Gold Standard Relocation Reviews (%countItem)
Gold Standard Relocation Rating
Address: 935 N Beneva Rd # 609-1021, Sarasota, Florida, United States, 34232-1397
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Moving company lost my belongings and refuse to take responsibility. They also stopped answering phone calls from me.
This company was intentionally deceitful by first claiming how many routes they had going from NJ to TX during that time and initially claiming the move would take around 5 business days.
My belongings came 14 days later (which was technically within the contracted time) however the mover himself said he would be arriving to my house around 11am the day of delivery. He instead came at 5pm and was unloading the truck until 3AM!!
After unloading, I noticed 3 boxes and 1 suitcase were missing from the move.
Be forewarned, this company is a broker so your belongings are at the mercy at the actual moving company they contract for your move. I found out they had used a company that was not FMCSA certified and when I confronted them on it, they denied it and gave the name of another moving company they said they used. However, I have the original receipt with the name of the uncertified company on it!
Additionally they have taken no responsibility for my missing belongings nor has the subcontracted moving company.
I am looking for restitution in the amount of $1500 for my missing belongings.
This company attempted to bribe me with $400 to withdraw my Revdex.com complaint and take down my negative Google review of them. I refused to do so from an ethical standpoint.
Gold STandard works with all customers to resolve any and all complaints . In the first part of our contract , we explain we are a broker . Please see copied and attached of the contract the customer signed Long Distance Moving
This is an agreement between the customer listed above and Gold Standard Relocation LLC., all pricing is based on the inventory list intended for shipment as provided, detailed, and disclosed by the shipper. Gold Standard Relocation LLC is a moving broker (Fla. Broker Reg. No MB115) who is hired by the shipper to determine the estimated and binding price to transport their listed and disclosed items only, and to then broker that specified shipment to a licensed transporting carrier that agrees to service the shipment reserved at the price agreed. Shipping cost is determined by the list of items to be transported as disclosed by the shipper. Gold Standard Relocation LLC provides binding price estimates based on the inventory and services disclosed and provided by the shipper. The shipper is herein aware that items not listed or disclosed are not provided or included in this binding estimate. It is important that the shipper include all items intended for transport, the accuracy of our estimates is solely based on the accuracy of the inventory provided by the shipper. We were able to work with the customer , and also spoke with the customer directly in order to resolve any concerns the customer has , along with a refund agreement . We have also sent the claim information for the reported damage , the customer will need to go through that process in order to be compensated by the Motor Carrier ( not Gold Standard ) . The customer was scheduled to be serviced by one of the best Motor Carriers we partnered with , and is also FMCSA , and DOT regulated . We are now requesting for the Revdex.com to find this complaint resolved .
(The consumer indicated he/she DID NOT accept the response from the business.)
The business' response is a blatant lie about the actual events that occurred regarding my move.
Attached is a receipt from Fast Trucking, LLC, based in Linden, NJ. Simple inquiry will show this mover is not FMCSA certified and has had their certification revoked for unsafe practices.
Therefore, Gold Standard Relocation is in violation of their contract with me in regards to their claim that they only use FMCSA certified Moving Carriers.
Additionally, simply because Gold Standard is only a Moving Broker, it does not absolve them from responsibility that the actual Moving Carriers they contract a customer's move to should be appropriately licensed and certified.
I am willing to compromise on my restitution amount and I encourage the company to reach out to me privately to do so.
Regardless, this company was in violation of their contract to me by using unlicensed Moving Carriers and failed in their services rendered by failing to ensure that all my belongings were delivered to me, as they led to me believe that they would.
Gold Standard partnered with a company named Fast Trucking LLC that was bought out br a new company titled New Era relocation . The shipment was picked up by the team from New Era , as the name change was taking place . At the time of service , the customer was serviced by a Motor Carrier who was active , and insured as well . We have since emailed the Revdex.com a copied signed order for service to show proof that the move was serviced by a licensed insured Carrier . The customer was also provided a 500.00 discount by the team from New Era the day the items were delivered . The customer will need to complete the claim process and notify the customer service team . We have also spoken with the customer over the phone , we offered compensation for the confusion , we have also issued a refund agreement for 400.00 that the customer never signed . We have considered this matter as resolved to the best of our ability .
