Complaint: [redacted]
I am rejecting this response because:
TO THE EXTENT THAT MR. [redacted] INTENDS TO SEND ME A CHECK. HOWEVER, UNTIL THE CHECK IS RECEIVED, I WOULD LIKE THIS COMPLAINT TO REMAIN OPEN.In response to Mr. [redacted]' statement provided to the Revdex.com, of course we are not 110% satisfied with the work, be we do expect to be 100% satisfied with anyone we pay do to work for us.We had plenty of time for Mr. [redacted] to come by the house. He never bothered to come by and look to see what the problem was! Ever! He was supposed to show up on at least 2 occasions to see what we were unhappy with and he did not bother to do so or communicate that he wasn’t even going to show up. Frankly, I’m appalled at the lack of professionalism and communication that Mr. [redacted] has exhibited. Please refer to my complaint for what truthfully occurred.No, I never called Mr. [redacted] on the date that he asked me to call him. Instead, I chose to TEXT him so I could have PROOF of the conversations, which I will be happy to provide to the Revdex.com. He told me to let him know when I was on my way home. At 5:20 that day, I sent him a text and let him know we were home. I did not hear from Mr. [redacted] until 10:05 p.m. At 10:05 pm (in response to my TEXT) he asked if he could give us another coat (which we did not want because that was not the problem, the problem was the buffering circles underneath the varnish) or asked how much of a discount we wanted. I asked him for 15% off.This text at 10:05 pm is what started the conversation of the discount. Clearly, Mr. [redacted] had NO intention of coming by our house after 5 that day to give us money in person. At that time, we had not even started to discuss a discount!!!!! I’ll be happy to accept a check from Mr. [redacted] for the 15%. He says that he will be mailing a check this week. I will let the Revdex.com know whether I receive that check or not. Until then, I’d like this case to remain open and will be more than happy to share all communication with Mr. [redacted] proving that we have been more than reasonable and that Mr. [redacted] needs to re-evaluate how he does business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The first email that I received regarding this matter was on July 10, 2016. By July 16 I had responded but at that time and several weeks after I had been working out of town and had communicated via email that I was aware of his concerns regarding the flooring and had every intention to...
go out and assess the problem. I did go out as he states in his complaint and I explained to him after assessing the flooring that the problem was not due to poor installation as he states his two flooring experts have stated and I am requesting to speak to these 2 experts or see their recommendations in writing since I myself have witnessed that their is a large amount of moisture since I did go under the house to assess for moisture. I had informed him previously prior to installation that he needed to put more ventilation under the house. He assured me he would do so. So when I went out to the house to assess the problem I noticed he had not fixed the ventilation issue and again I explained to him that the issue could be due to the ventilation issues and also his home needed to be leveled. His beams are bowing and this is due to pressure on the ends of the house where it is falling and needs the leveling. This flooring is vinyl therefore buckling of flooring is not possible. Separation would be an issue which in the pictures attached show separation at the part of the house where the house is falling down and again that has to do with leveling not poor installation. He at one point asked me if it was possible to just fix the problem for now so that he can sell the house. Once I had explained to him the possible reasons for the issue he did not agree. At that point he stated to me you don't know what you're talking about and even made a comment that I should not be doing floors. I have been in this line of business for 16 years and have seen many floors with different issues. This issue is not due to poor installation. He began to use foul language while I was inside his home he went as far as to tell me I was a "[redacted])"when he said that I proceeded to walk out he asked where I was going and I told him outside I'm done here. I was accompanied by a worker who witnessed everything that was said and all that was explain to Mr. [redacted]. Myself and my worker continue to walk out and Mr. [redacted] followed us all the way out to my truck and the entire time continued to use foul language and was raising his voice I did not use any foul language until I was fed up and was treated enough that I needed to say something so that he would back off so that I could get in my truck. My last words to him were " bottom line you need to level that hous and I will help you as much as I can "his words to me were "[redacted] , you don't know what you are talking about." I knew right away that this was going to be an issue so I myself called the Revdex.com to report my issues with this customer and spoke with [redacted] whom stated she could take the report but we would need to wait and see if the customer proceeded with a complaint. I explained to her that I had to call and get some advise and guidance on what to do to handle this matter. My final point is that He voided the warranty when he failed to have the ventilation as instructed. His professional opinions that I have witnessed in the past when we were working there was that of his personal friends and not professional installers. And finally not one certified letter notification has been sent to me but I am willing to pay to get certified leveling companies to go out and assess the home to prove that the home issues are due to the level and ventilation not installation. If I do so and the outcome is as I have stated then I will need to be reimbursed by the customer for the fees and time that I have had to spend addressing the issue.
