GoDaddy.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the following...

agreements:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Change of Registrant Agreement• GoDaddy Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:[redacted]On February 24, 2015 the complainant modified the Registrant contact information associated with the Domain Name in question.  A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged on the domain when the Registrant’s contact information was updated.  GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.Our office reached out to the customer on February 26, 2015 and helped them revert their information to have the lock removed; and, they were able to successfully complete their domain transfers to another registrar.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The customer has completed their transfer and this issue has been resolved.EDUCATION:The following GoDaddy Support articles will be helpful to our customer in preparation for future domain transfers.Transferring Domain Names to Another Registrar[redacted]Policy on Transfer of Registrations Between Registrars[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service AgreementThis agreement is found at:...

https://www.godaddy.com/legal-agreements.aspxPer the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password. GoDaddy also offers Two-Factor Authentication, a no-cost security feature which may prevent account and domain name hijacking.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Account management is a customer responsibility. We have spoken with our customer regarding their concerns and reviewed their options pertaining to account security. Our customer had enabled Two-Factor Authentication prior to submission of this complaint. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 1, 2011 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year term. The domain name was subsequently renewed on the following three occasions. The three occasions reflect both automatic renewals and manual renewals. The manual renewal was a direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the complainant.• December 2, 2012• December 2. 2013• December 2, 2014One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On December 1, 2014 the complainant’s Certified Domain Deluxe Hosting Account were automatically renewed per the complainants account preferences.   GoDaddy sent notices prior to the expiration dates of these services on:• September 2, 2014• October 2, 2014• November 1, 2014• November 16, 2014• November 23, 2014• November 24, 2014In addition the complainant manually renewed another Domain Name for a one year term on December 2, 2104 during a separate transaction.On February 9, 2015 the complainant cancelled all products in their GoDaddy account. They have requested a refund for their December 2014 transactions.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime exception to our refund policy we will provide the complaint with refunds for their transactions that took place during December of 2014. These refunds total $180.01, please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant may wish to review the following information:GoDaddy Refund Policy[redacted]Canceling Protected Registration[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014; per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain names referenced by our customer upon expiration and attempted to do so in a good faith effort to honor its agreements with them.  However, our customer’s financial institution declined payment(s).  Contrary to our customer’s understanding, GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. GoDaddy sent renewal notices prior to the expiration date on:• August 12, 2014• September 11, 2014• October 11, 2014• October 26, 2014• November 5, 2014GoDaddy also sent renewal notices after the expiration date on:• November 11, 2014• November 15, 2014• November 22, 2014These notices informed the customer their expired items were at risk of being canceled unless additional action was taken.  Account management is a customer responsibility.Furthermore, GoDaddy also attempted to connect with our customer via phone on November 12, 2014 to discuss the failed billing transaction and was unsuccessful. The domain names correctly followed the normal expiration life-cycle, were canceled due to non-payment, and have since been acquired by another party.On June 18, 2015 our customer contacted our support teams and requested a refund of one-year of their hosting plan, associated with one of the domain names referenced above.  Per our Refund Policy, our customer was offered a refund of 4-months, equal to the time remaining on the hosting plan once that plan had been canceled.  Our customer declined the refund.  On November 14, 2015; per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan in question upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice prior to the expiration date on November 4, 2015 to inform our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On November 30, 2015 our customer contacted our support teams and received a full refund for the latest hosting plan renewal transaction.  There are no further refunds applicable within our customer’s account.Education:Our customer may find the following articles helpful:Managing Renewals for Products and Services -https://my.godaddy.com/help/managing-renewals-for-products-and-services-725Refu...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Workspace Service AgreementThe latest version of these agreements may be viewed at[redacted]://[redacted].GoDaddy has attempted to work with the complainant to the best of our ability to address their pricing concerns.Resolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have connected with the complainant and confirmed that their pricing issues have been resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and present the following.

 

Our customer purchased our Professional Web Design Services in October 2012 and at that time...

acknowledged the following agreements:

 

· Universal Terms of Service Agreement

· Website and Web Store Design Service Agreement

 

The latest version of these agreements and other legal agreements may be found at:

 

RESOLUTION:

 

We value our customer’s business and have acted in good faith to uphold our agreements with them. We were able to contact the customer and discuss her concerns, explain the process for working with our Professional Web Design Services Department, review the SSL installation and provide our development teams with her suggestions and feedback on product improvements.

