Good2Go Insurance

I have been trying to contact the company for since April. I made my feb payment And then was given the option to not pay March t
Due to the covid, but that my payment will be due for April. I have been trying to call the company since my payment was due to make a payment. I finally got through to someone beginning of April to make a payment and she stated that they can’t take payment Over the phone because the system was down. I told her my payment is due and I don’t want my policy to be cancelled she stated for me to check back in a week. I’ve been checking back and calling and emailing since then and no one had called me back or emailed me back. I sent emails requesting my policy be cancelled immediately due to the company going ghost on me. I can’t take the chance that my policy is not active because I have had a hard time to contact them. I want to cancel policy 8521900 immediately.

My complaint with Good 2 go auto insurance is that for them to be a reputable business they are very negligent and lack the proper customer service. They have had an unexpected cyber attack dated back April 19, 2020. They should have notified all customers my mail stating the situation as a customer who drives and relies on having insurance which is mandatory. Policy’s have been expired payments can’t be made and accidents have happened in which insurance claims can’t be filed. I feel that as a business they should have been notifying customers on what to do since their system has been downed for the past three weeks. This is very negligent on their behalf for not doing the proper notifications to all customers via mail. We have the right to know what steps to take involving the above mentioned.

My wife was recently in an accident at the fault of a driver under this insurance companies policy. We have left more voicemails than had conversations with this company since the beginning of this ordeal.
Most recently, our car was declared totaled. Aside from their practice of getting their clients out of having any accountability for the problems they cause, they have been horrible to try to get in contact with or clarify information. They have a max payout of $5,000 under this cheap policy. This meets the value of the car, but does not include the $750 we had to pay for a rental, a days work of missed wages, or other expenses that we had at the fault of their client. We had the rental for just over 3 weeks because this company was impossible to communicate with. In one of the rare conversations that my wife was able to have with the agency, they made us aware that they would not be taking the car from us, that is was ours to keep. Because that was what we were told, we paid the over $500 (roughly $530) in fees that accrued while the vehicle was in the inspecting mechanics care so that we would not incur further fees while waiting for an answer from this company. A few days later (date marked Feb 13), we received a letter from the company stating that they wanted us to send our title and keys for the car to them and to send them contact information for the lien holder so they could pay off our remaining balance on our loan. This, of course, means that they are not allowing us to keep the vehicle. Had we known we were not keeping the vehicle, we would not have paid the mechanics fees to retrieve it from their property. Since the date of receipt of the letter (roughly Feb 15) my wife has left 27 voicemails trying to get clarification on this issue, with no success and no return call. Their customer service has been nothing short of pathetic. They specialize in getting their clients out of trouble with no accountability and in turn screwing over the victims of their clients reckless actions.

I was involved in a car accident with one of the driver that’s insured with their company. The driver was at fault so my car was totaled and the insurance company pick it up and never gave me a quote for the value of my car and stop paying for the rental car they gave me without even notifying me. I been calling for several days trying to speak to someone and get a quote about my car and nobody seems to help or even answer the phone.

I received an email from my car insurance on 2/25/2020 stating "Good Morning,Please be advised, we were able to find the other driver’s insurance carrier. Below is the carrier’s contact information.
*** Insurance Co, Policy # ***, Claim # ***, Adjuster ***, Phone # ", I contacted *** on 2/25/2020 same day when I received that email. As of yet I have not received a phone call. I also emailed them at "[email protected]" no one is acknowledging my concerns. Its been quite some time now *(11/26/19) that my vehicle been damage and will like for to be fix. Police report was made and the new neighbor hit my car. My neighbor told me they will call their insurance and every time I see them they say they not answering or they closed. I just want my vehicle fixed. Good2go the insurance company they have and this is by the worse insurance company to get a hold of someone. My insurance company stated they spoke to *** 3/5/2020 asking for my information, which remind you I have them when I left a message as well emailed them. I emailed 2/26/20 stating "I called yesterday (2/25/20) regards my claim to see when would be the date an adjuster will be out to report the damages for repair? My insurance reached out to you on this matter, we also have a police report on file .Please advise. Then I emailed today " 3rd Request - Claim # 2020-5260; I'm baffled on how no one called me yet regarding a claim that needs attention. My adjuster of my insurance company stated *** nor *** have not yet returned my call. Can someone shows some compassion on this matter that should of been resolved by now. Even the customer service portion is not reliable of answering the phone. I left my cell phone and emailed them on my email. So no reason on why they have not reached out by now. For my vehicle to be a 2004 Mercury Sable I just hit 100k miles. I treat my car nice and this the only vehicle I have to take myself to work and my two daughter places.

I have been paying full coverage on my vehicle for 6 months I got into a accident slipping on ice, I have full coverage on the vehicle the insurance company was suppose to pay for my total loss which they did but they said I owe $3400 more because my rugs was heavily soiled which was a lie and even so juice or anything could have spilled during the accident and they also claim I signed a contract for $11,000 which where is the contract do they said they only paid $7,712.79 and I still owe them so now the bank I went through saying I owe them for a vehicle I no longer have they want me to cancel the warranty and that will take $2000 off and fight about the soiled rug situation

My car was purposely hit by a person who uses this insurance company. They have not been returning my calls, and there is no direct number to talk to someone from this office. I called the number that was given, and they gave me an extension, I have left several calls, and still have not spoken to the claim rep. The claim called me a few days after I filed the claim, but it went straight to my voicemail, and I called back as soon as I saw the miss call come up on my phone. I was left a voicemail stating that they were going to send me a check that was way under the amount of my damages, and I have not talked to anyone from this office yet. I called the toll free number over and over. I was told to contact her boss, and I left several messages with him, and no returned call from him. I was told to contact his boss, and no returned call from her either. So, that has been three people who I have tried to contact regarding the auto accident from this company, and they haven’t gotten back to me yet, and it has been 2 weeks, and a day. I pray that no one else get in an accident with anyone that has Omni insurance or good 2 go insurance because you will not be good to go. They are very unprofessional, and seems to scam people out of there damages that deserves to be fixed.