Gold Palm was contracted to do work at our home. They were paid in full prior to completion because we were not going to be home when they expected to finish and we did not want to keep them waiting. However, they did not do the work as they had specified in the contract regarding laying mesh under the crushed stone; they did not take into account our screen door when they laid the pavers and now it will not open without extreme force and must be forced closed. We have tried to contact them multiple times, only to be given promises of repair. More than five weeks have passed since their last promise and they have not responded to our recent message. Guarantees are worthless if a business disregards concerns. We cannot recommend them to neighbors who ask about getting landscaping work done as we are extremely disappointed and dissatisfied with their work and their lack of response.
Gold Palm was contracted to do work at our home. They were paid in full prior to completion because we were not going to be home when they expected to finish and we did not want to keep them waiting. However, they did not do the work as they had specified in the contract regarding laying mesh under the crushed stone; they did not take into account our screen door when they laid the pavers and now it will not open without extreme force and must be forced closed. We have tried to contact them multiple times, only to be given promises of repair. More than five weeks have passed since their last promise and they have not responded to our recent message. Guarantees are worthless if a business disregards concerns. We cannot recommend them to neighbors who ask about getting landscaping work done as we are extremely disappointed and dissatisfied with their work and their lack of response.