 

As a goodwill gesture for our customer’s time with GoDaddy, we are scheduling a follow up call with the customer and our Professional Web Design team to discuss her account options.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  

Please let us know if we may offer any further assistance.

 

Best regards,

Office of the CEO

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Professional Design Services AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 7, 2015, the complainant purchased GoDaddy’s Website Design Service for a one-year term with assistance from GoDaddy’s customer care center.  This services enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Website Builder product as the hosting of the site.  Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.  Subsequent updates to completed sites can be made by the Professional Web Design team utilizing time allotted to each customer as part of the site purchase.A reminder email was sent by our Professional Design Team on November 12, 2015 requesting content for the site build.  The complainant did not fully submit all of the requested information until November 25, 2015.  Additionally, the complainant contacted the Professional Web Design team on December 2, 2015 to add an additional page request to their site build.  The complainant was notified on December 9, 2015 that the site build was complete.  Since this date, the complainant has called the Professional Web Design team and GoDaddy’s customer care agents to voice their displeasure with the site design.  The complainant has also accessed the site builder and made updates to the site, causing portions of the site to display incorrectly. The Professional Web Design team restored a previous backup of the site on December 14, 2015 at the complainant’s request.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs.  If the complainant wishes to have the Professional Web Design team correct concerns the complainant may have with the site, this will need to be done utilizing allotted update time.  The complainant may submit a list of updates they wish to have completed to our design team.  This can be completed by submitting the list via the Design Manager of their Website Builder, or calling our Professional Web Design team to open an update. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I wrote a full run down on my position although it wouldn't send due to being more then 2000 letters. I was unable to delete parts of it so with time being of essents I will hold my ground and reiterate what I said in my original complaint. I do need to add that Godaddy went forward and removed more funds on March 20, 2016 from the unauthorized bank card they somehow obtained info on. The new card they are using has a different name and number on it then the original payment method I had given them. 
 
I have tried for for literaly years to cancel my Godaddy account and without any satisfaction after all attempts that I had made in their requirements for filling out and adding a "selfie" to the Internet forms for "customer website domain security" The moment I would finalize the attachment my computer screen goes blank. Each time I attempted to send your forms this happened. I tried the process from my own email as well yet when I went to send them to your assigned dept email ( called customer service for the correct dept and email address to send the forms to). The moment I hit "send" a message popped up stating I was sending to an unsecured reciepiant and redirected my email. 
I believe this has become evident to me that Godaddy is a business more associated with scamming consumers into product they don't need due to "package savings" and then when people like me who don't need all the "add on's" or who never even added them but you say they did they have entered into being stuck in a position that is only beneficial to Godaddy. I do not have a website or business. I want my whole account cancelled and the funds I have been trying to stop you from withdrawing for the past couple of years back. I have exhausted my patients and will do what it takes to stop your tactics of unethical business practices. 

