Go Beyond Basics

Hey all,We have already stated in our website that the delivery will take days, please allow the customer to wait till days, we were all transparent in selling our items and have clearly stated in the product pages about the delivery timeAlso due to peak season there was a delay in shipment, we are continuously striving for faster shipping, if it doesn't reach to the customer within days, we will refund the customer, or we can refund the customer now as well, but the customer is advised to refuse the parcel, when he receives it.Looking forward for your reply, whether the customer wants refund or if he will wait for few days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

After Jackie complained we did our internal investigationWe are really sorry that she got the wrong and the damage item.We already gave her full refund

Hey .. We have already refunded the buyer and have emailed several times the buyer about the issue .. You can check the screenshot as well, that the buyer has been refunded ..And for the lamps which the buyer is saying, we have several happy customers who do regular shopping with us
regarding the lamps and other necklace .. I don't understand, the buyer is complaining everywhere, but we refunded her already and have already emailed her the proof of our items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I still feel that Go Beyond Basics are guilty of false advertising, I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We refunded the customer

Hi everyone,Due to peak season and holidays there was a slight delay in shipment,I am extremely sorry for this,Order has been dispatched already and we have provdied the tracking number to the customer, please allow few days for the deliveryPlease let me know if you have any questions

Hey all,We have already stated in our website that the delivery will take 30 days, please allow the customer to wait till 30 days, we were all transparent in selling our items and have clearly stated in the product pages about the delivery time. Also due to peak season there was a delay in shipment,...

we are continuously striving for faster shipping, if it doesn't reach to the customer within 30 days, we will refund the customer, or we can refund the customer now as well, but the customer is advised to refuse the parcel, when he receives it.Looking forward for your reply, whether the customer wants refund or if he will wait for few days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]