company better pull up their socks because people WILL spend their hard earned money on these expensive prepper items somewhere else and I will be encouraging them to do so.

Thanks guys! The unit I ordered showed up very quickly and is a very well built portable filtration system that worked perfectly. I had a question about the filters and you got back to me very quickly. Thanks for the great product line and I will be buying more from you soon!

I ordered a freeze dryer from this company. Right from day one I was pleased with the customer service. I found the people I dealt with to be honest and forthcoming. I understand they were a little back logged for a while. My dryer was late being shipped because they didn't come in when expected. Not their fault - but it would have been nice to have been appraised of the delay. Once it was shipped it was here pronto and in mint condition. Plus the free gift was an added touch. I plan on ordering from them again.

I ordered a $200 emergency ration kit. I tried two meals and they made me physically ill.

Subsequently, they have not responded to either of my emails.

BUYER BEWARE. Save yourself a headache and order somewhere else that actually value thier customers and have customer service. I try to support local when I can but this has been a bad experience. TERRIBLE customer service, or should I say no customer service. I ordered over $2k of things over 8 weeks ago and still hasent shipped and they cant tell me when it will be. I ordered before they posted 4-8 week handling on there website, and still after 8 weeks they say they are backlogged. They never answer the phone or return emails. I called and wrote multiple emails with no respose, then I wrote them saying I was calling my credit card company to file a dispute and low and behold I got an email right back 15 minutes later with a genaric beat around the bush response, not answering my question but just telling me how busy they are and how awesome the product I havent recieved was going to be. They are getting the emails and messages but choose not to reply. I highly recommend NOT shopping here as it will be nothing but problems for you. I wish I would have read the other reviews before ordering as it seems common place. Horrible customer service, no response, havent recieved any product. I am calling and filing a dispute with credit card company to get my money back as it look like I wont be getting my products. As far as I am concerned this is a *** company. Buyer be very aware.

I placed an order with good2go on March 14th 2020 and reciever 1/2 of the order but have reached via email several times inquiring as to when I could expect the other half of my order. Their phones are not answered and no one has gotten back to me at all. The order was approx. $300 to which they have recieved full payment. Very dissatisfied

I ordered a product online and at the time there was not time frame specified for shipping so I assumed it would be sent right away. Confirmation email even stated working on your order. Two weeks later called to inquire about order and was told it could be 6-8 weeks as the product I ordered wasn’t in stock and they where waiting for suppliers.
I asked for a refund and was promptly told no. Was told all sales final. I have not received the product nor do they have it in stock so no sale was ever finalized. At first I was told the website says 6-8 weeks but I argued that it did not say that. The business agreed and went down to 4-6 weeks for shipping but I have a screen shot from the date I ordered and it does not say that on the screen shot. I am looking for a refund as the product has not been shipped nor does the business even have the product to ship. When I purchased the product was not told 4-6 or 6-8 weeks. The email I received made it seem the product would be shipped right away. I am seeking a refund because of this. I was under the impression that the product could not be returned once it was shipped to me and in my possession.