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Domain Name Registration Agreement* Domains By Proxy Domain Name Proxy Agreement* GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 20, 2013 the complainant purchased GoDaddy’s Professional Website Design service for a one-year term during a call to our Customer Care Center. This is for the period ending November 20, 2014.  Over the next year our design team had multiple interactions with complainant to discuss their website and requested content to be used within the site.On September 15, 2014, our office reached out to the complainant regarding their response to a customer satisfaction survey. At that time, the complainant was provided with an additional one-year of GoDaddy’s Professional Website Design service at no cost in order provide them additional time to provide the information required to complete their website. This was followed on September 16, 2014 by a call from one of our Web Design Team supervisors.  During this call, the complainant was advised of what information our website designers required to complete the creation of their website, advising it  was the responsibility of the complainant to provide the content information for their website.On October 29, 2015 our Website Design Team reached out to the complainant to request information in order to complete their website. During the call the complainant was advised of the service's upcoming expiration date.On November 20, 2015 the complainant’s Professional Website Design service expired.On December 1, 2015 the complainant contacted our Customer Care Center to discuss completing their website. The complainant requested their Professional Website Design service be extended at no cost. They were offered an additional three-months of service once the complainant had renewed their existing plan.The complainant has now requested a refund for their original purchase of the Professional Website Design service.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has already provided the complainant one-year of service (a $1,079.88 value) at no cost and cannot continue to absorb the costs related to their inaction. Should the complainant wish to move ahead with the development of their website we will honor our previous offer of 3 additional months of our Professional Website Design service once they had renewed their existing plan.EDUCATION:The complainant might find the following articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyGetting Started with Professional Web Design https://www.godaddy.com/help/getting-started-with-professional-web-design-4173Th...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Registration Agreement•    GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 31, 2014 the complaint purchased a Managed WordPress account for a 3 month term at a promotional price of $3.00 (USD). On January 24, 2015 the complainant contacted our Customer Care Center requesting a restore of their Managed WordPress account. Prior to contacting our Customer Care Center the complainant had removed the content from their WordPress database and uploaded new tables. These actions have effectively prevented us from restoring their content.  RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing. Ultimately it is a customer responsibility to maintain independent archival and backup copies of their website or server content;EDUCATION: The complainant might find these GoDaddy articles regarding WordPress useful. Helpful WordPress Articles: [redacted]Backing up and Restoring MySQL or MSSQL Databases:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to purchasing products within their GoDaddy account, our customer acknowledged our Universal Terms of...

Service Agreement.  The latest versions of our legal agreements may be found at: [redacted].GoDaddy was notified of two renewal transactions that were being disputed through our customer's financial institution resulting in additional services to be performed by GoDaddy, above and beyond the normal scope of service.  Per our Universal Terms of Service Agreement, the service associated with the disputed transactions was suspended, the disputed amounts were refunded, and applicable administrative fees were imposed to reactivate the service.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our office has successfully connected with our customer via phone to discuss this matter.  As a one-time exception, GoDaddy has waived $100.00 in administrative fees incurred due to the chargebacks initiated by our customer's financial institution.  Our customer's service has been unsuspended and is active.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 10, 2003 the complainant purchased a domain name registration for a one-year term via an online transaction. The domain name was subsequently renewed each year by the complainant via an online transaction.On June 10, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the complainant. However, the complainant’s financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:* June 5, 2015* March 11, 2015* April 11, 2015GoDaddy also sent notices after the expiration date on:* June 11, 2015* June 15. 2015* June 16, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. Furthermore, on June 11, 2015 the complainant contacted GoDaddy's Customer Care Center to renew the Domain Name in question. At that time they were unable to validate into their account and process the desired renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant and assisted them with accessing their GoDaddy account and renewing the domain name in question for a two-year term. They expressed their satisfaction with this outcome.   EDUCATION:The complainant may find the following article helpful in managing their GoDaddy account.Managing Your Account Information -https://support.godaddy.com/help/article/729/managing-your-account-informationT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to the purchase of products and services, the complainant acknowledged the...

following agreements:• Universal Terms of Service AgreementThe latest version of this agreement and other legal agreements may be found at[redacted]On July 17 2014, the complainant renewed a domain name for a one-year term and also added a Standard Search Engine Visibility product to the order for a one-year term via an online transaction.During the domain renewal process for the domain name, it appears the complainant was presented with an offer for our Search Engine Visibility at a discounted rate. Typically, it is offered for $35.88 a year. This would not automatically be added to the cart and would have to be manually added to the order by the complainant.  The complainant was able to review their shopping cart prior to completing the transaction. Furthermore, an order confirmation was sent to the complainant following the transaction which contained details of their purchase.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have ensured the auto-renewal preference for the Search Engine Visibility service has been disabled, preventing this service from automatically renewing upon expiration. Account management is a customer responsibility.As a gesture of goodwill and one-time exception to our refund policy, we have refunded the original charge for the Search Engine Visibility service back to the complainant as an In-Store Credit. They may use this credit towards any future purchases with GoDaddy.EDUCATION:The complainant may find the following article helpful:Refund Policy: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,Ken C[redacted]Office of the CEO – GoDaddy[redacted]

This is my 3rd domain registration, my first two were through google domains rather than godaddy. Why is it that only godaddy resulted in me getting dozens of spam calls/emails?
Taking a look at the whois data it's easy to see why, while google domains protects sensitive customer information,
Registrant Contact
Name: [redacted]
Organization: [redacted]
Mailing Address: 9[redacted]
Phone: [redacted]
Ext:
Fax:
Fax Ext:
Email:[redacted]
 
Godaddy takes no such precautions.