(The consumer indicated he/she DID NOT accept the response from the business.)
This is another lie. I was never offered $500 compensation on the day of delivery by anyone. Additionally, this company only offered $400 to me in the context of removing my Revdex.com complaint and negative online reviews which is a FTC violation. I have reported them to the FTC as well and refuse to involve myself with illegal business practices.
Also, Fast Trucking is not FMCSA certified and just because they were in the process of being bought out by a FMCSA certified company, does not change the fact that at the time the company (Fast Trucking) was operating illegally. Also, it is still a roundabout way to indirectly use the staff of an unregistered company. With this admission now in writing, I will inform the FMCSA as well.
On 8/11/20 the business and I came to an agreement of financial restitution to me and the matter can be considered closed.
On 8/11/20 the business and I came to an agreement of financial restitution to me and the matter can be considered closed.
Document Attached***
Gold Standard has now worked directly with the customer to resolve the matter now that the move is complete . We have submitted the signed refund agreement as well from the customer . Please see PDF file 1 . We would like to still be available for the customer , while the customer is completing the claim process as well . We are now requesting for the customer and the Revdex.com to consider this matter resolved to the best of our ability .
Very bad communication
Those people shipped my furniture 14 days ago. Since that time I have been calling them to get some answers. However no one is getting back to me and when they do they keep saying someone will talk to me the next day! Now I have no idea where my furniture is and who should handle my concerns. I also reported to them that the foremen might have over charged me and need someone to review the inventory with me. Again no one is helping and no answers. All they saying is their waiting for the driver to send them a copy so they can talk ?!! I don't have a copy and they don't have a copy and no one seems to have the grip on this. I really question their trust and reliability.
I need them to deliver my furniture because this delayed my work and increases my costs !
Gold Standard understands the customers frustration , and the customer service manager has been in constant contact with the customer by phone and through email . We have explained that receiving the paperwork from the driver who serviced the move can be timely . This is why we now suggest for all of our customers who are being serviced to take a photo of the bill of lading and inventory along with sending this information to our email especially if they do not agree with the overages . Gold Standard has assisted the customer and followed up on the delivery we are unable to give an exact delivery date unless the customer wanted to pay for express shipping before the move is serviced . 14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. GOLD STANDARD RELOCATION LLC. WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. GOLD STANDARD RELOCATION LLC. WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
We will continue to have the manager follow up with the customer and keep the customer updated until we have more information for a narrow delivery time frame this shipment is traveling 1130 miles also per the FMCSA delivery spread the movers have a 3 to 21 business day window from the customers first available delivery date .
(The consumer indicated he/she DID NOT accept the response from the business.)
The first time I talked to them they gave me a reasonable estimate to ship very few items and I agreed for that. Days before the shipment, I had a call from the quality assurance control who re estimated my shipment and increased my price because of few items added. The funny thing I removed all added items during shipment day and yet the price inflated even higher. Unfortunately I had to sign their bill so I can catch my flight on time. They NEVER told me to take a photo of the bill and don't understand how come they ( as a company ) don't have a copy of the bill ??
I have been calling them numerous times and when they respond they always make excuses that someone will call me next day. The time window mentioned in their message NEVER mentioned to me and the guy from quality assurance told me a week is a MAX for delivery. We are now 2 weeks and no one has a clue !! They should have been more honest and tell customers the truth NOT playing games.
Gold Standard understands the customers frustration . We have procedures and emails that provided information such as the FMCSA Hand Book knowing your rights and responsibilities to your move . We also have the follow up after pick up email that we have sent to the customer suggesting that the customer take a picture of the bill of lading and inventory manifest , especially if the customer does not agree with the cost. Of course , Gold Standard requests all paperwork to be sent in from the Motor Carrier , however , it does take the drivers time to turn these documents in . Even still , we have an emergency line that we have available for all of our customers to use while the movers are on site , customer service works directly with the movers and the customer at the pick up to resolve any issue that the customer may have . We also provide the customer with a delivery email that explains the delivery spread. Gold Standard strives to be transparent with all of the customers we come in contact with . We suggest that if the customer has copies of the new contract the bill of lading and inventory manifest to please send it to our team so we are able to review it . Otherwise we will follow up once we have all of the facts in place , then we will work with the customer and the movers to resolve the matter . The Motor Carrier is currently processing the customers information to schedule the delivery . Delivery is not guaranteed , however , the Motor Carrier will contact the customer directly to inform the customer the items have been loaded . Customer Service diligently working to get all of the information to assist the customer .
