The member had a past due balance and was told he would need to pay the past due amount (month's membership) and also the cancel fee, which is half of the fee because he moved. This is stated in the signed contract. The member would not pay and was aggressive with his responses
when contacted about the past due amounts. The member's late payment was waived, but his membership was not cancelled due to the fact that he never paid the cancel fee. The member was mailed a copy of his invoices, and later paid the cancel fee on September 12th. He is now cancelled
The member had a past due balance and was told he would need to pay the past due amount (month's membership) and also the cancel fee, which is half of the fee because he moved. This is stated in the signed contract. The member would not pay and was aggressive with his responses
when contacted about the past due amounts. The member's late payment was waived, but his membership was not cancelled due to the fact that he never paid the cancel fee. The member was mailed a copy of his invoices, and later paid the cancel fee on September 12th. He is now cancelled