GoDaddy.com LLC and Auto-Renew policies:

I complied with GoDaddy.com LLC's Auto-Renew policy just to remove the Auto-Renew feature from my "secure" website hosting dashboard. Apparently it's not secure enough even for GoDaddy, because you can't remove Auto-Renew feature from your dashboard.

Godaddy LLC requires you to jump through multiple hoops such as forwarding various documents proving ownership of a website that I put up. One such document requested was a digital image of my department of motor vehicles drivers license. I provided them with a very clear digital image, but according to GoDaddy.com LLC, the image was just not clear enough, so they just continued billing me and billing me and billing me.

If you call the 24/7 Support: ###-###-####, plan to spend even more money waiting on hold while they get to your call.

Dear Revdex.com Representative(s):I am appreciative of your assistance in this matter. I have received the response from the GoDaddy representative. I have also received an “refund request” that was not authorized from GoDaddy, which will be forwarded to the Revdex.com shortly and further communications should be provided through the Revdex.com. I would like to formally reject the offer of $205.59, as this amount does not accurately reflect the amount that is owed for “ALL services” that were requested to be cancelled on or about May 30, 2015. The services that were requested cancelled included domain registration and hosting, and email/Microsoft related services (the cancellation for all services was made at the end of the online chat with [redacted]). These services have not been used by myself or my law firm beyond on or about May 30, 2015 and GoDaddy has not provided such services beyond such date. It would seem that once services are requested cancelled that a service provider is no longer providing such services and would not be entitled to keep money that was paid for such services that are no longer provided to a consumer. This is not something that I would have knowingly agreed to related to the services that were supposed to be provided by GoDaddy. As previously stated, a GoDaddy sales representative (who contacted me) represented to me that purchased services could be cancelled at anytime and refunded if cancelled prior to the ended of the contracted term. That would be November 20, 2015 for domain registration and hosting and November 20, 2016 for the email/Microsoft services. I specifically asked about this multiple times and was assured that was the case. If the “refund” requirements and/or terms were in fact different, then the sales person misrepresented such requirements and/or terms and did not provide a specific reference to such written requirements and/or terms. At this time, I will agree to a settlement in the amount of $220.20, which represents that money that is owed for all services that were requested cancelled on or about May 30, 2015. As stated before, I do not intend to use services from GoDaddy and remedy other the return of the money owed would not be feasible or practical. Therefore, I would like to settle this matter amicably for the amount requested by me. Thank you,[redacted]

Thank you for the opportunity to address the additional concerns presented by the complainant. Contrary to our customer's understanding they were not paying for unpaid fees incurred by the prior domain owner. The domain name in question originally expired on March 8, 2015. When our customer purchased the domain name through the Expired Domain Auction they acknowledged that the time being paid for started on the domains original expiration date, not the date the order was processed. As previously stated, the domain name in question has now expired and reached a redemption status. As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $80 redemption fee.  Our customer may contact our 24/7 Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Domain Registration Agreement• Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy makes every attempt to register available domain names for our customers.  As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available.  If GoDaddy does not receive a negative response indicating that the domain is not available for registration, we will charge our customers for the registration and submit the request to the registry.  If the request is later rejected, GoDaddy will refund the purchase price in full, in accordance with the Domain Name Registration Agreement and Universal Terms of Service Agreement.On June 12, 2015, the complainant purchased registration requests for the two domain names in question.  At the time of purchase, our system did not receive an immediate rejection, and proceeded with the transaction.  Shortly after, GoDaddy received notification the registration attempts had failed, which appears to be due to missing information provided by the complainant during the registration process. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the registrations could not be completed for the domain names in question, GoDaddy refunded the transactions in accordance with our Refund Policy and terms of service.  A public WHOIS lookup of the domain names indicate they are currently available for pre-registration.  If desired, the complainant may attempt to register the domain names again.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone