Golden West Industrial Supply

As stated by the Business. 
 
WE SENT UPS RETURN STICKERS  & RECEIVED BACK MERCHANDISE  & ISSUED FULL CREDIT 8/18  M[redacted]

Review: A sales man called me and tried to sale me some product I don't need. I was ready to hang up when he said he had a product that would keep grass from sticking to our mowers. It peaked my interest and he continued. I was still hesitant to order this without knowing the person on the line. But he said, how about this, if you don't like it, you don't have to pay for it! He also said the shipping would be around $10 dollars. So I tried the (spec/chem all season wax. Needless to say I didn't think it did a good job. I called them to get a return slip and was told that I was the only person that didn't like it and they didn't understand. Also if I wanted to send it back I would need to pay for that myself. By the way, shipping is $29.86. He then said he would ask his supervisor if they would pay for the shipping. He called back and said it was my responsibility to ship it back and hung up on me.This type of cold calls and pressure sale is not the business you should be representing.Desired Settlement: Pay for the shipping !!!

Review: The City of St. Paul Fire Department was cold called on 7/6/15 by a sales associate wanting to send us some LED lighted flares to evaluate for 30 days. We were told if we didn't want to keep them all we needed to do was contact them for return. I just got off the phone attempting to obtain a return goods authorization, and after being passed around to 3 different people Jason told me that the return shipping cost was our responsibility. According to Jason, due to the fact that they shipped the correct product, its not their responsibility. Completely mis-lead, disappointed by the entire process. This company call us, a major metropolitan, Capitol City Fire department hoping to get us to take a look at their product. Funny thing is, we liked the product as I had told all 3 people, and would have purchased them in the future as a bulk order for our 16 stations, 30 fire apparatus, 14 medic rigs and 30 misc vehicles. We just weren't ready to buy them today. Their sales staff and customer service team is horribly misleading while making it appear as if we searched them out and ordered the product.Desired Settlement: We should not be responsible for paying for return shipment of any other charges. I contacted them well before the 30 day limit as today is 13 days ahead. Please report this and make this information visible to the public so they don't fall for this scam.

Business

Response:

IN REGARDS TO COMPLAINT IT WAS A MISUNDERSTANDIN J[redacted], WAS NOT THE SALES PERSON ROBERT WAS ITS BENEN HANDLED WE ISSUED A RETURN STICKER TO THE CUSTOMER. WE PUT A CALL INTO THE CUSTOMER TO EXPLAIN WHAT HAPPEN. IT HAS BEEN RESOLVED THANK YOU M[redacted]

Consumer

Response:

Review: 10750889

I am rejecting this response because:

Regards,

W[redacted]

I spoke to a female first, then Kevin, then he handed phone to Jason who refused to pay for return shipping as well as fought the return. Which was in complete conflict original cold call trying to get our department to evaluate their product. No one has attempted or made contact with me as I am the only person who answers the number they have. The response is FALSE AND UNTRUE!

Business

Response:

As stated by the Business. WE SENT UPS RETURN STICKERS & RECEIVED BACK MERCHANDISE & ISSUED FULL CREDIT 8/18 M[redacted]