Gold's Gym

Initial Business Response /* (1000, 5, 2015/04/03) */
Contact Name and Title: *** Owner
Contact Phone: ***
Contact Email: ***
Thank You for allowing us to perform the initial inspection on your Mercury Villager after you had taken it to
four other repair facilities that were not able to work on it (this is according to the information you had given us)After our staff had performed the initial test and inspection of your concerns, estimates were created for replacing the failed spark plugs, ignition wires, leaking intake manifold gaskets, mass air flow sensor and further test/inspection would be needed for knock sensor codesYou had chosen to only replace the failed intake gaskets, knowing that this would not repair any of the other performance issues, upon replacing the intake gasket we were able to identify the knock sensor was broken and that this would save you money by replacing it while the intake was already removed for service (knock sensor is located under the intake manifold) no other test/inspection was done on the system or was authorized by you, although you did authorize the sensor replacement, still not any of the other items that your vehicle still needed to allow it to perform correctlyUpon finishing the repair work you authorized, we did not drive your vehicle more than a few blocks as not to cause any further damage due to the poor running condition of the other failed componentsWhen you took delivery of your Mercury Villager, you were well aware of the performance issues that it still had and agreed that it still performed poorly and needed further component replacement and possible further test/inspection that may still need to be performed, as these items were documented on the final invoice*** called us after driving the vehicle and stated that it was running poorly still and that it had slowly lost power and would not pull itself anymore, our staff sent out our tow service to retrieve your vehicle, after arrival late that evening we were able to perform inspection of your concern, this inspection revealed that the catalytic converter was overheating (due to poor performing engine) and the converter was restricting the exhaust flow causing the low powerAfter the converter cooled it would allow the exhaust to flow againEstimates were given for the replacement of the converter and other needed components to get the engine back up to properly performing so that further testing can be done to verify any other issues, you made the choice not to have us perform any of the needed repairs, the charge to you was for the towing service to retrieve your vehicle for an issue that was different from what our warranty covers, the test/inspection fees for determining what had failed were waived as no charge to youWe here at Complete Automotive are very glad to hear that you were able to go ahead and replace some of the needed items for your vehicle and get up to some level of acceptable performanceOnce again Thank You for allowing us to perform only partial amount of the services needed for your Mercury Villager Van
Initial Consumer Rebuttal /* (3000, 7, 2015/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The engine wires and spark plugs were not bad and didn't need to be replacedThey had been replaced prior to bringing in the vehicleThe van had been in one shop prior to complete automotive and they were only not able to work on it becuase they were unable to get a diagnostic readThe knock sensor that we were told was replaced was still throwing a code when we took it to another shop after complete automotiveAlso the catalytic converter was never the issueThere is nothing wrong with the cataylitic converterWe finally had the problem diagnosed which was the distributorThe van now runs like new with out having the further recommended plugs and wires (which were previously replaced before we took it to complete automotive) nor the catalytic converterHad we went along with the recommendations we would have been in another $*** + and the van still would not have run correctly because they didn't need to be replacedInstead of have $*** of pointless repairs we would have had $*** of pointless repairs and a van that didn't runBesides the fact that they were unable to get our van running it was worse when we left then when we brought it inWe drove it in from Pleasant Hope, it ran rough but was drivableIt was not drivable when we picked it upWhen discussing the options for repair my husband only asked that we do what needs to be done to get it running reliable againAt that point the mechanic indicated the items that needed to be done and what could waitI am not asking for a full refund and I understand that the parts used need to paid forHowever I think it is fair to ask the labor be refunded when nothing that was done to it or was recommended fixed the issue nor was the issue
Final Business Response /* (4000, 9, 2015/04/08) */
HI
The original response covers all the issues
The supporting documents acknowledges the customers authorization and understanding of partial repairs and that further testing and repairs would still need to be performed
Final Consumer Response /* (4200, 11, 2015/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously this business has no intention of aknowledging any sort of issue or attempting at making it rightI can provide documents that proves the "further testing and repairs" were not an issueTesting was done on the catayltic converter that shows there was nothing wrong with itTo continue to hide behind the fact that "further testing and repairs" were needed is cowardlyThe vehicle was fixed with the distributor and none of their recommended "further test and repairs" were neededTrue character has been shown in this caseBottom line the van was worse after they made and attempt at fixing itRegardless of anything else no one should fear that they take a van/car to a shop and have it undrivable when it is returned

