After reviewing Mrs. [redacted]'s complaint , we found that the payoff check was not received until 10/1 and the payoff quote (which included the GPS charge when given) was only good through 9/9. The date of 9/9 was a 10 day payoff from the date Mrs. [redacted] requested it....
The delay in the payoff (from [redacted]) is what has led to the misunderstanding. Had [redacted] paid off the account pursuant to the 10 day payoff given there would have been no dispute in the amount paid off. In a good faith effort to resolve the issue, we gave her a call and we were able to settle the complaint by refunding the $102.00 charge for the GPS. The amount of $40.85 will be applied to payoff, as it was higher than the initial 10 day payoff. The difference of $61.15 will be refunded to Mrs. [redacted] in the form of a check to be sent via US mail on 10/08/2015. Thank you for the opportunity to resolve this issue. Again we doapologize for any inconvenience.
In response to complaint filed by [redacted] dated 6/10/16, the following response is submitted: We have reviewed our records and interactions with Mr. [redacted] and have found at no time have any of our employees conducted themselves in a unprofessional manner. In most...
interactions with Mr. [redacted], he has been aggressive with our representatives and has stated that he is not going to deal with our company or we must not know who he is. He has advised us that he will record all conversations, and will set up any employee who contacts him to violate FDCPA and sue us. Due to Mr. [redacted]'s actions and requests, we will consider his account as a cease and desist and will have no contact with him in regards to his account. Our company will reserve the right to act accordingly per his contract and within law, due to any late or missed payments made by Mr. [redacted]. We ask that Mr. [redacted] review his contract, follows the agreed payment structure per his contract and any contact from Mr. [redacted] going forward should be in writing to our company due to his recent request and indication that of setting up employees to be sued. Thank you, Chris Minns Director Loan Servicing (ANFS Inc) Direct: [redacted] Fax: 602-345-8039
After reviewing Mrs. [redacted]'s complaint , we found that the payoff check was not received until 10/1 and the payoff quote (which included the GPS charge when given) was only good through 9/9. The date of 9/9 was a 10 day payoff from the date Mrs. [redacted] requested it....
The delay in the payoff (from [redacted]) is what has led to the misunderstanding. Had [redacted] paid off the account pursuant to the 10 day payoff given there would have been no dispute in the amount paid off. In a good faith effort to resolve the issue, we gave her a call and we were able to settle the complaint by refunding the $102.00 charge for the GPS. The amount of $40.85 will be applied to payoff, as it was higher than the initial 10 day payoff. The difference of $61.15 will be refunded to Mrs. [redacted] in the form of a check to be sent via US mail on 10/08/2015. Thank you for the opportunity to resolve this issue. Again we doapologize for any inconvenience.
In response to complaint filed by [redacted] dated 6/10/16, the following response is submitted: We have reviewed our records and interactions with Mr. [redacted] and have found at no time have any of our employees conducted themselves in a unprofessional manner. In most...
interactions with Mr. [redacted], he has been aggressive with our representatives and has stated that he is not going to deal with our company or we must not know who he is. He has advised us that he will record all conversations, and will set up any employee who contacts him to violate FDCPA and sue us. Due to Mr. [redacted]'s actions and requests, we will consider his account as a cease and desist and will have no contact with him in regards to his account. Our company will reserve the right to act accordingly per his contract and within law, due to any late or missed payments made by Mr. [redacted]. We ask that Mr. [redacted] review his contract, follows the agreed payment structure per his contract and any contact from Mr. [redacted] going forward should be in writing to our company due to his recent request and indication that of setting up employees to be sued. Thank you, Chris Minns Director Loan Servicing (ANFS Inc) Direct: [redacted] Fax: 602-345-8039