Golden Krust Bakery

The customer presented in the store on 1/*/She made a purchase of itemsThe cashier rang her purchase of $for itemsThe person packing her order failed to pack one of the items She had to return for this itemWe apologizedThen she realized her credit card wallet sent to her phone had a different charge amount from her purchase amount...a higher amount of $19.00+She spoke with the manager of the establishmentThe manager showed her the POS system only charged the amount she signed the credit card slip for of $The manager called our POS technician, while the customer was still in the establishment, and gave him the receipt number and the charge amountHe went in the system electronically and explained that our system only registered the charge of $If in fact there is an error, it is not showing that in our systemThe manager explained to the customer that it will probably rectify itself in her account withi n hours, if that was the caseShe was very annoyed and disappointed that we did not give her a cash refund for the differenceThe manager told her this will probably rectify itself in her account and I was not authorized to give that cash refund when the credit card records verify the correct charge with the correct purchaseShe left the establishment stating she will report this to the Revdex.com that we knowingly overcharge our customersThis is the first time this has ever occurredKaren M [redacted] Manager

The customer presented in the store on 1/*/16. She made a purchase of 4 items. The cashier rang her purchase of $16.53 for 4 items. The person packing her order failed to pack one of the items....

She had to return for this item. We apologized. Then she realized her credit card wallet sent to her phone had a different charge amount from her purchase amount...a higher amount of $19.00+. She spoke with the manager of the establishment. The manager showed her the POS system only charged the amount she signed the credit card slip for of $16.53. The manager called our POS technician, while the customer was still in the establishment, and gave him the receipt number and the charge amount. He went in the system electronically and explained that our system only registered the charge of $16.53. If in fact there is an error, it is not showing that in our system. The manager explained to the customer that it will probably rectify itself in her account withi n 24 hours, if that was the case. She was very annoyed and disappointed that we did not give her a cash refund for the difference. The manager told her this will probably rectify itself in her account and I was not authorized to give that cash refund when the credit card records verify the correct charge with the correct purchase. She left the establishment stating she will report this to the Revdex.com that we knowingly overcharge our customers. This is the first time this has ever occurred.
Karen M[redacted]
Manager

The customer presented in the store on 1/*/16. She made a purchase of 4 items. The cashier rang her purchase of $16.53 for 4 items. The person packing her order failed to pack one of the items. She had to return for this item. We apologized. Then she realized her credit card wallet sent to her phone...

had a different charge amount from her purchase amount...a higher amount of $19.00+. She spoke with the manager of the establishment. The manager showed her the POS system only charged the amount she signed the credit card slip for of $16.53. The manager called our POS technician, while the customer was still in the establishment, and gave him the receipt number and the charge amount. He went in the system electronically and explained that our system only registered the charge of $16.53. If in fact there is an error, it is not showing that in our system. The manager explained to the customer that it will probably rectify itself in her account withi n 24 hours, if that was the case. She was very annoyed and disappointed that we did not give her a cash refund for the difference. The manager told her this will probably rectify itself in her account and I was not authorized to give that cash refund when the credit card records verify the correct charge with the correct purchase. She left the establishment stating she will report this to the Revdex.com that we knowingly overcharge our customers. This is the first time this has ever occurred.Karen M[redacted]Manager