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I am satisfied and thank Gold's Gym for putting this issue to rest
& Revdex.com
Regards,
*** ***

Revdex.com spoke with *** from the businessHe has no notes in their system the customer attempted to cancel directly through themHe has gone a head and canceled her account at this timehe did say that in the file he saw some attempts made by***, third party billing, to contact the phone number
they had on file but the number was not being answered by the customer or by someone that knew the customer

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not using inappropriate language with these people, my voice was stern but in was not yelling nor was I asked to stop screaming because they had no reason toMy card is the card being charged on the account.
My account has not been refunded, I talked with my bank! They said if someone tried to take money and funds were not available, the funds would come out and a fee would be applies by the bankThe bank also states that it would have not been declinedThat it has no recorded of any attempt on the account the say in questionI do not feel that this company lying as they are is okayIt is slander and a means for a law suiteI would like for the manager to call and apologize for her slender to my name along with a confirmation of the refund
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

I had a horrible experience with gold's gymI had just moved to Las Vegas and I was trying to find a jobI went to gold's gym to get a better body so I might have a better chance getting a job at a hotel or restaurantI talked to a personal trainer and we talked about all the could do for me then I went to the back to sign and talk it over with whoever does all those thingsI told them I didn't have a job at the time and they still accepted me also I was not aware that by cancelling the membership I would have to pay the WHOLE YEAR! And without having a job at the time and going through a lot of things at the time, I couldn't even cancel itI wanted to cancel after the personal trainer constantly put me down and mainly focused on my Aunt which wasn't fairI don't remember names of instructors or anything because this was a few years ago, but I know what they did to me was wrongEverything should have been explained to me at the time especially knowing I didn't have a jobThey used me and now all that money is in collections and I cant afford it because I have other things like my student loans and things like thatI owe around $1,for a gym membership I only used a few times

To Whom It May Concern, We received a complaint from Ms***We have explained to Ms*** that we cannot cancel her friends account, and that he would have to be the one to come in and do so since he is over the age of We credited her account for back dues as wellShe
misunderstood how to go about signing up for silver sneakersWe explained she had to come in and sit down with a sales rep and sign forms to switch her membership to silver sneakersAt no point was she called and "Old Lady"Ms*** screamed at myself and my operational mangerWe do not send checks for refunds, and this was not told to her, as this just isn't something our company doesWe did however request the one month refund for her in March for her February payment for her account. We cannot refund her for her friend that is attached as he, has not came in to cancelPlease let me know if you have any further questions I would be happy to help!

Revdex.com spoke with a representative from the business who confirmed that the account was cancelled, but that the last payment that was in collections was for the day noticeThe last bill date was 6/1, which apparently did not go through apparently because the credit card had been changedHe stated
that collection calls were made on 6/11, 6/15, 6/19, 6/24, 6/He stated a letter was mailed on 7/but may not have been received since they did not have the customer's updated address in their systemHe stated that the payment was received on 8/12, and the later payment was not reported to credit agencies

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received a voicemail, could you give me a name and number to call.I had a membership with golds gym in *** *** I only came in and used it times totalI moved and changed jobs called to cancelAnd they said I had to come in are trying to charge me for many months of membership because I didn't come inWhen I only used it one month visits
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com spoke with *** from the businessA customer can check in with their name if they do not have their gym card with them so he is not clear about why that would have been taken from the customer but it would not have effected his ability to use the gymIn regards to the cancellation time frame it is clearly laid out in the customer's signed contract

I cannot find you in our system at all. I tried calling you to remedy the situation and left a voicemail and never heard back from you. I need your agreement number or bar-code number to help you out. Also, it would help if you follow our cancellation policy and provide
written cancellation notice to the gym. This can be done via email or regular mail. To avoid this in the future

At this facility, the only person employed here when this complaint was occurring with the name of Chris, was our Personal Training Director, who would not have been the proper contact for member transfer or cancellation. We have gone through all our notes on this complaint which boiled
down to not having the proper documentation in a timely manner to expedite her transfer and reduction of fees for her transfer. The membership has been fully cancelled for her and it appears her fiancé took the proper steps to have his fees reduced last month so he wouldn't be charged for her additionally any longer. We hope this answers your complaint. Lynn B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I did in fact mention that I was pregnant and it was high risk, I also mentioned and focused that my players got on free at another gym so I preferred to be with them so we can do team workouts togetherI only spoke to my neighbor about the complaint after he told me that I "created waves at golds" by complainingI asked him how he knew and he said Chad told him and they laughed about itAs I said before, it is not Chad's place to speak to people about private things that have nothing to do with anyone but he and I
Regards,
*** ***

Hi, ***- I sincerely apologize if this was miscommunicated to you However, as per your agreement your sessions have expired at this time Thank you, Sarah K***

At the time ** *** submitted his cancellation, he did not make it known that any other accounts needed to be cancelledWhen he inquired about the cancellation of his account back in December, we confirmed that his membership *** had In fact been cancelled at the time of his
original request in September.Upon further research, we have identified another account, *** for *** ***This account has been cancelled effective immediately and a refund of all payments dating back to 10/04/has been processedThe total refund amount of $will be credited back to his account within 3-business days,Please feel free to contact me if you have any questions or require any additional Information.Regards,?ichaela C***AdministratorPlease send all written correspondence to my attention to the address below:Fitness Visionaries Inc.dba Gold's Gym Gunston Plaza, Lorton, VA Phone: ###-###-#### Fax###-###-####

Hi ***
I have received confirmation that the account for *** *** has been pulled from collections
Balance cleared and account closed
I am very sorry for the delay on the confirmation
Enjoy your weekend
*** ***
Regional Manager

I dealt with *** and *** last year about their membershipHis wife was taken out of our systemWhat happened is we changed to new operating system, which billed past due people who were in outstanding noticeAll of the collection notices were sent out were an error*** *** is fine and it
was all a clerical errorWe have fixed the error and it shows in our system that she is fineThere is nothing they need to do at this pointI apologize for any issues

***- We are sorry to hear that you are dealing with some medical concerns at this time and sincerelyhope that you are feeling better soon. I do apologize, but our training agreements and sessions purchased are non-refundable after the first days of purchase As per
your agreement attached "all sessions are non-refundable and non-transferable" and "you may cancel this agreement within the first business days" (Please see agreement attached.) We do understand that the Capitol Hill location may not be as close as the Downtown location was to you, but it is only about mile away and are prepared to transfer your membership there should you like Regarding your statement about sessions not expiring, I apologize, but this is incorrect Per your agreement attached, "All sessions must be completed on or before agreement expires months after purchase date" Being that you purchased your agreement in August of 2016, the sessions remaining are expired at this time As we previously offered, we are willing to extend that expiration date at this time so that you are able to use the remaining sessions at the Capitol Hill location should you so choose. Please let us know if this is something you may want to take advantage of and we do hope for a speedy recovery for you as well!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After numerous phone calls and emails the issue has been resolved. Below is a copy of the email I received from representatives for Golds Gym
Dear ***, I do apologize for the inconvenience this may have caused youYour account has been set to cancel with nothing further dueYou will have club access until 05/01/Sincerely, *** ***