Complaint: [redacted]
I am rejecting this response because:
TO THE EXTENT THAT MR. [redacted] INTENDS TO SEND ME A CHECK. HOWEVER, UNTIL THE CHECK IS RECEIVED, I WOULD LIKE THIS COMPLAINT TO REMAIN OPEN.In response to Mr. [redacted]' statement provided to the Revdex.com, of course we are not 110% satisfied with the work, be we do expect to be 100% satisfied with anyone we pay do to work for us.We had plenty of time for Mr. [redacted] to come by the house. He never bothered to come by and look to see what the problem was! Ever! He was supposed to show up on at least 2 occasions to see what we were unhappy with and he did not bother to do so or communicate that he wasn’t even going to show up. Frankly, I’m appalled at the lack of professionalism and communication that Mr. [redacted] has exhibited. Please refer to my complaint for what truthfully occurred.No, I never called Mr. [redacted] on the date that he asked me to call him. Instead, I chose to TEXT him so I could have PROOF of the conversations, which I will be happy to provide to the Revdex.com. He told me to let him know when I was on my way home. At 5:20 that day, I sent him a text and let him know we were home. I did not hear from Mr. [redacted] until 10:05 p.m. At 10:05 pm (in response to my TEXT) he asked if he could give us another coat (which we did not want because that was not the problem, the problem was the buffering circles underneath the varnish) or asked how much of a discount we wanted. I asked him for 15% off.This text at 10:05 pm is what started the conversation of the discount. Clearly, Mr. [redacted] had NO intention of coming by our house after 5 that day to give us money in person. At that time, we had not even started to discuss a discount!!!!! I’ll be happy to accept a check from Mr. [redacted] for the 15%. He says that he will be mailing a check this week. I will let the Revdex.com know whether I receive that check or not. Until then, I’d like this case to remain open and will be more than happy to share all communication with Mr. [redacted] proving that we have been more than reasonable and that Mr. [redacted] needs to re-evaluate how he does business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The first email that I received regarding this matter was on July 10, 2016. By July 16 I had responded but at that time and several weeks after I had been working out of town and had communicated via email that I was aware of his concerns regarding the flooring and had every intention to...
go out and assess the problem. I did go out as he states in his complaint and I explained to him after assessing the flooring that the problem was not due to poor installation as he states his two flooring experts have stated and I am requesting to speak to these 2 experts or see their recommendations in writing since I myself have witnessed that their is a large amount of moisture since I did go under the house to assess for moisture. I had informed him previously prior to installation that he needed to put more ventilation under the house. He assured me he would do so. So when I went out to the house to assess the problem I noticed he had not fixed the ventilation issue and again I explained to him that the issue could be due to the ventilation issues and also his home needed to be leveled. His beams are bowing and this is due to pressure on the ends of the house where it is falling and needs the leveling. This flooring is vinyl therefore buckling of flooring is not possible. Separation would be an issue which in the pictures attached show separation at the part of the house where the house is falling down and again that has to do with leveling not poor installation. He at one point asked me if it was possible to just fix the problem for now so that he can sell the house. Once I had explained to him the possible reasons for the issue he did not agree. At that point he stated to me you don't know what you're talking about and even made a comment that I should not be doing floors. I have been in this line of business for 16 years and have seen many floors with different issues. This issue is not due to poor installation. He began to use foul language while I was inside his home he went as far as to tell me I was a "[redacted])"when he said that I proceeded to walk out he asked where I was going and I told him outside I'm done here. I was accompanied by a worker who witnessed everything that was said and all that was explain to Mr. [redacted]. Myself and my worker continue to walk out and Mr. [redacted] followed us all the way out to my truck and the entire time continued to use foul language and was raising his voice I did not use any foul language until I was fed up and was treated enough that I needed to say something so that he would back off so that I could get in my truck. My last words to him were " bottom line you need to level that hous and I will help you as much as I can "his words to me were "[redacted] , you don't know what you are talking about." I knew right away that this was going to be an issue so I myself called the Revdex.com to report my issues with this customer and spoke with [redacted] whom stated she could take the report but we would need to wait and see if the customer proceeded with a complaint. I explained to her that I had to call and get some advise and guidance on what to do to handle this matter. My final point is that He voided the warranty when he failed to have the ventilation as instructed. His professional opinions that I have witnessed in the past when we were working there was that of his personal friends and not professional installers. And finally not one certified letter notification has been sent to me but I am willing to pay to get certified leveling companies to go out and assess the home to prove that the home issues are due to the level and ventilation not installation. If I do so and the outcome is as I have stated then I will need to be reimbursed by the customer for the fees and time that I have had to spend addressing the issue.