(The consumer indicated he/she DID NOT accept the response from the business.)
The first time I talked to them they gave me a reasonable estimate to ship very few items and I agreed for that. Days before the shipment, I had a call from the quality assurance control who re estimated my shipment and increased my price because of few items added. The funny thing I removed all added items during shipment day and yet the price inflated even higher. Unfortunately I had to sign their bill so I can catch my flight on time. They NEVER told me to take a photo of the bill and don't understand how come they ( as a company ) don't have a copy of the bill ??
I have been calling them numerous times and when they respond they always make excuses that someone will call me next day. The time window mentioned in their message NEVER mentioned to me and the guy from quality assurance told me a week is a MAX for delivery. We are now 2 weeks and no one has a clue !! They should have been more honest and tell customers the truth NOT playing games.
The mover called me that they can't deliver items to my destination because it is 18 wheeler truck and they want to charge me for that. Upon signing their contact they didn't Tell me this and they were aware about my distinction already ! This coompany is stealing people money. I do request invistigation or advice to take legal action
I wanna add this to my complain because those people are liars and want to charge me more to deliver my luggage. I received a message from manager that I refused delivery which is not correct ! They had wrong address and wanted to charge me for a shuttle ! I refused this and after I talked to the manger and gave him the correct address I requested him to deliver my belongings many times. He kept ignoring me and today requested me to pay for storages and redelivery and ..... please I need help here
Gold Standards customer service team has been in constant contact with the customer . The delivery driver contact the customer to inform him that he will need a shuttle in order to be delivered correctly . The shuttle is only required when the 18 wheeler is unable to pull in safely in order to unload the customer . Customer Service assisted the customer when he was notified , explained how the shuttle works , and we also gave the customer the option to meet the delivery team with his own truck if the customer did not want to pay for the shuttle . Delivery drivers do not charge for a shuttle for no reason . They actually have to unload the customer twice . The address was changed and confirmed way before the delivery driver tried to deliver the customer the first time . We then advised the customer that he could occur more charges if a reasonable decision could not be made the first time the Motor Carrier tried to deliver . These charges being re- delivery fees , storage fees and wait times for the driver . This information was provided to the customer on 7/25 verbally and through email . We advise the customer to contact our emergency pick up and delivery line if he needs assistance with the second delivery attempt .
Gold Standard deliberately mislead me about the timing as well as costs involved in my move,also refusing to communicate about where my belongings are
I paid a deposit to Gold Standard Relocation on April 15th, 2020 in order to pay for my move from NY to CA. They accepted my deposit and took inventory of my items, eventually picking up my items on May 30th from New York. After taking my items, they told me I would be contacted to pay a second deposit. I did not receive a note, and instead sent two emails to the company - Sam (the Customer Service Manager) about when I would be charged, and did not receive a response for four days. The subsequent response was that they have to contact the moving company, and do not have an update, and also that they hold no liability. After communicating with them and trying to call over 4 times in one day, I was finally greeted by a phone call from a representative who was yelling and using a high pitch - if there is a recording, I implore you to listen to it. They continued to mislead me about the date of my move in, two weeks later - until the day prior I contacted them as their policy states within 24-48 hours prior to a move they will affirm the window of time. Not only was the time not affirmed, I again was not responded to for 2 days. I had informed Sam earlier and copied him into my building manager as we have heightened COVID requirements for moving: 2 security guards, costing $120 each for every 4 hour period (mandatory) as well as a $1000 deposit and $100 COVID cleaning Fee. I have now been forced to incur these costs for the two days I booked my buildings moving elevator, as Sam did not communicate with me even 24 hours below to tell me that my items would not be delivered in time. After he continued to ignore my requests t connect me with the mover, he finally complied - but the mover subsequently has told me "i need to pay" without providing me a means of payment or submitting any sort of check. Sam is now still ignoring me, and refusing to provide an update. Indeed, to add further fuel to the fire he has stated that they are "within the delivery window" although the 2 days paid for in the delivery window have come and gone. He is unwilling to admit fault, responsibility, or offer any sort of insight as to where my belongings are. My entire house is those boxes, as I had to move unexpectedly due to some health concerns with the family. Please help me resolve this issue.
I require my items to be delivered but given the degree of negligence as well as the significant expenses incurred ($~500 for covid fees and move in fees) as well as $400 in down payment and $2600 expected to be charged, to the company. Not only have they completely been disingenuous regarding what timing is expected, they have lied to their customers about owning the process. Instead, they are fradulently taking peoples money and taking their belongings. I have an entire lifetimes furniture they packed up and no idea where my various belongings (over $10K in value) are.
Gold Standard takes all complaints seriously . Our Management Team has worked closely with the customer in order to resolve the issues from the move . The Motor Carriers we work with have direct contact and exposure to the COVID -19 virus . This fee is the same as hazard pay . On June 6th , Sam with Customer Service confirmed through email with the customer about certain dates and time frames that the move needed to happen in . This was the first documented interaction with the customer and Sam directly . Sam assisted the customer with documentation for the new apartment on 6/8 . There was an email sent to the customer from Sam on 6/10 explaining that he was out of the office how ever he would continue to assist the customer in making sure all the correct documentation was in place for the customer before the scheduled move . Sam continued to stay in contact with the customer through emails . The customer was picked up also , and no moneys were paid to the movers at the time of pick up also . Without the pick up payment being collected , this did delay the processing for the customers delivery . The movers had to collect the 50% from the customers remaining balance in order to ship the items . Customer Service has stayed in constant contact with the customer through emails we will continue to do so until we receive confirmation that the customer has been delivered .
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided correspondence copies that indicate there were multiple 3-4 day windows in which I received no responses. While the company does correctly state that there may have been a delay caused as a result of payment, I reached out to the company multiple times and asked for how I could pay. There was no response given to me. Now that it has been escalated, they tell me I can pay at the end- but nobody has provided me the final bill. I have requested an invoice multiple times, and am still not sure what the final cost is. Currently, I have been told that the driver is stuck in New Mexico. While I understand there are often logistical problems in traveling cross country, this incremental
5 day delay should be renumerated to me.
I contacted Gold Standard Relocation to move my furniture from MD to SC. I signed a contact for one amount and was over charged more than double.
Gold Standard Relocation told me they would move my furniture from MD to SC and set everything up. They said it would be $1,499.00 with a deposit of $499.00. I told them the items said they were coming from a furniture warehouse, they do not need to box or wrap anything its all brand new and in the original boxes. I told them they would need to assemble the furniture. I said its no stairs all one level home. Warehouse has ramp and lift. *** the manager said it looks like 370 sq ft of space. I said okay. They were supposed to get the furniture Monday between 3pm-5pm. I get a call saying the truck broke down and they would get it Tuesday morning. That's when I found out they subcontracted my move to a company called Packrite Movers located in NJ. After they got my furniture they tried to say it was an additional 1700 sq ft. And charge me $2,799.00 Nothing was added they picked up exactly what I said I had. Also instead of them bringing my furniture here they took it back to NJ. I asked why when it was supposed to be here on Thursday. This company they hire threatened to hold my stuff for 21 days saying by law they can do it. But why was I over charged is that the law too. Then the day of the move neither company wants to answer their so called emergency customer service phone numbers. Packrite movers only wanted to be paid by cash or money order and it had to come from the post office only! They did not put all of my furniture together leaving it in boxes. They broke the back and cut my brand new sofa. I have pictures
My bill adjusted to my original quote. Of 1,499.00 They didn't even put all my furniture together and they damage it. You can see from the truck there is no way an extra 1700 sq ft as they claim.
