GO Financial

Thank you for bringing this matter to our attention We appreciate the opportunity to address our customer’s concerns.A second account was opened in error under our customer’s nameWe have been in communication with our customer and we are taking expedited steps to delete the erroneously
duplicated account from our customer’s credit bureau history We have submitted a request to the major credit reporting agencies to delete the duplicated trade line Please allow 30-days for this update to appear on our customer’s credit history. We sincerely apologize to our customer for this error and we look forward to continuing our business relationship. GO Financial thanks the Revdex.com for its ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, GO Financial

April 11, 2017Marie GarciaRevdex.comPh###-###-####Fax ###-###-####RE: Complaint No ***Dear MsGarcia,Thank you for bringing this matter to our attention We appreciate the opportunity to address ourcustomer’s concerns.On February 21, 2014, our customer
entered into a Retail Installment Sales Contract with R&S Auto Sales, LLC, for the purchase of a Nissan VersaGO Financial is the servicer of our customer’s contractAttached is a copy of our customer’s contract for your review.On February 23, 2017, our customer completed a payment of $1,which satisfied the loan with GO Financial.On March 2, 2017, GO Financial received the title with our customer listed as the owner of the vehicleThe next day, the title was sent to the address listed on file for our customerWe informed her it may take up to business days for her to receive it.On March 20, 2017, our customer contacted us to inform she had not received her titleWe confirmed the address we sent the title to is accurateAs an alternative, we offered to over-night a lien release to an alternate address so she could obtain a duplicate of the title from her local Motor Vehicle Department (MVD)Our customer insisted the lien release be sent to the same address the title was sent to despite never receiving the prior documents.On March 31, 2017, GO Financial sent a lien release letter to our customer via FedEx over-nightThis would be sufficient for our customer to provide to the MVD to obtain a copy of the original title.As we are no longer a lien holder on the title, our customer would need to complete the process of obtaining a duplicate through her local MVDAs a gesture of goodwill, we are willing to assist our customer with fees required by the MVD to obtain a duplicate titleOur customer would need to submit itemized paid receipts to us for reviewThe receipts can be submitted via facsimile, at ###-###-####, or email to [email protected], Attn: Danielle. On April 12, 2017, GO Financial contacted our customer to present our offerOur customer explained she will visit her local MVD to provide the lien release and will send in her receipts for reimbursementWe will continue working with our customer to ensure all that is promised is executed within a timely manner.GO Financial thanks the Revdex.com for its ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, Danielle C.GO Financial Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On April 4, our customer entered into a Retail Installment Sales with PGF Automotive LLC for the purchase of a Kia ForteGo Financial is the servicer of our customer’s
contractOn November 2, 2016, GO Financial spoke with our customer regarding his account status, at this time his account was days past dueGO Financial advised our customer the last payment received was on August 14, We also advised our customer that two payments were returned on his accountThe payment made on April 15, in the amount of $was returned on April 21, due to insufficient fundsOur customer made another payment on September 23, in the amount of $was returned on September 28, due insufficient fundsOur customer advised his bank statement shows both payments were debited from his bank accountWe requested our customer fax a copy of his bank statement for further review.On November 3, 2016, our customer called and advised he will fax bank statement overWe advised our customer that once we receive bank statement we will review and follow up with himOn November 7, 2016, GO Financial contacted our customer to discuss his concernsOur customer informed our representative that he cannot discuss his account with GO Financial due to the open complaint.Unfortunately, we cannot address our customer’s concerns unless we speak with him and receive a copy of his bank statement to reviewAdditionally, we are unable to refund any money to our customerWe request our customer contact GO Financial at *** to discuss the matter further.We apologize for any confusion or inconvenience this may have caused our customer. As a goodwill gesture, GO Financial we will credit our customer’s account $GO Financial thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please us at ***

Dear Revdex.com,
Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our
customer’s concerns
With reference to our customer’s complaint, we have looked into the matter and can assure our
customer that this has been resolved*** has specific guidelines
when it comes to our pre-delivery
inspection processOur vehicles go through a final inspection 24-hours prior to delivery, but this can
vary depending on the location of the vehicleOn 6/15, we were notified by our inspection center that
the customer’s delivery would be delayed due to some external/internal cosmetic concerns with the
vehicle that needed to be fixed before allowing our customer to pick up her vehicleThe estimated
completion date for the repairs was 6/22/
On 6/15, we received a call from our customer regarding the delivery notification that was sent to her
We advised the customer due to unforeseen circumstances, she would not be able to take possession of
her vehicle on the date originally indicatedFor the inconvenience, we offered to provide the customer
with a rental car and cover the cost until the repairs were completed on her vehicle, which the customer
acceptedWe also gave our customer the option of selecting a different vehicleOur customer elected
to stay with her current purchaseWe advised our customer the repairs would be completed by 6/
and rescheduled her delivery for 6/23/
On 6/17, we received notification from our Inspection Center that the repairs and detailing were
completed, and we rescheduled the customer for delivery on Saturday June 18thOn 6/18, one of our
outside advocates called to advise the customer that there was an issue with the vehicle being
transported to our *** location, meaning we had to reschedule her pickup for Monday June
20th at 2pmWe apologized to the customer for the delay once againAlthough our customer was
adamant about receiving her vehicle on the 18th
, we explained that the soonest the vehicle would be
available for pickup was the 20th due to issues with transportingOur customer spoke to two different
advocates about her pickup time being rescheduled to the 20th and *** was consistent in our
communication
On 6/20, our customer picked up her vehicle at our vending machine location in ***Our customer
was very excited to pick up her vehicle and was completely satisfied with her purchase
It is never our intent to reschedule our customer’s delivery due to cosmetic or transport issues
However, we want to ensure that the vehicle is in its best possible condition when we deliver to the
customer, and occasionally this results in minor delaysWe are glad to report that our customer has
received her vehicle and has decided to keep itOur reputation of providing positive experiences and
quality vehicles to our customers is essential to who we are as an online dealershipAgain, we are truly
sorry for the delay in our customer receiving her vehicleWe will continue to strive to meet our high
quality standards in the future
We thank the Revdex.com for their continued support and allowing *** to address Ms
H***’ concernsIf you have any questions, please contact us at * ***
Sincerely,
Teresa A***

(Please see attached for full response)On October 10, 2017, GO received additional correspondence requesting the debt be validatedGO sent our customer a second Validation of Debt letter, as well as a copy of her Contract We also included a copy of the Redemption and Reinstatement Form, and
the Explanation of Calculation of Surplus or Deficiency letter. We have reviewed our customer’s credit reporting and have verified her account is reporting accurately to all three major credit bureausGO received a total of fourteen (14) disputes filed through the three major credit bureaus directly regarding our customer’s credit historyAll disputes were responded to accordingly; through each corresponding bureau On May 12, 2017, as our customer requested to only be contacted in writing, GO sent our customer a letter encouraging her to reach out to us to discuss her concernsSince then, we have not received any follow up correspondence from our customerWe invite her to contact our Customer Relations department, at *** ***, to discuss her concerns

Dear MsGlass: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On June 25, 2014, our customer signed a Simple Interest Retail Installment Contract for the purchase of a BMW Series This contract is serviced by *** affiliate GFC Lending, LLC doing business as Go Financial On December 12, 2014, *** and our customer entered into a settlement agreement including the refund of charges, the return of the vehicle and releasing all claims against us.If the customer has additional complaints occurring after December 12, 2014, please contact us so we may address those as well.*** thanks the Revdex.com for its ongoing supportShould you have any questions or concerns, please contact us by calling ###-###-####. Sincerely, GO Financial Customer Relations

January 8, 2015Lyndsey MullensRevdex.com Ph###-###-####Fax ###-###-####Re: Complaint # *** Dear MsMullens;Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On July 1, 2014, our customer entered into a retail installment contract when he purchased a Pontiac Grand PrixIncluded you will find the retail installment contract for your reference. If a payment is made on or before the due date, the payment will be applied towards interest first and the remainder will be applied to the principal balance Our customer’s concerns helped us identify a system issue that caused the misapplication of account paymentsOn November 19, we reviewed our findings with our customer and we agreed to an amicable resolution We back dated all payments for our customer’s account to be applied on the date the payments were received. Attached is a copy of our customer’s payment history. As a goodwill gesture, GO financial has mailed our customer a $*** *** gift card. Go Financial thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely Go Financial Customer Service

