Good Chevrolet

To whom it may concern,Mr [redacted] came in 04/30/to purchase one of our used vehicles he said he was approved with BECU or quoted him at 3.29% the customer had no documents to prove said quote and there was changes made the quote was for supposedly months which the customer changed to months which affects percentages also no one at BECU corresponding percentages had no record of a callSo at months contract he was approved for 7.00% which we worked very hard to get him down to percent which brought his payments to what he wantedWe had to change from BECU to GTFA-credit union to get the lowest rate.ThanksBob M [redacted] Good Chevrolet Inc

Good Morning [redacted] , We have a written policy and disclaimer on our website that states the following and is included on each and every new vehicle we have listed on the internet, including the Chevrolet Camaro that is in question from Mr [redacted] [redacted] Price is after $5,Good Chevrolet Discount Price is for purchase only, lease prices may varyPRICING IS FOR WASHINGTON RESIDENTS ONLYPrice includes: $1,- General Motors Consumer Cash ProgramExp01/ Thank you Jeff F [redacted] Good Chevolet 425-235-

Complaint: [redacted] I am rejecting this response because:First of all, it hasn't been two yearsSecond of all I've been trying to deal with these people for almost the entire time, since November if last year, when my car was involved in an accident, and they found all of the shoddy repair work done, and informed me that it had been involved in a previous, undisclosed accidentI was denied any form of diminished value claim because in their opinion, a previous rental and a previous damaged vehicle doesn't qualify None of which was discussed, by their own admission when I spoke to them on the phoneThey simply informed me that maybe the Carfax didn't reflect it because it was so new to their lot,which I can prove they had has for almost months peoplThey are hiding something, and this vehicle should never have been sold as if it were pristine, at pristine pricing Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They have not addressed my original complaintIt has been over and a half months since we purchased the car and over weeks since we cancelled the maintenance contract and the GAP insuranceI was originally told it might take up to weeks to get my refundSeveral weeks ago I was told that it would be sent out that ThursdayEvery time I call I am told that they will look into it and get back to me and nothing happensToday they asked me to email copies of the forms we signed weeks ago cancelling the policiesThey should have the originals of these forms! Now they are responding to my complaint by saying that they need an explanation and that they have just talked to meWhat kind of response is that? I have been talking to them for weeks and they keep saying that they will do something but they don't and I still don't have my refund I would like Good Chevrolet to respond directly to my original complaint including the specific remedies requested therein Furthermore, I am disappointed in the Revdex.com for merely forwarding a response that in no way addresses the original complaintDo you even read this stuff?Sincerely, [redacted] ***

It has come to my attention that [redacted] has filed a complaint against us, which surprises me, as they came back in the next day and bought the truck We have the legal disclaimers on all of our vehicles, which clearly states that customer must verify options, just like every other car dealership With an million dollar inventory, obviously there are times where something gets either left out, or listed as on the vehicle and it does not have it Every customer has the right to refuse to buy it, and we always correct it when a mistake is made This was made clear to the customer, and after they bought the truck in question, we thought the matter was solved Listed below is the disclaimer on all used vehicles DEALER DISCLAIMER: All vehicles are one of eachAll PreOwned or Certified vehicles are UsedA dealer documentary service fee of up to $may be added to the sale price or capitalized costAll offers expire on close of business the day subject content is removed from website, and all financing is subject to credit approvalPrices exclude tax, title, and licenseAll transactions are negotiable including price, trade allowance, interest rate ( of which the dealer may retain a portion ), term, and documentary service feeAny agreement is subject to execution of contract documentsIt is the customer's responsibility to verify the existence of condition of any equipment listed We cannot install the bed liner, as we did make a transaction in good faith, Michael N [redacted] Sales Manager/ Good Chev [redacted]

we are working with the customer to replace seals.ThanksBob M***

Hello,
My complaint #*** was resolved by the car dealership shortly after I filed my complaint with the Revdex.comI’d like to report that it’s resolvedAttached is a copy of my filed complaint, which can be nullified or closed if still possible
Thank you,
*** ***

Complaint: ***
I am rejecting this response because:The business is not willing to accept any form of responsibility. I would like Revdex.com to step in and make a decision
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I have not been provided the specific federal or state laws that prevent Good Chevrolet Inc., which is a licensed Washington state auto dealership from selling a vehicle to an out of state resident when the dealership advertised the vehicle nationally over the internetI offered to purchase the vehicle as a cash deal with no trade in and pay for shipping it to New Jersey by a licensed carrier in order to properly title it and pay sales tax to New Jersey where I liveThe dealership is discriminating by using the language in its national internet advertisement that Pricing Is For Washington Residents OnlyThey have prevented me from purchasing this vehicle which is a restraint of interstate trade. Sincerely,*** ***

All the paperwork is being sent in today, we just talk to the customer and let him know.ThanksBob M*** Good Chev

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response...

because:First of all, it hasn't been two years. Second of all I've been trying to deal with these people for almost the entire time, since November if last year, when my car was involved in an accident, and they found all of the shoddy repair work done, and informed me that it had been involved in a previous, undisclosed accident. I was denied any form of diminished value claim because in their opinion, a previous rental and a previous damaged vehicle doesn't qualify . None of which was discussed, by their own admission when I spoke to them on the phone. They simply informed me that maybe the Carfax didn't reflect it because it was so new to their lot, , which I can prove they had has for almost 9 months peopl. They are hiding something, and this vehicle should never have been sold as if it were pristine, at pristine pricing. 
Sincerely,
[redacted]

Good Chevrolet is a family owned dealership located in the Puget Sound area, committed to customer service. We are writing this in response to a complaint filed with the Revdex.com. We appreciate the assistance of the Revdex.com in giving us the...

opportunity to respond and, hopefully, to achieve a resolution of this consumer's concerns.
 