Gold Standard understands the customers frustration , and we are available to explain any questions the customers has now that the move has been completed . We would first like to clear up the confusion about who we are , and the first section of our contract that the customer signed on 4/10/2020 . Long Distance Moving
This is an agreement between the customer listed above and Gold Standard Relocation LLC., all pricing is based on the inventory list intended for shipment as provided, detailed, and disclosed by the shipper. Gold Standard Relocation LLC is a moving broker (Fla. Broker Reg. No MB115) who is hired by the shipper to determine the estimated and binding price to transport their listed and disclosed items only, and to then broker that specified shipment to a licensed transporting carrier that agrees to service the shipment reserved at the price agreed. in the first section of the signed contract it explains we are a moving Broker . Pack Rite is one of our top carriers , and they service the NY, NJ areas for Gold Standard . The customer was estimated at 370 cf based off of the inventory that was provided during booking . The customer also signed for a two day pick up window of 4/14 and 4/15 . The DOT requires a pick up window , and we advise the customer to keep their schedule open for both days just in case something changes with the truck or in this case , the truck breaking down . The customer was picked up on 4/15 . The customer also was not at the pick up , the customer had a stand in . The movers from Pack Rite always call to confirm with the customer as well before they are able to show up at the pick up . Customer Service from Gold Standard is also available for any questions during the pick up confirmation we also explain the pick up time , Date and who the Motor Carrier is that is providing the service . This information is also sent to the customers email as well before the pick up takes place . The movers needed an extra 330 cubic feet of space in order to load all of the customers belongings . 700 Cubic Feet was loaded on to the truck , however 700 cubic feet is not nearly enough to fill an entire box truck , which means the customer was able to get the cost of the move itself at a lower rate because the shipment was " Piggy Backed " with other shipments going to SC . Normally a light disassembly is performed at the pick up , however the customers items were brand new still in boxes when the move was loaded . For insurance reasons , if it is not the same team of movers that disassemble at the pick up , then they will not reassemble at delivery . The movers do not want to be held liable if an item is disassembled incorrectly and a customer gets injured . Customer Service with Gold Standard would have worked with the customer and requested extra services from Pack Rite to assemble at cost to the customer ahead of time . The customer was very hard to get in touch with throughout the move as well . To address the concern with the credit card payment for delivery , Gold Standard again can make the arrangements prior to the pick up for special payment , just for pick up only . Delivery we always let each customer know it has to be cash or a US postal money order . This information is given during verification , in the pick up emails , and also in the recording each customer listens to after verification also . The information on payment type is also found in the signed contract with Gold Standard as well . The customer paid a 399.00 deposit with Gold Standard and customer service was unable to get the customer on the phone to go over verification however a after booking email was sent providing all of the information we give all of our customers who book a move through us . Customer service also sent an email to the customer providing Pack Rites claim information , so a claim can be filed for the reported damage through the Revdex.com complaint . We advise the customer to email or call customer service if the customer needs assistance with the claim or if the customer has questions about the move .
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent that email that they were a broker after I gave them my down payment. Then they keep saying they tried to get in touch with me. No they did not. They had two other companies with my furniture. Some guy name Hector Movers showed up in a allied tractor trailer. my furniture was stuffed into the front part show me 1700 square feet
Gold Standard understands the customers frustration however we disclose to all of our customers through the estimate that we are not a moving company but a moving brokerage this information is in the top portion of the estimate please see the copied section from the estimate the customer signed Long Distance Moving
This is an agreement between the customer listed above and Gold Standard Relocation LLC., all pricing is based on the inventory list intended for shipment as provided, detailed, and disclosed by the shipper. Gold Standard Relocation LLC is a moving broker (Fla. Broker Reg. No MB115) who is hired by the shipper to determine the estimated and binding price to transport their listed and disclosed items only, and to then broker that specified shipment to a licensed transporting carrier that agrees to service the shipment reserved at the price agreed. Shipping cost is determined by the list of items to be transported as disclosed by the shipper. Gold Standard Relocation LLC provides binding price estimates based on the inventory and services disclosed and provided by the shipper. The shipper is herein aware that items not listed or disclosed are not provided or included in this binding estimate. It is important that the shipper include all items intended for transport, the accuracy of our estimates is solely based on the accuracy of the inventory provided by the shipper.
