Gold Coast Flood Restorations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hi ***,We are very sorry about this misunderstandingIn truth, a myriad of complicating factors behind the scenes, including a gross lack of cooperation from your insurance carrier and HOA resulted in an extended contents storage periodWe will return your contents immediatelyAlthough we were already intending to return the contents this week, this was not sufficiently communicated to youI have scheduled a crew to return all of your belongings tomorrow, Thursday 4/21/Please accept my sincerest apologies if we implied in any way that we were holding your belongings hostageThis was not our intent in any wayWe were hoping to overcome the deficient communication between the responsible payors ( [redacted] , [redacted] , and your HOA) in order to fulfill your remaining outstanding balance of over $3500, but too much time has elapsed and it is not fair to you to have to wait for your belongings any furtherDespite the remaining balance on your account, we will return the contents tomorrow and will continue in our efforts to ensure that you are not held responsible for this amount out-of-pocketAlthough we are very disappointed in the lack of cooperation from your homeowner’s insurance and your HOA, and this ensuing complaint filed against us, you should not have had to wait this long, and for that, I sincerely apologizeI hope and trust that the excellent work we did for you back in December after the sudden and catastrophic flood, for which you expressed your gratitude and appreciation in several emails to us, helps to offset the inconvenience of the extended negotiation period with your insurance and HOAWe look forward to seeing you tomorrow and closing the loop on this project.--Sincerely, [redacted] President/CEOGold Coast Flood Restorations

Hi [redacted],We are very sorry about this misunderstanding. In truth, a myriad of complicating factors behind the scenes, including a gross lack of cooperation from your insurance carrier and HOA resulted in an extended contents storage period. We will return your contents immediately. Although we...

were already intending to return the contents this week, this was not sufficiently communicated to you. I have scheduled a crew to return all of your belongings tomorrow, Thursday 4/21/16. Please accept my sincerest apologies if we implied in any way that we were holding your belongings hostage. This was not our intent in any way. We were hoping to overcome the deficient communication between the responsible payors ([redacted], [redacted], and your HOA) in order to fulfill your remaining outstanding balance of over $3500, but too much time has elapsed and it is not fair to you to have to wait for your belongings any further. Despite the remaining balance on your account, we will return the contents tomorrow and will continue in our efforts to ensure that you are not held responsible for this amount out-of-pocket. Although we are very disappointed in the lack of cooperation from your homeowner’s insurance and your HOA, and this ensuing complaint filed against us, you should not have had to wait this long, and for that, I sincerely apologize. I hope and trust that the excellent work we did for you back in December after the sudden and catastrophic flood, for which you expressed your gratitude and appreciation in several emails to us, helps to offset the inconvenience of the extended negotiation period with your insurance and HOA. We look forward to seeing you tomorrow and closing the loop on this project.--Sincerely,[redacted]President/CEOGold Coast Flood Restorations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],
We are very sorry about this misunderstanding....

In truth, a myriad of complicating factors behind the scenes, including a gross lack of cooperation from your insurance carrier and HOA resulted in an extended contents storage period. We will return your contents immediately. Although we were already intending to return the contents this week, this was not sufficiently communicated to you. I have scheduled a crew to return all of your belongings tomorrow, Thursday 4/21/16. 
Please accept my sincerest apologies if we implied in any way that we were holding your belongings hostage. This was not our intent in any way. We were hoping to overcome the deficient communication between the responsible payors ([redacted], and your HOA) in order to fulfill your remaining outstanding balance of over $3500, but too much time has elapsed and it is not fair to you to have to wait for your belongings any further. 
Despite the remaining balance on your account, we will return the contents tomorrow and will continue in our efforts to ensure that you are not held responsible for this amount out-of-pocket. Although we are very disappointed in the lack of cooperation from your homeowner’s insurance and your HOA, and this ensuing complaint filed against us, you should not have had to wait this long, and for that, I sincerely apologize. 
I hope and trust that the excellent work we did for you back in December after the sudden and catastrophic flood, for which you expressed your gratitude and appreciation in several emails to us, helps to offset the inconvenience of the extended negotiation period with your insurance and HOA. We look forward to seeing you tomorrow and closing the loop on this project.
--
Sincerely,
[redacted]
President/CEO
Gold Coast Flood Restorations