GoBrolly Internet

My wife had signed up for Gobrolly after hearing and reading such positive reviews. On 12/10/19 when the local installer came out to our new construction house build, he explained the options for the install would either be the roof, or a pole alongside the house. After a review of the options, it was best determined the roof was the lesser of the unsightly option to pursue. The install went visibly okay until the roofing company came out to inspect their work and noticed GoBrolly’s installer had drilled holes into the entire valley of the roof pitch to secure their cabling. All in all a costly repair of $2,400.00. I Received a call from the owner of GoBrolly (aka ***) who quickly barked to me that I had signed and approved the roof install and that he wasn't going to fo anything. This was followed by over 30 minutes of silence on his part. I thought he’d put me on hold! I finally gave in and stated to him that I found this behavior to be completely childish. He then proceeded to hang up on me. Thirty minutes later, a customer service person called me to say the owner had told her to discontinue our service permanently and refund our install. I found this unbelievable and a terrible example of how a customer is treated through the course of a unique set of unfortunate installation circumstances. We haven't even used the service because we havent even moved in to our house yet! I’ve been in customer service all my life and I have never, ever experienced a situation like this. I would have expected an owner to take responsibility of the situation and attempt to resolve an issue together. I was not trying to make the Internet company pay for the install of the roof valley, I was wanting to work through the solution to simply move the dish and have a new proper placement but also work with him to try and address the expense I will be out as a result of the roof repair. If this is the way the owner of a company who has strong ties to our community in *** and *** behaves then I want to make sure no one else goes through the same experience I did. This type of behavior and service is completely deplorable. He should be embarrassed in how he acted to his customer. Hopefully no one else has the same