This is a follow up to a complaint that was handled by *** ***I Continuation of previous complaint: Go Financial has sent correspondence to my disputes and complaints with the credit bureaus, Revdex.com, and CFPBThe information they sent continues to show proof of several violations and discrepancies with this invalidated debtGo Financial states on the Redemption and reinstate form that the vehicle was repossessed on 01/22/16, however they state on another document that it was repossessed on 01/21/The notice that they are required to send me per NC law about the sell of the vehicle is dated 01/26/and 01/25/on another documentThis notice was never received by me which suggests that it was possibly forged to serve this purposePer NC law they are required to notify me of the date, time and place of the sell of the vehicle if it was sold at an auctionTheir letter states that I was notified that the vehicle will be sold at anytime within days of the letter at a private sale, but continues to read that it was actually sold at an auction in which they never notified me of the date, time, or location--the location on their documents only notify me of where the vehicle was being storedTheir failure to provide this information conflicts with NC State Law which decides what a creditor can and cant do.(NCGS) On the explanation of deficiency they lists that I owe without fees, but they are reporting a different amount on my credit report which they have never sent me a breakdown reflecting the new chargesI find this company to be in violation of my rights under the FCRAThey have failed at providing me with accurate, clear, or validated informationEven with so many discrepancies they continue to report as accurate on my credit reports after investigationWith so many discrepancies directly from them, there is no way to validate what is accurate.Deletion from Credit reportsCease and desist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Other than a phone call stating that they were made aware a complaint that we filed with the Revdex.com we have received nothing showing this issue was resolved We requested an account statement IN WRITING, both through this complaint as well as on the phone showing the payments applied as well as the additional principle, and have never received anything Since this was not a one time issue, but instead a repeat issue we would like to ensure this is handled correctly They seem to not understand this The last thing we want is more phone calls with repeated apologies, only to have it happen again We are again requesting an account statement showing the resolution and the up to date account information We were not asking for an apology we would like to see the account information in writing
Regards,
*** ***

June 29, 2016Marie Garcia Revdex.comPh###-###-####Fax ###-###-#### RE: Complaint No *** *** *** Dear MsGarcia: Thank you for bringing this matter to our attention We appreciate the opportunity to address our customer’s concerns.On August 27, 2014, our customer entered into a Retail Installment Sales Contract with Carvana for the purchase of a Lexus HS 250HGO Financial accepted assignment of the customer’s contract. On June 28, 2016, GO Financial spoke with our customer and we are working toward an amicable resolution, where we are still offering our customer the option to settle her account balanceIn our offer, we will agree to change the status of our trade line on our customer’s credit historyOnce the settlement offer is agreed upon and paid by our customer, we will report to all three (3) major credit bureau reporting agencies that her account is “settle-charge off”. Go Financial thanks the Revdex.com for its ongoing support Should you have any questions or concerns, please contact Customer Relation at ###-###-####.Sincerely, Denise C*** GO Financial Customer Relation Specialist Direct Line: ###-###-####Fax: ###-###-####

February 22, 2017Conciliation & Engagement SpecialistRevdex.comPh###-###-####Fax ###-###-####RE: Complaint No ***Dear Marie Garcia,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’sconcerns.On September 10, 2015, our customer entered into a Retail Installment Sale Contract with Auto Mart of West Memphis LLC, for the purchase of a Ford FusionGO Financial is the servicer of our customer’s contractAttached you will find the Retail Installment Sale Contract for your reference.At the time of sale, our customer agreed to make monthly payments of $317.37, beginning October 15,2015.On November 30, 2015, GO Financial contacted our customer regarding the past due account statusOur customer advised she is unable to make her payment due to the cost of the registering her vehicleOur customer requested a copy of the title in order to register her vehicleGO Financial emailed a copy of the Direct Lien Receipt to our customerA Direct Lien Receipt is a validation of purchase which verifies the title number, the lien holder’s information, vehicle owners name and address, location of the dealership where the vehicle was purchased, and the year/make/model of vehicle financed The receipt also has the lien contract date, lien filed date, and lien payoff date.On December 14, 2015, our customer contacted GO Financial and advised she was unable to register her vehicle with the Direct Lien Receipt Our customer stated the Department of Motor Vehicle (DMV) requires the physical title to register her vehicle GO Financial informed our customer she should have received the title at the time of sale, as it is supplied directly from the dealerWe recommended she contact the dealer to obtain the title.On March 31, 2016, our customer contacted GO Financial and advised she attempted to renew her tags and was advised by the DMV that the vehicle had a salvaged titleOur customer advised she had the title and would provide GO Financial with a copy via email.On April 1, 2016, GO Financial contacted West Memphis DMV to verify the status of the titleThe DMV representative advised the vehicle is not registered and there is not a salvage title attached to the vehicleThe DMV representative advised to call back with the title number and she will verify with the title number.Later that day, GO Financial received a copy of the title from our customerGO Financial called DMV with the title number and they verified there was no previous issues with the title and our customer is clear to register the vehicle GO Financial communicated this to our customer and instructed her to contact us if she should have any further concerns. On January 30, 2017, our customer’s account was days past dueGO Financial exercised its contractual right to secure its collateral and the vehicle was assigned for recovery due to nonpayment.On that same day, GO Financial received a letter from the Revdex.com informing us that our customer was unable to register her vehiclePrior to receiving our customer’s complaint, we have not received any indication our customer was still unable to register the vehicle since speaking with her on April 1, GO Financial has been in regular contact with our customer throughout the life of her loan due to her delinquent account status.On February 1, 2017, GO Financial contacted Auto Mart of West Memphis in regards to our customer’s concerns regarding the registering her vehicleAuto Mart of West Memphis advised the title was given to our customer after they finalized the contractAs a goodwill gesture, they advised they will order a replacement title for our customer.On that same day, GO Financial contacted our customer regarding her concernsOur customer advised she did not receive the title at the time of purchaseWe advised our customer the dealer is willing to order a replacement title for herOur customer advised she will contact the dealer regarding the title replacement.Due to the length of time our customer was unable to register the vehicle and the length of time it will take the dealer to order a replacement titleGO Financial has presented the following resolution to our customer.GO Financial agrees to:• Waive any right to a deficiency balance $5,892.06• Delete our customer’s trade line from all major credit bureau’s• Refund our customer a check in the amount of $2,387.24In return, our customer will be required to release possession of the vehicle and sign a Full Settlement andRelease of ClaimsGO Financial will make arrangement to have the vehicle recovered.On February 16, 2016, GO Financial contacted our customer and made the offer aboveOur customer agreed to the settlement termsWe explained to our customer a Full Settlement and Release of claims would need to signed and returned.We apologize for any inconvenience this may have caused our customerAs a goodwill gesture, GO Financial mailed out customer a $American Express to the address on file.GO Financial thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us at ###-###-####.Sincerely, Denise C***Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] THERE HAS BEEN NO ATTEMPT BY [redacted]/GOFINANCIAL TO OFFER ANY MEANS OF A RESOLUTION. I have documents where they have asked me to sign release forms protecting them from unlawful transfer of funds, illegal repossession, etc the docs go as far as stating if in public and asked about the situation that I could not state what went on but only state to anyone that it was resolved. I will email you the document and/or repo order stating reason for repo was an overdue fee of $265.00 which was not true. [redacted]/ GOFINANCIAL STATED VIA PHONE CONVERSATION THAT IT WAS NOT TRUE EITHER.

Good Afternoon,We are working on an amicable resolution. If you have any questions, please let me know.  Thank you Denise C[redacted] ###-###-####

Dear Ms. Garcia,   Thank you for bringing this matter to our attention.  We appreciate the opportunity to address our customer’s concerns.  On January 24, 2015, our customer entered into a Retail Installment Contract and Security Agreement with ** [redacted] for the...

purchase of a 2007 Buick Rendezvous. GO Financial is the servicer of our customer’s loan. Attached is a copy of the contract for your review.   Between February 24, 2015, and April 27, 2015, our customer expressed dissatisfaction with the interactions she had with ** [redacted]. She informed us there were mechanical concerns with the catalytic converter and the battery, which were not being addressed appropriately by the selling dealership. During this timeframe, we did encourage our customer to utilize the Vehicle Service Contract she elected to purchase to address any mechanical issues she was experiencing.   On April 27, 2015, our customer contacted GO Financial inquiring about voluntarily surrendering the vehicle. We informed her this may report to the major credit bureaus as a voluntary repossession and there would be a deficiency balance she would be responsible for.   On April 28, 2015, at our customer’s request, GO Financial assigned the vehicle for recovery through a third party vendor. The vehicle was reported as recovered by the vendor, on May 4, 2015. The account then entered into a Charge Off status.   On May 3, 2017, GO Financial contacted our customer to discuss her concerns.  We offered to delete the trade line as a customer service gesture. We advised to allow 30-90 days for the major credit bureaus to process our request. Our customer expressed satisfaction with our resolution and the call was ended on amicable terms. We will continue our correspondence with our customer throughout this process.

(Please see attached for full response)The amount reported to the credit bureaus is the remaining principal balance, currently $3,754.89. This amount is the remaining deficiency balance owed, less the unsatisfied accumulated interest prior to charge off, unsatisfied late fees, and the recovery fee that is outlined on the Explanation of Calculation of Surplus or Deficiency letter.  At this time, we would like to offer to settle the account for 25% of the remaining principal balance of $3,754.89. The settlement terms is as follows: Our customer agrees to:·         Remit payment of $938.72 to GO via certified funds GO agrees to:·         Waive the remaining deficiency balance·         Delete the trade line from all three (3) major credit bureaus. Our customer would be required to sign a Full Settlement and Release of Claims, should she accept our offer. Per our customer’s request, a full cease and desist has been placed on her account. Should she desire further clarification or have any questions, we invite her to contact our Customer Relations department, at ###-###-####, as we are unable to reach out to her.

Good Afternoon, As this time we are working on an amicable resolution.  Thank you Denise C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is fiction. The response mentions one specific phone call, and makes no mention of the 24 other phone calls, emails and letters that I received to collect this "late" payment. On 8/21/2015, I received a call from Go Financial, and guess what? They "found" the checks that I had sent them. They had them the whole time, just as I had said. The response states that the checks were being mailed to an incorrect address, but the address that they were mailed to is still (at this very minute) prominently displayed on their website, with no mention of the "new" address mentioned in the response. The response says that as a goodwill gesture they are waiving the late fee, and makes no mention that I was never late with a payment. Ever.Here is the real nature of my complaint - The company has no contact points for resolving resolutions. They report that they have no email address to send proof of payment. They stubbornly refuse to look at any situation with an open mind. Their own website list the address that they describe as the 'wrong" address in their response. When I was on the phone with various representatives and supervisors (They called or wrote to me EVERY SINGLE DAY!) I explained that I had mailed payment and had proof that the payments were in their possession.  They repeatedly told me that I could only resolve the issue by making a direct payment with them over the phone at a premium cost. I offered to email proof that the check was in their hands, and the responded by telling me that they do not have email. After 20 calls (I am NOT exaggerating - I have phone records to prove this) I finally got an email address, and was told to send my entire bank statement for research. My entire bank statement. That is beyond ridiculous. I did it anyway and got no response other than the daily calls demanding that I make a payment over the phone.The caller on 8/21/15 confirmed that they had the checks the whole time and wanted to know how I wanted the credits applied. Nothing was ever missing.I would not consider this issue resolved until 2 things happen:1. The company has an email address where their unfortunate customers can submit proof of payment and a person actually looks at the email.2. The company creates a better way to research issues without demanding that the customers' entire bank statement be turned over.I don't want their gift card or their inaccurate response. I want them to create a resolution system that allows for 2-way communication, instead of daily 1-way accusations. There must be an appropriate system for resolutions. 
Regards,
[redacted]

