Gold's Gym

We would like to apologize for any inconvenience you may have experiencedEach Gold's Gym club drafts members on a different day of the month, and the corresponding draft date for our Ahwatukee gym is the 14th of each month, which is the reason for the change in draft dates (this is outlined in
your agreement)Per the terms and conditions of your signed contract, members are charged a $Rate Guarantee fee along with their first month's paymentThis $charge ensures that your rates will not change over the course of your term, and is charged annually on the anniversary of enrollmentWe reviewed your old account and found that you hadn't yet been charged this fee during the course of your old membership, so the $charge must standHowever, as a one time courtesy, we waived the $NSF fee that is added on to a members account when their draft is declinedAs of now, the only additional fee that needs to be paid on your account is the $RGF (you made a payment of $on which will be applied to your membership dues)Once this fee has been paid, your account will be up to date.Sincerely,Gold's Gym Fitness Alliance, LLC

Gold’s Gym recognizes the importance and necessity of equipment being operational and well maintained. There are occasions when exercise equipment and areas of the facility become in need of cleaning and repair. We are grateful when members are gracious enough to report any problems to
our staffOnce issues are reported, we swiftly contact and schedule repair technicians to address equipment issues. Regretfully, there are times where certain repairs take extended periods of time due to the availability and shipping times of various parts. Management invites membership, through an open-door policy, to discuss and report on the progress of any equipment, service or facility issues. *** ***General ManagerGold’s Gym Laburnum“Don’t Keep Us at Gold’s Gym Laburnum a Secret”***Visit us at goldsgym.com

Hello,I believe this is a case of miscommunicationThe account did not seem to get cancelled because we do not have a cancellation form on file for himIn order to rectify the account we will cancel the account and waive out any payments owedThere will be no refund to the account since no
payment has been made since he cancelled.Thank you,*** ***

I stated in my original complaint that I was not looking for any compensation for the previous months of the contract, however that was before it came to my attention on my credit card statement that
they charged me for the month of October and NovemberI had put a hold on my credit card through *** back in September while I was disputing this caseHowever, Gold's Gym refused the block and I was charged a total of $for the two monthsI have not been in to the gym to use any of their services since mid September and I would like to be refunded the amount paid in October and November, as well as what was currently stated and be released from any further paymentI contacted *** bank and they communicated to me that I would need to go through the merchant in order to be refunded since they refused the temporary block

In response to complaint ***We have found no record of cancellation requestWe maintain a very detailed paperwork trailThat being said we still made the decision to refund six months of membership dues totaling ***We have spoken to the member he was very pleased with the
resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12329335, and find that this resolution is satisfactory to meI received the check in the mail yesterdayThank you for your help getting this resolved.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I don't care about your "misstatements." I relied on Gold's Gym's statements at the time
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

---------- Forwarded message ----------
sans-serif;">From: *** *** ***>Date: Tue, Oct 7, at 11:AMSubject: complaint ID# *** has been resolvedTo: [email protected] complaint I filed against Gold's Gym (*** *** *** *** *** Wv ***) has been resolved.I spoke to John L*** on 10-6-and the matter was resolved to my satisfaction
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
There was a verbal agreement here that the business has blatantly disregarded as "he said, she said" - despite the fact that that employee has been terminatedI highly doubt that they reached out to that individual over this caseAt any rate, I have spoken with other gyms in the area and they have told me that my experience was not uniqueI would like to note that I was never given a hard copy (or soft copy for that matter) of the agreement, so having days to change my mind about incomplete information is a bogus fall back for the companyIt is unfortunate that in this day in age, when there's so much competition, that this company couldn't see it fit to do the right thing.
Regards,
*** ***

This membership was very straight forward We let her use the gym on a handful of separate occasions before she signed up for membership Ms*** was offered an opportunity to freeze her membership for up to months so that she wouldn't have to pay full price while she was so busy
At some point we are a business, and lack of usage is not a sufficient reason to cancel a membership We would love to have *** in and workout with us on an ongoing basis We can offer her free personal training sessions in the hope of forming a habit of using the club regularly We are also running a day program that we can have her participate in if motivation to be here is a factor If this is a bad time for Ms***, we are always able to put her membership on hold for up to months I have attached the original membership agreement from when Ms*** signed up, indicating that it is a year (not year) membership

Our services do not involve collection of credit card information or billing by credit cardWe have checked our records and have never had any dealings or contact with anyone named *** ***I believe the consumer has incorrectly identified American Research Bureau, Inc in this complaintPlease
advise the consumer to identify the correct company and deal with them accordinglyPlease remove this complaint from American Research Bureau, Inc's recordThank you

I have checked into the complaint from ** ***. On our system we have a copy of her
contract and the notice to freeze her membership. I do not know why we do not have a
copy of her cancellation. I contacted PJ *** the District Manager. He has
authorizedErin *** the Operations Manager at the gym to refund ** *** $and cancel
her membership. I called Erin today 11/6/and she will issue the refund todayIt takes
up to business days for it to show up on her account. The membership is cancelled effective
today 11/6/2015. If your or ** *** have any question please feel free to contact me
Thank You,
Cheryl ***
Asstto the Owner
***

Mr *** has a written submitted cancellation form in our system dated 8/15/16. days from that date will be the end of his membership. Drafts will continue until this date is fulfilled.

