Initial Business Response / [redacted] (1000, 11, 2015/08/04) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Water problem which was in basement, last year we added additional sump pump and basket and regraded rear yard, waited to spring for spring rains to make sure problem was resolvedCustomer ended up with water this spring so we re-installed drain tileWater problem in basement has been resolvedNow we can re-sod back yard but was unaware customer wanted black dirt, also been waiting for yard to dry out from rains and a sump discharge into yard, so need yard to dry out to be able to complete back yard Blacktop was installed, additional layer installed, its marginal if needs to be replaced, however I have agreed to replace to satisfy the customer
Initial Business Response / [redacted] (1000, 11, 2015/08/04) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Water problem which was in basement, last year we added additional sump pump and basket and regraded rear yard, waited to spring for spring rains to make sure problem was resolvedCustomer ended up with water this spring so we re-installed drain tileWater problem in basement has been resolvedNow we can re-sod back yard but was unaware customer wanted black dirt, also been waiting for yard to dry out from rains and a sump discharge into yard, so need yard to dry out to be able to complete back yard Blacktop was installed, additional layer installed, its marginal if needs to be replaced, however I have agreed to replace to satisfy the customer