GM Financial

September 19, RE: Complaint ID: *** *** *** Dear Mr***:
Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Please be advised that we have updated and forwarded the proper documentation to all three major credit bureaus to remove the delinquency reported with regard to the payoff sent in from the dealershipPlease allow 30-days for this information to reflect on your credit bureau report Please feel free to contact our office at *** should you have further questions or concerns regarding this matter Sincerely, GM Financial Tell us why here

Revdex.com,My account number is *** Are you able to pass this on to GM financial?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: acct # is ***
Regards,
*** ***

Upon recommendation from *** at GM Financial, I went to all three credit bureaus directly instead of the credit tracker app thru Capital One who has been reporting to me the hits to my cteditI found out that indeed there are no late payments reportedCapital One just sent me another credit tracker report that GM Financial reported my account with a zero balance deliquentI also know that is because I just puchased a new car two days ago and had absolutely no problem at all getting financedAs well as my credit score not anywhere near the that Capital One said I hadSo I will consider my problem not with GM Financial at allI consider this matter closed and completely resolvedThank you for your time and patience and understandingApparently the Capital One credit tracker app they so famously tour as so awesome is significantly faulty by all accounts.

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. Please also understand how much you pay over the life of this loan is entirely dependent on how you’ve paid the monthly installmentsThe Total Sale Price shown in the Truth-In-Lending Disclosures assumes that all payments will be made on the date they are dueA review of your account payment history indicates that quite a few payments were paid significantly lateOf the payments made on the account payments were made between and days past the due dateOver the life of the loan, at your request, due date changes were applied to the account and the October 9, and December 9, installment due dates were deferred to the end of the loan, moving your maturity date from June 20, to September 15, 2016. Although you paid the payments prior to a late fee assessing or negative reporting to the credit bureau reporting agencies occurring, interest still continues to accrue daily on the unpaid portion of the amount financed (“principal”)As per your contract, GM Financial applies your installment payments in the following manner, first to the earned and unpaid finance charge (“interest”) and second to anything else you owe under the agreementWhen you pay the installment payments late, defer payments, or change the due date of your account, less of the monthly payment received is applied towards your principal balance because of the additional earned and unpaid interest amount owed A copy of the payment history of your account reflecting the breakdown of each payment was mailed to your address of record on June 17, Please allow 7-business days to receive this information via regular mail. GM Financial’s position regarding the remaining balance of your account has not changedYour payments have been applied accurately and in accordance with your contractPlease understand that GM Financial does not negotiate the payoff amount of an account. Should you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at ###-###-####. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: it does not address the difference between my credit report balance and the balance GM FINACIAL debt collection reported to medollar difference is pretty significant, not to mention they report me late every month, when clearly my January payment has been reported to the credit bureau as paid....answer this one question for me....is my January payment paid or not???,
Regards,
*** ***

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your
social security number in order to verify your identityUpon receipt of this information we will provide copies of documents sufficient to validate the GM Financial account Sincerely,GM Financial

Revdex.com:
GM Financial is asking for my account number, which is ***
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I have contacted this company in writing on several occasions regarding this alleged debt, I do not owe this debt to your company, and I also asked on several occasions that information be sent to me concerning this debt and proof of validation, also in turn this information was not submitted to me with in the time frame allotted by the FCRA, therefore again I ask that the information be deleted from all of my credit reports immediatelyGM Financial has already broken the law by not submitting me documentation in the allotted timeframe, and because you have failed to do so, I am requesting this information be deleted asapThis is the first time that I have received any information from your company and you only decided to send this to me now because I reported this business to the Revdex.com, I will not accept this information and I ask that you dissolve this immediatelyI will file a complaint with the Secretary of State and the Attorney Generals Office as well as the CFPB
Regards,
*** ***

Complaint: ***
I am rejecting this response because:One I let you know that I was late but being truthful you are not by any meansI am speaking of the two additional payments that I do not owe that is on my account and now that you see I signed this contract on 06/11/then why are there still two payments from April and May that I was not responsible forSo how can that be truthful when those two payments are still tacked on there before the signature of 06/11/Which I was told by *** at DARCARS that my new payment was due 07/26/What I want you to honor is removing those payments and fixing my date to the 26th not the 7thPlease remove those payments and I have been asking for months nowSo there is in no way that your company is providing truthful or accurate information
Regards,
*** ***

September 8,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note a refund in the amount of $was
issued today, September 8, 2017, via FedExFor your reference the tracking number is ***
We apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

April 13,
Re: *** *** Complaint ID: *** GM Financial Account No.: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently
reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon further review of the account, GM Financial has agreed to remove the day delinquency that reported in October of We have submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordinglyPlease note when logging into the website, if your account is current at the time of log in, a payment will not be reflected till after the due dateAll further payments are due on the 28th day of each month in the amount of $per monthWe apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at ###-###-####
Sincerely,
GM Financial

Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM
Financial gives customer service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

June 4,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 21, 2018, GM Financial received a bank statement that was not sufficient to start the refund process, the amounts listed on the statement were blacked outPlease provide a running bank statement indicating the payment cleared your account or other transaction information on bank letterheadAt your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds from your bank, your full name, account number, complete mailing address and phone number to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** ***
*** *** ** ***
*** ***
Should you have any questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

I have reviewed the response made by the business in reference to complaint ID 11426749, and although I am not completely satisfied GM financial seems unwilling to adjust my current invoice so I will take what I can get

Revdex.com:Complaint not resolved.Note that the matter is still ongoing and this is only additional information being provided and not a resolution as of yetChevy Malibu *** Last SSN:*** *** *** *** *** *** ** ***
Regards,
*** ***