GM Financial

Revdex.com:
Here is my account number for GM financial to research my account. ***
Regards,
*** ***

I hope this will resolve and correction of my credit report has been done this timeI need for it to be removed off my credit report for it not to negatively affect my creditI hope this is the correction that is done now.
Regards,

February 16,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
It has been brought to our
attention that in January 2017, some consumer’s trade lines did not update the current balance field appropriately which may have caused your trade line to show as paid or closed
We are working with the credit bureaus to correct this issuePlease allow some time for your trade line to be updated with the correct account informationOur records reflect that a credit rating letter was sent to your address of record on February 10, reflecting the current balance of your account as $15,
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at ***
Sincerely,
GM Financial

March 23,
Re: Complaint ID: *** Andrew ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, in order for GM Financial to research and locate a missing payment, proof of cleared funds are requiredIf the missing payment has been cashed by GM Financial, please forward a front and back copy of the cashed check or a bank statement with a running balance, before and after the transaction, so that research may beginUpon receipt of this information I will research this matter
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
As I received your reply, I called GM Financial at 6:54pm (Central) yesterday 7/31/specifically to confirm what is the cut off time for submitting a payment online and counting as same day Agent stated that the cut off time is 11:59pm I logged in in the evening and tried to make a payment and will only allow me to select 8/1/as the payment date I called this morning to ask why was my payment not accepted for 7/31/and agent plus a supervisor said "im sorry for the misinformation" provided to me and that there is nothing they can do to fix the payment date They asked why was there a delay in my payment without even looking at the notes of the ongoing misinformation provided to me by previous agents Now I have been screwed again and the customer pays the price for GM Financial's incompetency Is there anybody there that is competent? Please confirm how my payment date can be resolved to reflect 7/31/ Please confirm if another Revdex.com complaint and media escalation is required
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response becausehere we go again with this garbage of you not addressing why if it was not A THREE MONTH DEFERMENT why my term Went from - months?! Nor have you addressed the times I HAVE CALLED GM or the fact you placed funds in a manner
That was not aggreed too!! You have got to be the worst financial institutionYou also failed to adress the fact that I am willing to pay but umlike all the emails said was never given any optionsIf you do not address these things you will be hearing from an attorneylol
Regards,
*** ***

July 27,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested
and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
As outlined in the Lease agreement, you will be responsible for any base rent and late charges due at the time the vehicle was turned inIn addition to any excess wear and tear and excess mileage chargesTotal termination charges are calculated after the Lease Termination Inspection is done to the vehicleA final bill will be mailed to you if there are any charges pending after the vehicle was turned in
We apologize for any inconvenience you have experienced as a result of this situationPlease be assured that we value your business and hope that you choose to continue to be a loyal GM customer
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $will be sent via overnight mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

March 15,
Re: Complaint ID: *** *** ***
Dear Ms***y,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

January 31,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
In regards to the
two payments in question, both were set up via your online MyAccount profile using Western Union SpeedPayOn December 18, you set up a one-time payment in the amount of $402.05, the confirmation number provided to you for this online transaction was ***On December 21, 2016, a recurring payment in the amount of $was set up, the confirmation number provided to you for this online transaction was ***
Please be advised that a payment overage refund in the amount of $was sent to your address on January 30, via FedEx overnight, tracking number *** *** ***
I would like to apologize for the poor level of service you feel that you have received as well as any inconvenience you have experiencedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at 1-***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***They act like they cant pull up my info without the account number or social but I see for NOW they've stopped callingAcct # ***Now never call me again!
Regards,
*** ***

May 30,
Re: Complaint ID: ***
*** M***
Dear Miss***,
Thank you for the additional correspondence sent to the Revdex.comAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

February 15,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance
Sincerely,
GM Financial

Plain and simple we do not accept this responseThe fact that I did make contact with GM Financial on July 2, to notify them that the vehicle was traded and supplied them with the name, address and phone number of the dealership should have been sufficientThen the dealership calling them in August to notify them that a payoff was sent to GM Financial the first part of July and explained that they got the payoff address from their very own websiteWhen they did get the payoff, it showed the date which the vehicle was traded inTo me this is poor customer service, horrible communication and bad business practicesThey keep saying they tried to call, but the number they had was disconnect as we moved phone carriers and the email address was discontinuedI contacted them and made them aware of the vehicle being traded and which dealership it was traded to, this constitutes full responsibility on my partI am going to seek an attorney and refuse to accept anything other than removal of negative reporting to the credit reporting agenciesThis is why the Revdex.com exists, to give consumers a fair chance to describe horrible customer service experiencesThis needs to be posted against GM Financial, otherwise the rating they have is untrue

March 27,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracyWe empathize with your situation; however, GM Financial is unable to make any changes or deletions to the credit bureau reporting of your account at this time
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

November 1,
Re: Complaint ID:
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that
a payment in the amount of $has been applied to your current Lease account as of October 26,
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

November 13,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required
to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

April 4,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

October 12,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your
full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial