Good-Doggie Boutique

Hello,We will issue the full refund requestedWe were distracted with the passing of our older dog who had been sick with lymphomaWe had a return authorization number issued to send to Sergiy the day before we had to put her downWe should have gotten back to him with that right awayWe will
mail the refund to him tomorrow.Thank you,*** ***Good-Doggie.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: I ordered dog bones from this company on May 11. I have yet to receive them. I e-mailed them after several phone calls went unanswered. The sent me an e-mail apologizing. In June. they said they would refund my money and send to bones anyway. Still no bones. The charged my paypal account $15. 75. I want a refund. Forget the bones as they were birthday bones and the dogs birthdays have passsed.Desired Settlement: I want my account refunded.

Business

Response:

Hello,

Review: Merchant sent wrong size item. On the top of that it took over a month to receive the item. My multiple emails were never answered and I was unable to get anybody on the phone either after numerous attempts. Yet their website is still up and running. Since I was unable to replace my item for the correct size, I successfully purchased a similar item via Amazon. I'd like to return their item for a full refund now.

OrderID 1796

Invoice Number: 1796

Customer ID: 212

ThanksDesired Settlement: Full refund including shipping charge.

Business

Response:

Hello,We will issue the full refund requested. We were distracted with the passing of our older dog who had been sick with lymphoma. We had a return authorization number issued to send to Sergiy the day before we had to put her down. We should have gotten back to him with that right away. We will mail the refund to him tomorrow.Thank you,[redacted]Good-Doggie.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,