Thank you for bringing this to our attention. The members joined the club/singed her membership agreement on 6/30. The member then states that she sent in a letter on July 7th which we have no record of receiving. We offer two ways to notify us of cancellation which is
clearly outlined on the membership agreement. The member may email us at the email address on the agreement or send in a certified letter to the address provided on the membership agreement. We received the first notification through an email she sent to Gold's Gym Corporate on 8/15. Cancellations require a day notice and we accepted her cancellation date as of Aug 15th with the required 30 days notice. The members would then be responsible for their August dues which they have not paid and therefore we cannot cancel and close the account. The amount outstanding combined for both accounts is $47.84. Although there is no proof of cancellation on July 7th as the member references, we will accept that date of notice to cancel and waive the Aug outstanding amounts on both accounts. There is no amount due as a refund as the member is requesting. In fact the member owes money but we are waiving that outstanding balances and closing the accounts

***- We are sorry to hear that you are dealing with some medical concerns at this time and sincerelyhope that you are feeling better soon. I do apologize, but our training agreements and sessions purchased are non-refundable after the first days of purchase As per
your agreement attached "all sessions are non-refundable and non-transferable" and "you may cancel this agreement within the first business days" (Please see agreement attached.) We do understand that the Capitol Hill location may not be as close as the Downtown location was to you, but it is only about mile away and are prepared to transfer your membership there should you like Regarding your statement about sessions not expiring, I apologize, but this is incorrect Per your agreement attached, "All sessions must be completed on or before agreement expires months after purchase date" Being that you purchased your agreement in August of 2016, the sessions remaining are expired at this time As we previously offered, we are willing to extend that expiration date at this time so that you are able to use the remaining sessions at the Capitol Hill location should you so choose. Please let us know if this is something you may want to take advantage of and we do hope for a speedy recovery for you as well!

Hello, Regarding this complaint: Not only has a GM (Aron Branam cc'd here) NOT deleted any information on this account, it isn't possible to do in our point-of-sale system. So we do have all of the records for this former member and are more than happy to share them.
He joined in July of and wanted to pay cash-up-front for his membership but did not have the full $500. Chris Bailey (sales person cc'd here), allowed him to pay $at that time and another $3-months later. When he paid the second half of his membership in November of 2016, we accidentally reset his expiration date to a year from the second payment - essentially adding extra months for free onto his membership. Last month we terminated his brother's membership for multiple complaints from female members. Joshua decided he wanted to cancel as well. We ALWAYS do a pro-rated refund on ANY cash-up-front membership if someone decides to leave. But in this case Joshua received MORE than months but he had only paid for months We intentionally have the EASIEST and most lenient cancellation policies in the industry. The only time we get a complaint is when we kick someone out for being a jerk. We are available for any follyou may need on this. -- Blair CM*** President WORX - Your Workout Prescription Confluence Fitness Partners, Inc

This complaint has been taken care of. I have cancelled the membership
eventho this person did sign a month contractHe was well aware of the
month commitment when he enrolled, and his statements of
our employees
are false. The membership agreement is given to them to read and review
before they sign. He has been using the gym very consistently since he
enrolled in August up to Oct28,However, as a business owner we do
not want any unhappy customers with complaints to others. It is more
important to our reputation than to keep him for the remainder of his
agreement. Therefore, we have deleted future invoices and his membership
has been cancelled. If there is anything further you require, please do not
hesitate to contact me
Thank you for your assistance

Member *** *** has an account that is in good standing with Gold's GymI have attached the signed - month contract to this responseThe contract expires this month and she is eligible to cancel by our procedure of calling *** *** (as stated on the contract)Without notice of wishing
to cancel, the member's membership will AUTOMATICALLY RENEW, so I suggest doing so ASAP.Thank you,

Hello *** I have put together some information in regard to this complaintAttached you will find the original agreements with *** and *** *** as our agreement states to cancel we do require a day notice as well as a prove of move or medical *** cancelled both memberships but did
not provide a proof of move or medical we were unable to issue a refund of any kind until that was provided I do show in her notes that she called in and requested a copy of her agreement which we emailed to her August 2, Attached also is her member notes in which her original request to cancel was on 6/19/ I do have a cancellation form that was processed 7/14/ days’ notice from her original request is 6/19/ She paid a $for months of membership that is $per month Her membership was from 11/she had a total with her day notice of months membership leaving months remaining from cancel at $per month there is a balance of $ With a proof of move or medical there is also a $cancel fee which is in her agreement this will leave a balance of $x’s memberships she is owed a refund of $ Once again I cannot process this refund until she provides a proof of move or medical.Thank you!Jodi P***Gold’s Gym