Gold's Gym Redmond

On Sunday (9/24/2019), I went swimming around 10am and left around 11am. As soon as I got home, I realize I left my swimsuit at one of the changing rooms by the pool. I called the front desk (about 11:30). The lady answered my phone was very helpful, she picked up my swimsuit and put my name on it. I told her I will pick it up in the afternoon or the next day. Monday evening at the front desk, I was told there was no found item for me. They said all loss and found items possibly went to donation. I explained the item has my name on it. I left my name and phone number hoping someone could find it for me.
I did not get any phone calls.
I can not accept the explanation that you donate lost/found item on the same day you found it, needless to say with the owner's name on it.
I am l***ing forward to a better explanation from the management. so I emailed gym manager Wayne C. C.
Here is what Wayne C. C's last email to me:
"Thank you for the email. As I explained in previous emails 425 Fitness is not responsible for lost or stolen items. This is posted throughout the club and on your membership agreement. I hope you enjoy your future visits to the club. "

This is not acceptable. My swimsuit was not a lost or stolen item. It was an item with my name on it at the front desk waiting for pickup.

My husband and I have been members of Gold's Gym for years now. Our gym was recently converted into ***. We had never had trouble with billing issues or being able to resolve any billing issues with the club before. I became pregnant in February of 2019 and went into the gym to put my membership on hold for the duration of the pregnancy for health reasons. I was told by the staff that it would be taken care of. Then, about 6-7 months later, we received a notice from collections that we owed for all this time. I called the collections agency and they told me I had to resolve this at the club, so I went in to the club and was told to e-mail the manager. I did, he said he would look into it and call me back. He did not call me back until 4 days after he said he would, I learned that he called me because my husband had gone in to work out and asked them about it. The manager proceeded to lie to my husband and tell him that I was not returning his phone calls. They then added $60 to our already outstanding bill for the time that we had been working on this with the club because they said I was still not on hold. We then tried to cancel and they said we had to pay for another 30 days because we had to go through the billing company, so that would add on another $100. These are predatory practices and unacceptable! I was told this manager would work with me and he did not, he did the opposite.

Subject: Manager service complaint
Hello,
I am writing to you to complain about a very bad experience my husband and I had at the Gold’s Gym in Redmond, WA on Saturday morning around 9:00 am March 23, 2019.
My husband *** and I, ***, were Gold’s Gym member around 15 years. Every Saturday we visit the gym in the morning. As usual, *** goes to the spinning class and then waits for *** in the swimming pool. Last Saturday *** came to the gym and manager, I believe his name is Jamel U, told him that his membership expired and he is not allowed to be in the building. *** told that this is some misunderstand or error because he thought the membership was active. *** told the manager that his wife is waiting for him in the swimming pool and asked if he could tell her that he cannot join her. Mr. U told with angry voice that *** is not allowed to go into the building again.
Is it manager job to help customer to solve any issues with customer’s membership or offer a new membership instead of kicking out of the building ?
Is his job to bring more customers to the gym?
Why nobody from the gym’s staff could go to the swimming area and tell *** that her husband cannot join her?
As a result of this horrible experience, *** does not want to hear to go back to Gold’s Gym. This is after 15 years to be a loyal member.
I trust this is not the way the Gold’s Gym does business and hope that you respond with a solution to prevent this incident happening again. Perhaps starting with a sincere apology from Mr.U***?
Sincerely,
*** &

After membership cancellation they kept my file on record and kept charging me. When I called for the third time to ask for a refund (they completely ignored me the first 2 times), their staff Alissa K started to mock me and said-it’s just human error. And they expect me to pay for their human error. She kept mocking me and instead of resolving the issue hung up.
I need my refund.