Good2Go Insurance, Inc. (all locations)

Terrilble customer service. Don't waist your time

After seeing Good 2 Go's Insurance ad on television, I called because they promised lower insurance rates. When I called, I was transferred to another agency. The sales person was personable and very enthusiastic, but the quote I received was the same price as other quotes I received from other agencies. Not as advertised at all.

Complete waste of time. Good2Go website asked me who my current insurer is. Then after spending over 10 minutes filling out the online forms, they sent me to MY CURRENT INSURER! What good did all that do? NONE! Why send me to an insurer I'm already with? Don't waste your time. You don't know you're getting screwed until after you've submitted all your information!

I had a policy with them on my car that I decided to sell and purchase a new vehicle. The new vehicle I purchased happened to be a vehicle that they could not insure. I had a month left on my original policy and after me talking to them, they allowed me to insure the new vehicle for the remaining month, but told me that I would need to find a new company, as the policy will not be able to renew. Fast forward a few months later, I receive a new insurance card in the mail from good2go (strange they told me I could not renew). I immediately called customer service to cancel the policy. A month or so later I receive a collections notice that my good2go account is now in collections. After months of going back and forth with numerous agents, my account is still in collections and things I was told I can do by the agents over the phone, have been lies. Not to mention it takes hours just to get a hold of an agent over the phone. Worst business I have ever dealt with and DO NOT recommend them to anyone!

I was side swiped by a customer of good to go or Omni in September. Luckily I have USAA and they had my car repaired. I'm now trying to speak with a injury adjuster and was told I would be called back within 2 days. It's now been 2 weeks. I finally got a call yesterday at work and I asked if he could call back in 2 minutes and I would be able to talk when I finished with my customer. The person hung up without saying anything and never called back. I've come to the conclusion it will be impossible to resolve my issue unless I get an attorney which I really don't want to do. All I ask for is a little effort to call me back and discuss the accident and resolve the issues I've had and discuss my lost wages and medical. I'm baffled how a company can treat someone who was injured by one of their customers worse than Comcast can treat a customer.

This company is ridiculous. I bought a new car and went with a different insurance company. I have been trying to get customer service on the phone for over a week to cancel a policy, longest time I have sat on hold without talking to anyone....54 minutes! I would hate to know I was in a car accident and they had to handle a claim for me.

This company is absolutely terrible!!! they just sent me a letter stating I was in collections... I don't even have insurance with them any more. Can not find a fax number. so unprofessional...terrible company

Run from Good 2 Go!
My daughter was in an accident with an insured customer of Good 2 Go on 6/1/17. There was less than $2k damage. It is now 9/10/17 and she still does not have her car yet because the adjuster has not released the funds to the repair shop. We have called the claims person and his manager NUMEROUS times and can rarely get an actual person and when we do, we get nothing but runaround. We have been paying for a rental car out of pocket for over 3 months and they have yet to issue a check!! This place needs to be put out of business! I have never had this bad of an experience with a company in my life. We are about to sue them so we can get her car and reimbursed for the rental car. Beyond angry!