March 22, 2016Conciliation & Engagement SpecialistRevdex.comPh. ###-###-####FAX ###-###-####RE: Complaint No. [redacted]Dear Specialist:Thank you for bringing this matter to our attention.  We appreciate the opportunity to address ourcustomer’s concerns.On January 26, 2015 our...

customer entered into a Retail Installment Sales Contract (“Contract”) with Bayou Boyz Wholesale for the purchase of a 2006 Chevrolet Trailblazer 2WD (“Vehicle”). Note that Page 3 of the Contract includes the required statement that “Louisiana law permits repossession of motor vehicles upon default without further notice or judicial process”. GO Financial accepted assignment of the customer’s contract from the dealer and we are currently financing our customer’s vehicle purchase.Our customer did not make any of the payments due under his Contract and, as such, we timely provided our customer with a Notice of Default  and  Consu mer’ s  Right  to  Cure  , on July 22, 2015, at which time his account was 57 days past due. A copy of the notice is attached for our customer’s reference.  On October 1, 2015 our customer’s account was 126 days past due, and his account charged off as a result of the account delinquency. We exercised our right to repossess the Vehicle on October 13, 2015.  On October 15, 2015 we timely sent to our customer a Notice of Intent to Dispose of Repossessed or Surrendered Motor Vehicle. Please find this notice attached for our customer’s reference.Our customer contacted us on October 13, 2015 and expressed interest in redeeming his Vehicle. We informed our customer that his account would remain charged off, and his Contract would not be reinstated, but we would agree to let him retain possession of the Vehicle so long as he made the agreed-upon payments. Our customer agreed to this arrangement and paid to GO Financial the amount of $1,200.00 to redeem his vehicle, and he made a verbal agreement with us to continue making monthly payments on the 19th of each month starting in November.Our customer proceeded to make his November, December, and January payments as agreed. We did not receive our customer’s February 19, 2016 as arranged, and we were unsuccessful in our attempts to reach our customer so that we could discuss his account. We again took possession of the vehicle on March 12, 2016 because our customer had not timely made the agreed-upon payment, at which point, our customer was not entitled to any additional notices or opportunities to cure under applicable law.  In all regards, GO Financial acted within the state’s law in order totake possession of the vehicle.Our customer also mentioned that a few personal items were missing from his vehicle after the vehicle was repossessed. We spoke with our recovery agency, and they provided us with the attached Receipt for Redeeming Personal Property agreement, which the customer signed.  There are no notes of any missing items.  However, our recovery agency has taken the customers statement of missing property seriously, and they are contacting our customer to address this concern.Since receiving our customer’s concerns from the Revdex.com, we made a few additional attempts to contact our customer so that we can discuss his concerns, and to explore any options of assistance that may be available to him. We have been unsuccessful in our attempts.  We encourage our customer to contact us so that we can speak with him further about his concerns.GO Financial thanks the Revdex.com for its ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, Wendy M[redacted]Customer Resolution SpecialistGO Financial

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.   We apologize for the inconvenience our customer experienced with the trading-in of the vehicle. As explained in our previous response, GO Financial did review the recorded phone calls with our customer within the month of January, 2018. At no point during these conversations was our customer advised that the delay in receiving the payoff check would not affect her credit. GO Financial advised our customer that she would be responsible for the payments until the payoff check is received. Additionally, she was advised that there may be negative credit reporting as a result of the payoff check not being received. At the end of these conversations, our customer acknowledged the information being conveyed and did not express any additional concerns.      We thank you for your ongoing support in allowing us the opportunity to address our customer’s concerns. Should you have any questions, feel free to contact our Customer Relations department at 800-965-8043.

(Please see attached for full response)On October 5, 2017, GO received the title to have the lien released and sent to our customer. Our normal practice is to wait 10 business days to ensure all payments post successfully with no reversals prior to sending the title.On October 14, 2017, GO mailed...

our customer the title to the vehicle. On October 26, 2017, GO spoke with our customer to address his concerns. We were able to confirm our customer had received the title. The call ended on amicable terms.