The customer was not available at their pick up , however did have a stand in act on their behalf . The customers stand in advised Pack Rite Movers to load everything the customer needed the new furniture . On 4/13/2020 Customer Service from Gold Standard reached out to the customer to confirm the pick up confirmation and spoke with the customers Supervisor . On 4/14 Gold Standard reached out again to the customer to confirm the shipment was picked up and assist with the details that the customer contacted our team about and we left a voicemail . On 4/15 the motor carrier contacted our team because they could not reach the customer to go over any information from the pick nor confirm the delivery times . On 4/16 Gold Standard finally was able to make contact with the customer and at that point the customer confirmed the overages and balance and agreed to everything before it was brought in on the delivery truck . Once the truck arrived to deliver the goods , we called several times in trying to assist the customer through the delivery process , the customer could not be reached . Customer Service from Gold Standard and Pack Rite offered assistance on more than one occasion before the customer went to the Revdex.com we have sent the bill of lading to the Revdex.com through email to show exactly what was loaded during the customers pick up . We suggest the customer contact our customer service team if the customer needs assistance with the details about the move , or details into the contract .
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr or Ms Revdex.com. Once again as you see they keep saying the same thing over and over. If they were really trying to allow me to file a complaint about them damaging my furniture they would have the information listed here with you for me to use. I keep saying this, But nobody wants to answer none of the numbers they gave me. So how can I file a complaint other than with y'all the Revdex.com. I'm really frustrated with this whole thing and don't them owning their responsibility.
customer service tried to contact the customer today by phone , and the claim information was emailed again to the customer for reported damage . Customer Service also tried to reach the customer today to offer a refund to resolve the matter , and also continue to offer assistance with the claim process . The email was also sent to the contact through the Revdex.com . The customer has been very hard to reach by phone , so we are now trying to resolve the matter with the customer mainly through email and will also send copies to the Revdex.com as well .
(The consumer indicated he/she DID NOT accept the response from the business.)
*** is working with me to file a claim. I will update this week. I haven't been able to upload anything due to work hours but we are communicating with one another. I put no so my claim is not closed because nothing has been resolved yet
Yes , we would like to thank the customer for working with us directly in trying to resolve the matter . The claim can be a process .
(The consumer indicated he/she DID NOT accept the response from the business.)
Packrite did email me a claims form. But it has to be printed out and mailed back to them. My printer stopped working and I'm waiting for the new one on the 24th. I sent a message to *** to let her know. She and I are communicating with each other when we can. I will update her soon as I'm able to mail the form in to them.
(The consumer indicated he/she DID NOT accept the response from the business.)
Packrite did email me a claims form. But it has to be printed out and mailed back to them. My printer stopped working and I'm waiting for the new one on the 24th. I sent a message to *** to let her know. She and I are communicating with each other when we can. I will update her soon as I'm able to mail the form in to them.
Customer Service has since emailed the customer to see if they were able to submit the claim form . We also would like to know if the Motor Carrier has responded to the claim , or if the customer was able to fill the form out and send it in . We will continue to assist the customer with following up on the claim .
(The consumer indicated he/she DID NOT accept the response from the business.)
I printed and mailed out the claims form with the pictures to Packrite. I'm waiting for their response. I had asked Gold Standard for a copy of my invoice but I never received it. So I mailed the form with what I had.
Gold Standard has sent the customer the bill of lading and inventory in a PDF file through email . Pack Rite can also provide this information as well . We have sent all of the information the customer needs in order to submit the claim . We have no control over the outcome , or the time frame the claim is going to take . We are now asking for the Revdex.com to close this complaint out as answered the customer can contact our customer service team directly for assistance .
How can they be asking that my case be closed. I sent them back the claims form along with the necessary information as well as pictures. I have not heard anything back from anyone. They are telling you they emailed me, They have not. They have my phone number as well. I want this taken care of ASAP also. They are trying to make like I'm being difficult and that's not true.
Gold Standard again has no control over the claims process . This is done again through the Motor Carrier not Gold Standard . This has been explained through the estimate , over the phone and through email .Gold Standard has responded and is still available for assistance with the claim , however , we have requested the matter be closed and answered because we have sent all of the information and resources for the customer to complete the claim .