     We did not and would not encourage a consumer to provide false information in a loan application. We did not learn that the consumer lost either of his jobs until months after he purchased the vehicle. At that time, we learned that he lost both of his jobs and we attempted to work with him and offered him a resolution, despite no obligation to do so. The consumer rejected our efforts to assist him.
 
     We remain willing to work with this consumer if he will commit to working with us in a professional and appropriate manner.
 
Thank you again.
Jeff F[redacted]
Internet Sales Manager
Good Chevrolet
425-235-2000 ext [redacted]

It has come to my attention that [redacted] has filed a complaint against us, which surprises me, as they came back in the next day and bought the truck.
 
We have the legal disclaimers on all of our vehicles, which clearly states that customer must verify options, just like every other car...

dealership.  With an 11 million dollar inventory, obviously there are times where something gets either left out, or listed as on the vehicle and it does not have it.  Every customer has the right to refuse to buy it, and we always correct it when a mistake is made.  This was made clear to the customer, and after they bought the truck in question, we thought the matter was solved.  Listed below is the disclaimer on all used vehicles.
 
DEALER DISCLAIMER: All vehicles are one of each. All PreOwned or Certified vehicles are Used. A dealer documentary service fee of up to $150 may be added to the sale price or capitalized cost. All offers expire on close of business the day subject content is removed from website, and all financing is subject to credit approval. Prices exclude tax, title, and license. All transactions are negotiable including price, trade allowance, interest rate ( of which the dealer may retain a portion ), term, and documentary service fee. Any agreement is subject to execution of contract documents. It is the customer's responsibility to verify the existence of condition of any equipment listed.
 
We cannot install the bed liner, as we did make a transaction in good faith,
 
Michael N[redacted]
Sales Manager/ Good Chev
[redacted]

.I'm sorry but, the vehicle was sold in good faith this is a used vehicle and can have minor repairs that we don't know about.I sent you the copies of the paperwork at the time of our purchase.No further action will be taken.Thanks

To whom it may concern,Mr. [redacted] [redacted] came in 04/30/2017 to purchase one of our used vehicles he said he was approved with BECU or quoted him at 3.29% the customer had no documents to prove said quote and there was changes made the quote was for supposedly 72 months which the customer...

changed to 84 months which affects percentages also no one at BECU corresponding percentages had no record of a call. So at 84 months contract he was approved for 7.00% which we worked very hard to get him down to 5.99 percent which brought his payments to what he wanted. We had to change from BECU to GTFA-credit union to get the lowest rate.ThanksBob M[redacted] Good Chevrolet Inc.

.I sent copies of the Carfax when we purchased the vehicle and I also sent a copy of the as is sticker  signed by the customer, after two years there's nothing I can do and we definitely don't owe any money to the customer.Thanks

Good Morning [redacted],
We have a written policy and disclaimer on our website that states the following and is included on each and every new vehicle we have listed on the internet, including the 2015 Chevrolet Camaro that is in question from Mr. [redacted].
 * Price is after $5,373 Good...

Chevrolet Discount Price is for purchase only, lease prices may vary. PRICING IS FOR WASHINGTON RESIDENTS ONLY. Price includes: $1,500 - General Motors Consumer Cash Program. Exp. 01/04.
 
Thank you
Jeff F[redacted]
Good Chevolet
425-235-2000

Complaint: [redacted]I am rejecting this response because: They have not addressed my original complaint. It has been over 2 and a half months since we purchased the car and over 8 weeks...

since we cancelled the maintenance contract and the GAP insurance. I was originally told it might take up to 4 weeks to get my refund. Several weeks ago I was told that it would be sent out that Thursday. Every time I call I am told that they will look into it and get back to me and nothing happens. Today they asked me to email copies of the forms we signed 8 weeks ago cancelling the policies. They should have the originals of these forms!
Now they are responding to my complaint by saying that they need an explanation and that they have just talked to me. What kind of response is that? I have been talking to them for 8 weeks and they keep saying that they will do something but they don't and I still don't have my refund.
I would like Good Chevrolet to respond directly to my original complaint including the specific remedies requested therein.
Furthermore, I am disappointed in the Revdex.com for merely forwarding a response that in no way addresses the original complaint. Do you even read this stuff?Sincerely,[redacted]

I apologize for the inconvenience.I called the finance company lender and the checks have been received and processed.Our whole staffing in the accounting office has been changed that didn't help.Like I said I'm very sorry.Thanks